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March 2024 by natalia franco
every single time i try to go to this location the kitchen is “closed”, doesn’t matter the time of day. it’s also very run down and trashy. the location is convenient, but i really recommend driving to any other location and saving yourself the disappointment of coming to this one.
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March 2024 by Kristen Lilz
This is by far the worst location. It’s unclean, the staff have horrible attitudes, and the food and drinks are poorly made. I only went to that location because it was closest to where I live but I’m willing to drive out of my way to avoid that kind of service!
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March 2024 by Lilia Lopez
Horrible drive thru service. I was in line for more than 15 minutes.
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February 2024 by Ashley N
Never had a bad coffee by them.
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January 2024 by Kiara Nava
Valeria was very respectful and made my experience at dunkin's awesome
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December 2023 by Patricia Fincher
The staff this morning was so sweet. We are here on vacation and the held conversation with us and we're so pleasant to be around. The coffee shop was super clean as well.
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December 2023 by E
very bad service at drive through with taking order and giving order at the window. and the area is dirty.
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December 2023 by Tiffany Venegas
No seriously what the hell is this, my sandwich looks literally thrown together. we go in & the staff doesn’t want use the register, they force you to use the self service. The sandwich is not even made the way every other Dunkin has made it. If you don’t want to work here , quit , don’t make someone else suffer with their food because YOU hate your job. Just disgusting & super unprofessional. You should all be ashamed of yourselves.
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October 2023 by Noushad Siddique
Horrible place. Kitchen is closed random times of the day and they don’t even put a sign at the drive thru entrance. So you’re just stuck in the line for 30 mins trying to get out. These people are incompetent and management are sore losers.
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September 2023 by Brian L.
DO NOT COME HERE. Read the other reviews to get an idea of what to expect. This place should just close down. The service at this location sucks and so does the availability of items. Placed a mobile order for walk in pick up. When I arrived the workers had the doors locked and forced everyone to go through drive thru which was jam packed and had a long wait. Folks were being serviced so slowly and did not want to leave the line because many of them placed mobile orders as well. And there is no way to cancel or get a refund. I waited in line and when I got to the front they said they didn't have my order. The management and team here really need to change something because a 1hr wait for a mobile order pick up is ridiculous. This place doesn't even make complicated food!
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September 2023 by Steve
Absolutely horrible service. Can’t give any names because no one wears a name tag. Why would the chairs still be stacked on top of multiple tables when you’ve been opened for over 2 hours. Do you just not want customers to sit and enjoy their food. Because between that and the piss poor attitude of the cashier who kept looking at every other person that walked in and not the customer she was dealing with sure felt that way. I’ll go ahead and list a few other things since I took pictures. How about wiping up the spilled drinks and throwing away the trash in the counter where a customer picks up their drinks. It was a hot mess. Also since customers have direct line of sight into your back room, it should be neat and orderly even if you use the excuse “we just got our order in”. And lastly, that broken floor tile right when you walk in? I know it’s Santa Ana, but your customers deserve better. You need to do better. And also “the younger generation” needs to understand work ethic. You did have one young lady there (long, light green fingernails) who seemed like she had potential.
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September 2023 by Abdullah Al Homeadan
Nice Dunkin'. Nice people. Needs to cleaned more often. NJ o outdoor seating.
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September 2023 by chris m
This location is always understaffed, dirty, and lacks customer service. Tustin ranch location is a million times better.
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August 2023 by Rico E.
Every day of my therapy I stop here to enjoy my me time with a great tasting coffee, this morning they had a broken window at the drive thru so I had to come in for my coffee, the young lady already knew my order and apologized for having to come in , that shows great character in customer service, she did the same with the customer after me , she knew her order also , the customer tells me that that's her first time coming inside ,, funny part is that it was mine also my first time , once again , great service . Thank you
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August 2023 by Mike O.
10/10 Service. My coffee was extra creamy, which I love Employees need a raise ASAP the boy with the purple hair is very nice and cute. The sausage in my egg and cheese was extra tasty Will be coming again, employees need a raise. So yummy
