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November 2023 by Bertan H
Came to open a set of new bank accounts. Leonel G Jr. helped make the entire process as smooth as possible and was very knowledgeable. 5-Stars
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November 2023 by geosweb05
DISAPPOINTING!!!Traveling and needed urgent help with a set up of an account and setting up bill pay. This is the only chase around UNFORTUNATELY.Not only do they have someone checking people in but yet has NO idea about anything chase nor the app. So doesn’t answer any questions.WHY is she even there for ???To get a rep we had to wait over 30 min and STILL did not get anything resolved.Will never come to this branch again.
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November 2023 by Angel Solis
This and every chase bank that I have ever been to are very welcoming nice and friendly very helpful as well.
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October 2023 by B.H. THE HEAVY
Absolutely the worst customer service ever I would rather drive to the next city then to deal with these incompetent individuals I cant wait until these rolls are taking with A.I automated services these people are the WORST!
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September 2023 by Cynthia Sanchez
Atms don't work and security would not let us go inside because he said they close at 8 even though it was 7:55pm would have only taken 3 mins to do my transaction. Fix your machines!!!!
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August 2023 by David Jacques
Every time I have walked in to make a credit card payment no matter the time, I have never waited in line longer than 2 minutes. They're very friendly and fast at taking care of payments and anything needed for that interaction.
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August 2023 by Steve Coombs
Had a great experiencing signing up for a credit card with Leonel. Very friendly and professional and didn't have to wait at all.
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August 2023 by Danielle Deichman
Very friendly helpful people
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July 2023 by Gill Rafa
Had some attitude and gave me some mad looks
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July 2023 by Lester molina
Good bench
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July 2023 by lord sonso
Aki if they know how to serve customers they explained everything to me and helped me gt Yenifer not in katella and tastin they are very bad with customers thank you mein Ai if they serve them well I recommend it
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July 2023 by Rene Quiroz
I went to the bank today to make a deposit, when I was about to get out of my car there was a person in the parking lot, he looked like a homeless man, he was very violent, he looked at us and made threatening signs, he approached the car and kept threatening , I started the car and went to park somewhere else, far from that person, I went inside the bank and told the security what happened, he told me that he was going to see that person, but don't think it was immediately, it was inside first and then went to talk to the individual, he finished speaking and that person walked outside, but as soon as the security entered the bank he returned, what a disappointment that you can't feel safe when you go to your bank, they shouldn't let you Anyone who doesn't have to be in the bank's parking lot should take customer safety more seriously.
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June 2023 by Önder Kanbay
They do nothing but make things difficult for you. They asked me for some documents to open an account. I brought the documents in about 20 minutes. Se said she couldn't help me right now, even though there were no other customers inside but me. I understood why there were no customers inside.
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May 2023 by Alberto Carlos
april 29, 11:00am good luck if you need to speak with a banker, in the receptionist is not a patience person
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January 2023 by Wesley S.
When the moment comes down to convert or replace tellers / personal bankers to robots or outsource overseas. I'll be in favor. They don't want to help or go over and beyond in service. Rather, drive customers to go online or call a provided phone number. Which is very inequitable and falls under the assumption that everyone has access to internet and a mobile phone. The interaction with banking professional and client has major opportunities for improvement. When I'm asking questions RE my account. The banking professional is using industry language and jargon, it's not fair or aiming to cultivate ease of understanding. Imagine if doctors only spoke at a level of 22+ years of education to the public, while the national reading literacy is a 5th grader. CHASE....simply do better! Especially when I have 3 accounts and 2 lines of credit and been a customer for over 20+ years.
