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July 2023 by Christian Fleh
Worst Customer service ever
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February 2023 by Clyde
Closed early due to light rain.
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November 2022 by Elizabeth T.
Waste of my time. Got to this place for an emergency 15 min before closing and "sometimes" they close early. Some guy came out before I drove off and said he couldn't sell me any cause they were close. It was 5:01 at this point. I explained to him that I've been calling and knocking on the door for 15 min. He said sorry, if I sell you any I'll get fired cause we're closed and proceeded to say sometimes they close early. Wtf
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September 2022 by Sharon G.
Terrible customer service. Find another place. Rude and vulgar employees. It's just ice no need to be so unprofessional.
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July 2021 by Yvette B.
We need dry ice because our fridge broke. This place was nice enough to stay open for a few more mins to pick up dry ice!!! We were able to save our personable and survived until our fridge was fixed.
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July 2020 by Guadalupe S.
Everytime we go to get ice for any event they have friendly people waiting to help us. They even have snow ice which is amazing!
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July 2020 by Carlos N.
This place is awesome. Always get my ice here when having parties, going on trips or camping. Staff is great, prices are way better than super markets.
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July 2020 by Elizabeth S.
Your driver cannot drive for s**** He almost ran me off the road with no signals and proceeded to speed off!
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July 2020 by Ian Gallinger
Spent 15 mins listening to my phone ring cause they don't even have a answering machine. I mean seriously what year is it
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November 2019 by April Simkins
easy, pay, get your ice and go. i pick up a 20# bag of snow ice every week and a half for my personal use. with tax it is $6.34. can't beat that.
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November 2019 by James Oliveira
Best customer service supported by a middle aged woman by the name of Jasmin and received the best customer service i will come again soon and the only way it could be better is if all the staff told funny jokes
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February 2019 by Kellie K.
Used this company to make a sledding run for our Christmas event. DO NOT USE THEM. They arrived 3 hours later than scheduled, causing our event to have to start an entire hour late. Then the manager in charge proceeded to flat out lie about what time they actually arrived (he denies they were late), make the excuse that they didn't really know what they were doing (yes--he literally used that as a reason to justify what happened) and refuse to refund any of our money. His suggestion was to give us a $100 credit next time we use them (after we had spend over $6000 dollars). Sometimes I read a negative yelp review like this and chalk it up to a one-off negative experience, but we have actually used this company for a few years now, and none of our experiences with them have been great. They're extremely disorganized. The manager we've worked with is consistently rude and patronizing to our female employees (his name is Blaire). This year their crew was also talking negatively in Spanish about many of our staff and guests as they worked (as we watched them, because remember, they made our event start a whole hour late)....unfortunately for them, some of us speak Spanish so we knew exactly what they were saying. We only continued to use them each year out of convenience and because their prices seemed to be a little lower than other companies. But you get what you pay for and this was the final straw. We will not be using them again and you shouldn't either.
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October 2018 by Steven Smith
Horrible called first need small amounts of dry ice for life saving medications for very small portable medicine freezer. Was told no problem when I arrived very rude and was told only have a 10 pounds minimum at $25.00 cooler is very small and these people don't have any compassion, way overpriced, won't honor employees word.. Negative 20 stars Newport has a dry ice location with very nice people and prices are a fraction.. Difference is black and white.
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September 2018 by Khaled Gttt
Worst service and worst customer service. This is coming from a retail shop that has their product. This company is very unprofessional.
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October 2017 by Ines L.
They have all kind of ice crush ice, block ice, flake ice, shaved ice they deliver open 7 days a week from 7am to 5:30 pm. Best ice in OC . And they have dry ice so if you got a party or going camping or anything you need ice for this is the spot to go too .
