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November 2023 by Angel G.
This bank isn't good with customer service , they are very rude. They blocked my account for no reason, they told me to verify my identity, I went and told me the wait time is 2 hour. Wouldn't recommend this branch or this bank in general.
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September 2023 by Elizabeth Sanchez
Didn’t want to sign me in for a wire even after I said I would wait for whenever a banker was free. The banker at the front said I should just go to a branch with more representatives.
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April 2023 by NESTOR FLORES
Went to the ATM on Saturday, the following day I got a notification saying the someone is trying to pull out money out of my account. Be careful when using the ATM at this location. They have card scanners on them.
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February 2023 by Rafael Dominguez
Irene was completely unprofessional! She made me wait 2 hours just to tell me in 1 minute that she couldn't open an account with my Social Security card.
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January 2023 by Jorge D.
Family and I had an appt with the business branch @3pm. Got her at 2:50 and didn't get help till 4:30pm, passed closing time. This bank is a damn joke! Bunch of damn clowns as workers. If I knew better I won't waste time coming here. Zero stars if I could.
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November 2022 by Christina S.
If I could give a 0 to this BofA, I'd give a f&@%ing 0. Horrible bank. Do they ever work? Or are they that lazy to work? I came here to make a huge deposit (2nd time trying to do so) and the first time I was surprised to learn that all BofAs close at 4PM!! Why do they close so early?! The only bank that closes so damn early. Do they not realize that people have careers/jobs and either don't/can't get off before 4 lol?! Now today I made sure to get there before they close and the doors were closed!! At 3:20PM!! Apparently this location was the only one closed for the day and closed the following day. Other BofAs were open. So again, do they ever work?
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September 2022 by Primary A.
Run down building with non-patrons (homeless) at the front yelling at you in welcome to this less than mediocre branch. I've been waiting for 20 minutes now for a teller. Only one window has been open and the rest of the employees are chatting in the lobby-clearly nothing to do with professional conversations. Everything about this experience has been condescending and it's the last thing I want to experience in their lukewarm lobby. I actually can't believe this is a BoA.The manager is actually showing her colleagues personal emails at the front of the store.
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August 2022 by Veronica H.
One teller working the window it's ridiculous. Then they attended a someone without getting in line. BofA needs to make an effort to hire more tellers.
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May 2022 by Waldin G.
Worse customer service from Elsa Martinez and Edgar Chacon, their excuse is that they are a busy branch and are not willing to take the time to help, as a business owner I see them as mediocre employees just there to collect a check.... I visit different branches every month because of my business and I wished yelp would have a minus rating, by far the worse experience ever. My recommendation visit a different branch.
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November 2021 by Grace K.
Every time I come to this place I have a bad experience, long lines, other times I am rushing to go inside I step in the double door and they lock the door on me at 3:59 pm. It has happened many times...
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November 2021 by Lamberto V.
5 stars for elsa for great service , she was late for lunch i can tell but finished our transaction. Very helpful. i hope to grow with you with my business.
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October 2021 by Tien Dat Le
Tellers are very friendly and helful, but this branch have a very long line with just 2 tellers. 12 customers are in line! In line time just horrible.
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June 2021 by Youssef Sabah
Worst customer service at this branch especially when standing in line of 30 plus customers. During which only 1-2 tellers are available and its slower than being in DMV. The reps at the bank have no clue in customer service. I informed the Manager and The manager didnt seem to care or concern that a customer feedback was not positive.
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May 2021 by drea trevino
Beware at this placePeople put card skimmers and got my card information through the drive thru ATMWish I could rate No stars
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April 2021 by Ellen W.
Decided to change my bank to Chase after the visit. They need to do something with the customer service.
