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December 2023 by Cristofer L.
They be taking to long to deliver the package. Went to the store in Santa Ana and said that they delivered it. I never received the package but they said someone signed my name and got it. DONT use DHL.
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December 2023 by Kim N.
My expensive package was never received. I called every number DHL transferred me to, got multiple auto/do not reply responses blowing me off and am appalled that they take no responsibility to find a missing package.
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December 2023 by Noe B.
I want to add my voice to the chorus of unsatisfied customers who have found DHL to be an incompetent business. My order was placed with an online printing company called Next Day Flyers. They used DHL to get my order to a facility where it should have been transferred to the postal service (USPS). For 3 days the website for tracking USPS packages said that my order was in Houston. Today the DHL website says my package is in Arlington, Texas and is EN ROUTE to me. // When I complained to Next Day Flyers about this stupid delay they admitted that they have problems with DHL. To which I asked, "Why do you continue to use DHL?" Silence.Do not ever use DHL. They are incompetent and if you try to reach them you will be wasting your precious time having a pointless "conversation" with a bot. DHL = crappy service.
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November 2023 by Egen Ngo
Danny was great with customer service, especially first time customer that have questions like me. Good company
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November 2023 by Ricardo Garcia
Best logistics company office I’ve been to. Not only are they very efficient and knowledgeable, but also extremely welcoming and warm. RARE.
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November 2023 by Maria Zavala
First time I have used DHL and the only thing I can say is that the person who helped me is super nice. He took the time to explain and helped me fill out the forms. Great customer service!
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November 2023 by Karthik S.
Their delivery service is a joke. They send a date/time sms, but no one shows up and their website doesn't update what happened and when will they deliver again. What a pathetic company and what a useless bunch of people working in such a pathetic company
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November 2023 by Benyamin Taheri
The worst carrier of all time! I’d give you zero stars!!I’ve been home all day and didn’t go to work because I had signature required delivery! The guy rings and leaves after 7 seconds!! Literally! I go to the door as fast as I could! I’ve been excited all day for this shipment and I was fast! The guy was already in the car and was doing a U-turn!! How do you manage to do all that in 7 seconds?!! I chase him! He wouldn’t sew me and he has his head down on his phone!! Illegal!
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November 2023 by Faisal Kashif
It was a breeze to complete my shipment at this DHL location! Manny was super helpful and organized, taking care of the minute details. I have been at this office before and it's always a convenient and professional service. Keep it up!
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October 2023 by Christopher Wang
All the staff members were exceptionally kind, helpful, and patient. I really appreciated that they helped each customer with detailed attention and care. And all of them were very knowledge. The person who helped me was Elsa, and she made sure that everything was taken care of and was patient with me as she answered all of my questions (which I had a lot of them).
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October 2023 by Jack Blake
Mailed a package from the Santa Ana office to my daughter . Had the best experience! Elsa helped me. She was so patient and kind. What amazing customer service. Elsa is the best! She is a Gem ? Thank you, Cynthia (had to use sons account)
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September 2023 by OliveTree
Danny was wonderful, very professional and pleasant! The entire staff at this location at Santa Anna are amazing!!! Will always come her for international shipping! Very helpful and always the fairest possible rates!
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September 2023 by Nadine Verduzco
Danny was very helpful form the moment I walked in and I was having trouble with the address to ship to China and was very patient and got me the correct info and packaging. Thank you definitely would come back to send out packages outside of the US.
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September 2023 by Kamel Shwehna
Leslie was so patient and helpful I wish everywhere can we find patient and helpful employees as her thanks so much Leslie, I really appreciate your hard work
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September 2023 by Martha Buwembo
Great customer service and fast.Manny and Leslie were really helpful since it was my first time sending a package through DHL.
