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November 2023 by Barry H.
I leased an X5 for my daughter there weeks ago. As of today, my bank has not received the payoff for my trade-in and I've not received the completed documents. I called just a few minutes ago and the phone was answered by a receptionist I wouldn't recommend to anyone. She then proceeded to hang up on me. I called back twice and no one picked up.... Crap customer service and a distinct lack of respect for the life blood of any business.Stay tuned.
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November 2023 by Mind S.
Hey Reader of Reviews for car dealers: Here's mine!I walked into Crevier BMW, ready for the kind of negotiation that would make a UN summit look like a game of Chutes and Ladders (if anybody even remembers that game.). And then, I met Krissy. I first reached out to her months ago, and she was always patient, understanding that while I was serious about leasing a car, I needed to wait for a time when the deals were most competitive and align with what I could afford.Krissy is the epitome of what you want in a salesperson -- thoughtful, knowledgeable, and kind. It's like she's got this blend of professionalism and coolness that makes you wonder if she's also secretly running a rock venue. What's more, she navigates the complexities of car deals with the grace of a ballet dancer avoiding legos on the floor. In short, Krissy is the one to call at Crevier BMW. Honorable mention goes to Ian Lawyer, the general sales manager. This guy is as honest as they come. No pushiness, just straight-up facts, and a genuinely good guy. His interest in a fair deal and a longterm customer relationship clearly outweighs his desire to simply get another car off the lot. Finally, my experience at Crevier BMW, which rocked due to Krissy and Ian's exceptional service, was outstanding. It's heartening to see such dedication and care in the car business, and I couldn't be happier with my new leased car and the experience of getting it.Customer for life. Bam. Take that, Internet Review Gods.
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November 2023 by Vanessa M.
I had the best car buying experience with Josh! He was the most attentive sales person I've encountered. Josh went above and beyond to find what I was looking for. He was honest with his opinion about the two cars I was debating about. It was great experience even with a trade in! Josh explained every detail on my new car and made every effort to make it a great transaction. If you're looking for an amazing and trustworthy salesperson ask for Josh!
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November 2023 by Karen K.
I was calling for information regarding some service and the phone was answered by an extremely incompetent receptionist. I would think an upper echelon BMW dealership would pride themselves by having someone more professional. This displays a lack of respect for current and future customers. I'll make the extra drive to go to another BMW dealership.
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November 2023 by Julio Guillen
We went to 4 different BMW dealers but Crevier was the best choice to go with. Ali and Ian along with our financial advisor were very friendly, straight forward, generous, and friendly! They made the process smooth and didn’t attack us with added unnecessary items. They help us pick the right package for my wife and SHE LOVES HER BMW!. Thank you Ali and Ian! Great prices also! Strongly recommend Ali and Ian!
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November 2023 by Dwight Amantine
Mark Bova, sales man and Ian the general manager for sales where great in making me feel comfortable no pressure to buy. They helped me greatly with my trade in and got me into I5 M60 days before anyone else.
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November 2023 by Cynthia Nelson
We have had our cars service there for years and they are the best!! Professional, respectful, and honest. Always a pleasure dealing with them, and what you would think of with a BMW dealership. And we know that is not always the case!! The dealership closest to us is rude, disrespectful, and not who you would want to do business with.This last week we bought a BMW from Crevier and the whole transaction was amazing. Luigi was our salesperson. He made the transaction go through flawlessly, as well as the finance person Chase. Over all the dealership deserves more then five stars!
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November 2023 by Roselia G.
This is literally the biggest BMW dealership I have ever seen. It's also the #1 selling dealer for this brand. My BMW loving friends and I, were invited to the all new all electric i5 unveiling event, and it was such a fun night! The cars were amazing, the food was delicious, and the staff was awesome! There was even a raffle for two tickets to the BMW track meet out in the dessert, and luck be on our side, one of my friends won! I have great things to say about their service department too. Just recently I purchased a 228i coupe BMW, and brought it in for my first service. You get a free BMW loaner vehicle to drive with reservation, and the mechanic will record a video showing everything that will be done, along with anything that's recommended. Then you get a text with a link to pay. It makes everything so much easier. Luckily this #1 dealer is my closest center. Although even if it wasn't, I think I would drive as far as I would need to for the best customer service. I actually overheard a group that was sitting next to us at the event, and one of them actually drives 42 miles to Crevier for all things needed on their BMW. Now that is a loyal customer! And so many of their employees are just as loyal! The manager who handed my friend the raffle track tickets, has worked there for 43 years! And he mentioned that dozens of their staff has been there for over a decade, some of them over 20 years! That's unbelievable for a car dealership! Just another thing that makes this place the best!
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November 2023 by Tim O.
I switch cars quite often and have owned an X5 before so I knew what I was getting into from jump (with respects to the car/product). Stella made this experience seamless! We corresponded a few times in the morning; hashed out the details, so by the time I got there it was just a test drive, and signings of already prepped paperwork. After everything was signed; she helped me get up and running w/ the app, features and personalized all my settings! If I go BMW again it'll definitely be with Stella! Cheers, Tim
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November 2023 by Mohammad Ammous
Peter at Crevier BMW made my car buying experience a breeze. He was efficient, friendly, and secured the best price for me. The finance team and management were also amazing and incredibly helpful throughout the process. The entire team at Crevier BMW ensured a quick and enjoyable car purchase. Highly recommend their outstanding service!
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October 2023 by Brenda Penny
Hi everyoneFrom the time I called inquiring about a vehicle to purchasing was a 5 strars and professional. Well I purchased this beautifulvehicle below.Thanks to Tony and Luis for there welcoming spirit. Luis scheduled and convinced me to come in. And Mr. Tony seal the deal.Tony made me comfortable, he was patient.I seen two different vehicle. Then I was confused ?. Tony brought me back, and was very assuring to take my time . With his knowledge, patients and charisma, the choice was than made.My beautiful car . I love you GUYSAnd thanks SO MUCH for such a smooth experience at Crevier BMWGOD BLESS❤
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October 2023 by Yu Z.
It's an amazing car purchase experience. Kenny Wang and his manager Tiffany were super detail oriented, patient and friendly throughout the purchasing process. Kenny literally showed me 15+ options, trusted us and allowed us to test drive on our own which was amazing so my wife and I could truly test out the vehicles. In the end, we purchased our dream new X7 with a great deal offered by them. Compared to the experience I had with other dealership in the past few days, this is luxury and worry-free experience because you are being taken such good care by the Crevier BMW team. I would recommend anyone looking to buy a new BMW to this US largest BMW dealership and ask for Kenny Wang for help.
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October 2023 by Alfonso Hernandez
I don’t think the car buying experience can get any easier when you have a sales rep like Jason. He was great, always quick responses while getting everything planned out over the phone. Never hesitated to answer any of my questions, very informative throughout the whole car buying process. Everything was so simple especially because he was able to send some stuff electronically so that when I got there most everything was prepared and ready to go . Still had to do the financing process but overall great experience . Everyone greeting you with a smile and making you feel comfortable goes a long way. I will definitely be recommending BMW crevier to family and friends in the future . Thanks again !
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October 2023 by John S.
Purchased a 2024 IX 50 BMW less than 4 weeks ago. Sales department treated you well in the purchasing process up until issues with the car came up. Thereafter they couldn't care less what condition the car was sold to us. The roof has bubbles which they must have known about but hoped we didn't notice it. The entire roof needs to be replaced which takes months to order.2 weeks after this the internal charger was not working so another trip back. Still waiting on a diagnosis after leaving it for three days.This is our first BMW new purchase after owning Mercedes Benz and quite frankly wish we never made the purchase. BMW looks good but the mechanical elements compared to a Mercedes is not there.
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September 2023 by Evelyn Duffy
I had a great experience! I worked with Mark Holmes (who also helped my BF with a car). He was helpful with all my questions about the car and what I was looking for! I visited an test drove 3 times before finding the one! Mark was so patient with me and it was appreciated! Even post sale I’ve had a couple questions and he’s been quick to respond and help me! If you’re looking for a car, please visit Mark Holmes!
