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February 2024 by beba az
My favorite store. I love the hand soap and candles.
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December 2023 by Michelle Branch
Poor customer service.no online access to discuss issues or concerns. Store managers are never available. All just a runaround!
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December 2023 by April Caudillo
PLEASE UPDATE YOUR HOURS OF OPERATION ON GOOGLE SO OTHER CUSTOMERS DONT MAKE THE SAME MISTAKE I JUST DID!!!I just drove all the way from Rancho Cucamonga since online the hours provided on Google say they close on Sundays at 9:00pm which is INCORRECT!! They CORRECT closing time is 7:00pm!
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September 2023 by Chas Trowbridge
Store was clean and inviting, staff was kind and helpful and the selection was great.
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September 2023 by Jose Manuel Renteria Cabral
Fragrances are good, kinda expensive, but are good
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August 2023 by Dynorah G Ankrom
First of all store is very clean and friendly staff very organized and stocked store but I just want to say Ana she’s the nicest employee very helpful and friendly, seems she really likes to help anyone having a smile keeping her coolness no matter how busy they were at that moment tho,she went above and beyond to help me with not only an amazing customer service skills but providing info about products they have at the moment even for seasonal items,I did liked her suggestions I ended buying but usually I normally never ask for help or let employees help me I’m just not much of an extrovert but her charisma made me allow the help also they have the Halloween stuff out tho
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December 2022 by Scott Collier
Friendly staff! Service was great even when I accidentally showed up on the day of a sale and they were super busy! I would recommend this location to anyone looking for candles or lotions etc.
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November 2022 by Ignacio Alvarado
Customer service is very helpful here.
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August 2022 by Roxanne Ramirez
A lot of products here but unable to check out new scents because no tester strips, trash was over flowing, and had a long line. Can tell they were short handed, so hope they get some staff filled soon. Great sales as always and customer service was great (other than the long line), very friendly and helpful staff.
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June 2022 by Michelle Rod
I love the products, however here in MainPlace Mall they have such a terrible customer service. Every time I come you have 3 employees trying to invade your space. ? I told them that I wanted to explore the store by my self and they got mad. I understand they are there to help you but come on! When you said you want to ser the products by yourself they have to respect your space. I spoke to the manager LEYDA and she was such a mean manager. Instead of say an apology for invading customers space she said that if I don’t like it so don’t come.I love Bath and Body products but these employees need to get some customers service training. I am a manager too in a different store and I would give an apology to my customers that feel they are treated bad. I was respectfully telling her to please don’t invade my space and that I wanted to smell different fragrance not the ones they wanted me to try.I hope they do something about it and train their employees. “Not all customers like to try the fragance they want to and some of us want to explore oursefls”. Please respect that and don’t just say don’t come if you don’t like it. Thats Rudel ?
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March 2022 by Karen Peters
Main place B&BW stepped their game up! The new store is amazing and the employees are super helpful. By far the best Bbw in OC.
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February 2022 by Juan Munoz
Good prices and good merchandise
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January 2022 by Michele Lowrance
Employees were very nice, good selection to choose from especially after Christmas
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January 2022 by Andrew S
Forgot to check out multiple items that were handed to them. Very disappointed.
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August 2021 by R Andres
I'm always finding new scents and products and I appreciate the constantly growing men's line. There are always deals, like buy 3 get 2 free.