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March 2024 by Anthony D.
The manager at this bank does NOT follow bank protocols. She will place holds on your account especially if you are African American. She probably does Latino customers the same way. We will be launching a formal complaint to corporate. DO NOT do business with this BofA. Find another branch or go to WellsFargo across the street if you can! WARNING!!!
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January 2024 by Nestor Sanchez
by oy very good
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December 2023 by Carlos ..
Manager needs to learn how to control the line. She is snide with her jesters. Unprofessional. Way over her head.
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September 2023 by Juan Valdez
This is the worst bank, there is 20 People in line and only two cashier tellers. Stay away unless you have 1 hour to wait in line. ?♂️
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March 2023 by Harold L.
Well its now the 2nd of March and no check or sign of my money. None of my retirement deposits came as expected. The Social Security deposits will take two months to make the switch to my new account. The retirement checks will be mailed out and should recieve them in two weeks. My letter states that I had thirty days to move all accounts to the new bank. Day 21 all accounts were locked up. This made it impossible to setup a smooth transfer of funds. They have made it impossible to be happy. Where's my money that was in my account? Thats the question and the balance has been taken off the on line banking. A customer of 52 years shouldn't have to beg for their money. They have no right to hold your money and be allowed to say, a check is in process. Don't be caught by poor customer service and terrible management. Big banks are not always best. When their done with you they get very nasty. Waiting on my CHECK.
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December 2022 by James Carranza
All of bank of American have bad service, especially when you call them threw the phone half the time you wait for 30min just so they can tell you they can't help you
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December 2022 by James Jackson
Came to this bank to open account. They took my money and then wouldn’t give it back for over a month. They mailed a check and I came to cash it and was forced to go to the back of the line!
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November 2022 by Mark M.
Honestly upsetting how things change for the worse. Almost every time I come here I always tend to wait a minimum of half and hour sometimes longer and it's always at the result of the same issue of having insufficient amount of tellers. It's disappointing that they're aware of their situation but always seem to be short staffed regardless. It's not fun having to wait so long in line. But as a surprise today I came to the bank at 2:30PM and was told by the security guard there are no tellers today only working with people who made appointments....completely and utterly ridiculous how do you say your open and not have a single teller. Bank of America needs to get a reality check and fix their issues if they don't want people to do business elsewhere. Do not recommend coming here unless you like to wait in line. Would give 0 stars if possible.
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June 2022 by maria garcia
Bad customer service! Only 2 tellers in peak times. Line extends to outside. They need to hire more tellers. Pay the proper salary so they get hired. Bof A is one of the biggest companies in the world!!
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April 2022 by Stepan O.
Terrible branch waiting time of more than an hour very slow and annoying staff.......
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March 2022 by Ben Mendoza
I have been a BOFA customer since high school. 1997. It used to be a great bank. Now that I am a business owner I used to love the merchant line which allowed me to conduct business activity without waiting in a long line. Oh how times have changed. This is sad. Got here at 12 pm. It's now 1:15 pm. They have 3 tellers open. And a line of 30 people. Bank of America makes BILLIONS in profit. Executives are some of the highest paid. But they can't hire more tellers and pay them well. I think the time has come to change banks. Plus this is the only branch open in Santa Ana. All the others are closed. Wth????
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January 2022 by Marshawn F.
I have never felt so uncomfortable and embarrassed..the manger y---I didn't catch her name was the worst..first off I was cashing my company check..I told her she stated if I had a company debit card??yes but the check was a small check..I stood there for almost 2hrs for her to say she called to verify but my phone never rong..this place is not for blacks..I knew when I walked in it was bad vibes..so I called my office and told them to pick up but she wasn't happy..she said something about she didn't know me lol I don't wanna know you she's horrible happy Saturday 3hrs later..waiting in front like a criminal to vilify my company 900 dollar check but had 3000 in my pocket never been so embarrassed I will never walk into a Bank of America again ...
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August 2021 by Brian Valenti
There are so many bad reviews already, it's barely worth adding my voice to the crowd. Bank of America clearly doesn't care.
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June 2021 by Mike Giordano
Terrible bank better off with one of thoes worrisome online line banks.
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March 2021 by Cheshmeh K.
Horrible long never ending line and poor customer service. This is an ongoing issue with this bank and they never have enough employees even though they know the volume.
