-
March 2024 by Joey M.
Filthy bank with literally 1 atm outside with 10 people waiting to use one atm. All this money and they have the most garbage setup. Shame on them
-
February 2024 by Lindsey Petty
Had a great experience at this Chase location with Consumer Banking Representative Amrita. She was able to help me change my last name at 430pm after being turned away at the Costa Mesa branch. It was a very fast and smooth experience, took only about 15 minutes. I had previously gone to the Costa Mesa location TWICE without success.
-
January 2024 by Team Douglas
Just awful
-
January 2024 by Efrain Hernandez
Excellent customer service.
-
December 2023 by Shanna Baghadoust
Very slow customer service, the banker talking each other and not helping all the customers on the line ?
-
November 2023 by Irwin
These clowns have one ATM working outside for the entire branch
-
August 2023 by Chris C.
Horrible customer service. Lazy at most. I have to go to Costa Mesa or Newport Beach for outstanding service.
-
July 2023 by steve
Wanted to open a savings account. takes about 5 minutes but was told to wait an hour for the possibility of opening one if a banker becomes available.
-
April 2023 by Frank B.
Went there to set up a trust , For my mom and I had to go back several times because of their mistakes and now they've made mistakes on the checks and spelling of our names. Calling the check company who made the check checks. They misspelled both names I would not recommend this company to do anything for you
-
April 2023 by Cindy K.
Be ware!!!! I wish I could give them 0 stars. The "notary" Carolyn was rude and said we need paperwork even though I was told all I need is my id. Then she says that chase doesn't do multiple notary services and that they are excellent and have great service since it's free. Also, this was only a small unprofessional behavior, I made an appointment and she was 15 minutes late. The late wasn't a big deal for me, but telling us that chase is providing a free service and we should be grateful and not even providing the service then, is inappropriate. We called different places and found out, that notary services aren't even expensive. Some only charge $10-$15. I will be closing my accounts with Chase because of their disgusting behavior. Chase had been frauding people. I've had chase when it was still wanting portal. Over 15 years. They are against the regular people and are for the rich!
-
March 2023 by Jonathan DeCastro
I have three accounts at this bank. They have horrible service. They have no staff lines out the door. This bank turns away new business because they have no bankers to help you. Something is wrong at chase. They simply do not care. I called customer service and they send me ti a supervisor who was not available and the call was cut off. Something is very off when a bank turns new business with a big check deposit away. It takes very little time to open a new account. They can't service their old customers properly let alone service new business.
-
February 2023 by Antonio Perez Antonio Perez
Really bad costumer service the manager from this location is really unaccesable her attitude is really bad I have account with this bank for a long time and they just treated me really bad. I'm Not recommended chase I will change.
-
November 2022 by alejandro ibarra
I have my account for a long time and like it, staff are more than willing to help you
-
October 2022 by Cherryy 714
Rude and arrogant employees. Would not help to the best of their ability, I felt very discriminated against. Extremely unprofessional environment. I went in twice & both times each and every person seemed to be unhappy, uneducated, and lazy.
-
October 2022 by Gabriela B
The drive thru never works. I always just come to get cash which is a basic service & it never works. Learn from me and just park if you want to do cash out
