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November 2023 by Jon R.
I have bought several cars from this dealership. Every single time it was a great experience. I want to really point out this last one for a 2023 XC60 Polestar which was replacing a 2021 of the same type. From Ali and Zack on the sales front to probably the best finance guy in the business Wally the buying of this car was wonderful. However, you can always judge a dealership and its people when things don't always go right. I discovered some damage that was easty to miss....the dealership exploded into action and sorted it out so fast your head could spin. That was because of Kim the manager of Pre-Owned cars going above and beyond the call of duty. Love this team of people. They are fair, honest and frankly just good people. Well done.
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November 2023 by Daniel N.
Big "Thank You" to Javier "JD" and Co. for providing great customer service and support with the purchase of our '23 XC90. We were actually picking up our car from a nearby dealership when my wife randomly decided to visit the Volvo dealership (Volvo is her favorite car!). Gloomy, rainy day and wasn't even thinking of getting a deal. JD, who we previously met before at the Volvo dealership, happened to be there to help my wife and didn't waste anytime helping out. From testing driving a couple of XC90s to assisting us with completing the application, JD was very efficient.
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November 2023 by Julia K.
You would think that purchasing a Volvo would come with good service. If you purchase a car from here and need to service your vehicle, the message from the service team is, "we're overbooked for 2 months. We'll service it if it's towed here."I thought Volvos were known for safety? This dealership doesn't have their customer's safety in mind. My engine light just went on (!) and this team says, we'll see you if you're towed here. Wrong team and wrong messaging for this brand. Total disappointment.
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November 2023 by Mike G.
An ANKER USB charging cable was stolen (or accidentally removed) from the car during the service. I contacted a manager at the dealership. However, the manager never got back to me.While I did remove several items from my car, it did not occur to me that I should remove EVERYTHING from the car. If you are reading this and are planning to take your car in for service, I highly recommend removing anything from the car that you value.As for the service, it was performed under Volvo warranty and the replacement worked well.
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October 2023 by Mikala H.
I was driving a Honda Civic hatchback and wanted something with more space since we have a kid. Safety is also very important to us and so we decided to look at Volvo. Javier Duran helped us find a 2023 XC-90 that was previously a courtesy car so it was a great deal. The process was quick and they worked with us on getting it for a payment we were comfortable with. We absolutely love the car, it drives so incredibly smooth and we feel so much safer. My husband has always wanted a station wagon and we wanted both of our cars to be very safe for the baby so just five days later my husband emailed Javier about selling his RAV-4 and getting into a V60. Javier was prompt, worked with us again on the payment, and told us about the Costco member discount. Throughout the whole process both times, every person working there was so friendly and patient with us and our toddler. They let us put his car seat in the cars so we could all drive together. They brought him water and snacks. The general manager, Frank, brought him a bag of goldfish and told us how cute he is. Wally was so friendly with us during the paperwork and finalization process. We would not hesitate to purchase from them again and we are a Volvo family for life now!
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August 2023 by Kiarash H.
You cannot make up the horrendous service of this Volvo dealership. I mean every time I call in they are not just horrible to talk to but they can never make an appointment within a reasonable time frame. I called last Saturday to make an appointment for my Volvo xc90 and the lady said they had a bunch of spots available and Wednesday was the earliest that week. Unfortunately on Tuesday I caught a bad cold and didn't want to go in the next day so I cancelled the appointment. My car out of nowhere last week showed ON CALL SERVICE on the dashboard at 17k miles so I know it's not the second service yet. So I cancelled the appointment and today I call back and the service person says they don't have any availability until October 15th. Literally a month and a half away. I said I don't need a rental and she said still that's the soonest. They pulled this stunt last time I came too and it's getting worst and worst. Stay away from Volvo Santa Ana because you think you're buying luxury and they give you Mazda service. (949)680-8612. I know the manager reads these so give me a call. Absolutely a jokeNo problem buddy, i appreciate the help in me having to go to Torrance now. My next week is dedicated to ruin this Volvo dealers credibility all over the internet and community. Better business bureau, you name it.
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August 2023 by Rachel P.
When the car I came for didn't have the trim I'd wanted, Zak helped me find another option on the lot that I initially thought was way out of my budget (but a much better value and everything I'd wanted). The team worked with Wally to present something I could afford - I was genuinely surprised with the offer! The whole process was very chill, not pushy, and always respectful. Zak was super helpful and friendly, Wally was lovely and seemed authentic in his joy to help me find a car I loved, and Adrian did an excellent job showing me around all the features and operations. Everyone stayed past closing and not once made me feel rushed or like I was inconveniencing anyone. As for the car? I absolutely love it. I keep thinking of reasons I need to go for a drive! It's comfortable, intuitive, great speakers, excellent pick up/speed/quiet cabin - AND I haven't used a drop of gas yet!
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July 2023 by Chris S.
I received an email regarding a summer promotion on the 2023 C40 Recharge so I texted the internet sales department for more info. Believe me when I say: the whole process was PAINLESS. I never felt pressured, embarrassed or intimidated. I don't have the best credit, didn't have a lot to put down and don't know much about lease options. But Isse took care of ALL that.Isse was informative and precise. He answered every question I had via text (which is a lot less intimidating than over the phone or in-person), which was my primary choice of communication due to a heavy work schedule. He was accommodating and fair regarding my financial situation and did everything he could for me to get the best deal: Memorial Day savings event PLUS Costco membership discount!When it came time for the credit app, he was very reassuring of the security that my information was going through and even walked me through what insurance and documents I needed when I was to visit. Even now as I look back at our text convo, I'm so grateful I got Isse as a consultant. It was like talking to a friend who was out for my best interest, not his.A few days later, I got to the dealership for the test drive and the exact vehicle he sent me info and pictures of was washed and in the driveway waiting for me with a reserved sign with my name on it! It might sound stupid, but that made the experience feel SO polished. During the middle of the drive, I started getting used to the all-EV nuances and already knew I wanted it that day. I told Isse we need to go back ASAP to sign papers because I was READY!We got back to finalize the deal and everyone from finance to customer care and the gentleman who trains you on the technology was so amazing. I don't know how else to say it, but Isse and everyone I encountered at Volvo Cars OC are absolutely incredible. Thank you so much for giving me a chance at a beautiful car, one that I never take for granted and owe a huge amount of gratitude to Isse for.
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December 2022 by Harriet N.
Sam was very helpful and patience during the whole process of getting my new car. I got a XC40 and in love with it so far. Highly recommend working with Sam and the team!
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December 2022 by Michael S.
Sam Kim! I can't believe I typed his name wrong. Sorry Sam! Sam Kim !
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November 2022 by Jason S.
Great experience at this dealership. Sam Kim is fantastic! He is very knowledgeable with the car and very patient with us. It was hassle free experience. Got a great deal with leasing the xc60. Highly recommended to everyone! Thank you Sam Kim!
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November 2022 by Ray C.
Volvo Sales and Finance Experience review This review is more than a year overdue and is well deserved. A lot of car dealerships can learn a lot from my experience here with TED BICKLER. Because of his personality, honesty, transparency, and willingness to work with me kindly throughout the whole process is what made me decide to finally choose them for my purchase. Meeting Ted Bickler was one of my highlights during the year recovering from the COVID pandemic. THANKS AGAIN TED!
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November 2022 by Paulo S.
5 stars for Sam Kim and the purchase experience only. 0 stars for their service dept that I'll save for a future review, take your car somewhere else. If you want a Volvo, Sam's the one you want to talk to. My search for a specific vehicle spanned 6 months due to supply shortages across 5 different dealerships in socal. Throughout the process I filtered out the other dealers through shady markups and sales dept responsiveness. Many dealers lost interest when they knew they weren't going to sell me a car they had on the lot that day. Others stated no markups but you have to pay 1.5k for ceramic coating that they must place on the vehicle that wasn't in their possession yet. Sam was the only sales guy who was honest and genuinely cared about getting us the right vehicle we wanted. It was a pleasure to deal with him and would not hesitate to buy another vehicle from him in the future. Save yourself the headache, talk to Sam first and see if any Volvo salesperson in OC will reach the high bar he sets.
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November 2022 by Kathy B.
We've had three Volvo's over the last 25 years and have been very happy with our service here. Ben at the service intake desk has been a constant throughout the years and we appreciate his professionalism and the consistent reliability he provides. Overall good service by this dealership. We would prefer more reasonably priced service but the quality is unmatched.
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November 2022 by Renee R.
I was traveling and needed to test drive a Volvo CV60 recharge. It's a hard car to acquire, let alone test drive. While on a business trip, I was trying to shop in Cali and test drive vehicles for my home state of NJ. I called Volvo Cars Orange County and was delighted to talk to Ted Bickler who was wonderful and helpful. He said come in and test drive the vehicle. Arriving to the dealership he was waiting for me. I test drove the XC60 and it helped make my decision from the Audi Q5 e to the XC60 recharge. Much thanks to a very helpful and educated Ted. I picked up my XC60 this weekend!
