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February 2024 by Yumi ramirez
I had my silver necklace fixed due to broken necklace chain. Jenny told me she had to cut the small piece attached to the lock. I asked what she would do with the cut small piece, she said she would give it back to me. She said she would call me if ready to be picked up. I waited more than a week, no calls. I called and I got the necklace fixed but I asked for the broken small piece, she just said " it's not here" She avoided eye contact with me and continued on what she was repairing. I won't go back here again for a jewelry repair..can't trust her..
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January 2024 by Jenny Van
Fair price for repair services and the gold price is following LA Town downtown prices
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December 2023 by demi vorajee
AVOID AVOID AVOID!! I took my engagement ring here, I had it re sized and cleaned. I received it back and 3 of the diamonds had been replaced. Completely ruined my beautiful ring, and now we have to buy a new one as I feel it has been disrespected!
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November 2023 by Yaniret Martinez
Horrible the woman there doesn’t know how to handle hand watches, took mine for a battery change and she brought my watch back all scratched and broken and still wanted to charge me 50$ for her own damage to my watch terrible shop!
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November 2023 by Atlahin Martinez
Don't bring your things. These people break things down and then they want to charge you for the fix. I only brought my watch to change the battery and they took it out. And I took them but they chased me away saying it wasn't their fault.
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October 2023 by richard lopez (Rich8rd)
I would not recommend this place…I brought my watch to replace battery but in the process she broke the stem and charge me for the parts to fix it. Scam
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September 2023 by Fabiola Judith Consider
Wonderful customer service and the prices are very good
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April 2023 by Heriberto Martinez
Took three watches to get batteries replaced. Owner is super sweet. Great price and fast service. Definitely recommend.
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February 2023 by CoolCat
Went in for a battery replacement. Woman said “wait 10 minutes.” I waited and then she told my a piece came off my watch when she opened the watch and she would fix it but come back in 2 hours. Came back and watch looked fine. Wore it the next day and the piece came off and is floating around the face of the watch. I brought it back in to her the next day and she said “$20 to fix.” I explained that she was the one who broke it and she was the one who said she would fix it. She told me she did it for free the first time but now I have to pay. I explained that it wasn’t broken at all when I brought it to her but just needed a new battery. She explained that when she opened it the piece on the front fell off and she fixed it but now if I want it fixed again, I have to pay. I explained that her fix wasn’t ok and she needs to properly fix what she did but she told me to go away.
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January 2023 by Huzeyfe K.
I enjoy shopping small business shops like that. Jenney is really helpful and pretty good at her job. I bought one gemstone bracelet from her and i explained my expectation so she modified my gemstone bracelet adding 2 tiger gemstones. I honestly proud of her for trying to find best solutions. I highly recommend you to visit there before you buy jewelry.
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January 2023 by Caleb P.
Jenny is just an un pleasant and repulsive business owner/ human being. I don't say that lightly. I was very excited to get a silver chain and cross. She helped me and told me any adjustments or anything happens bring in back and she'd gladly help me. Every two weeks the chain handle clip would be too wide and I was started to get annoyed because I had to go back. She started getting more rude and hesitant every visit. After 3 months the cross broke and I asked her to fix it or I would gladly take a new one. She flipped and started yelling at me telling me how annoying and awful I was as a customer. I told her she sold me a pos and she called security on me. What an awful experience. I recommend no one ever comes here. Save your money and time.
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November 2022 by Jake R.
Best jewelry place I've ever been. They helped me with my watch band and also great with fixing and cleaning my jewelry also great, reasonable prices, and great family service
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October 2022 by Koc Heang L.
Friendliest lady ever. Was able to get my bracelet sorted out. She is great, a true down to Earth lady.
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September 2022 by Kristen Z.
Family has loved this store for many years. Jenny is just a Sweetheart and never fails to put a smile on my face when I see her. She fixed my ring and I'm very happy with her services. :)
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September 2022 by Branddle B.
Came in for a battery replacement for my TokyoFlash Ni. The lady was very nice and did everything within 10 minutes. She also has a few jade pieces that I was eyeing. Fast service and great conversation. I wish you the best.
