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March 2024 by Natalia D.
Jonathan was very helpful in explaining about my account because of a mistake another rep did in another att store in Tustin. Basically he was redo the bad job, even he can't change anything about the account but give me clarity about what to do in order to have a good account standing, my five star's are because of the service, also there's plenty of parking, the store is organized.
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February 2024 by Justine
Kim is very kind and her attention is excellent.
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February 2024 by Johana T.
Try to avoid this store! I went in November to trade in two iPhone 13 for the iPhone 15. My bill shows that my new phones are being charged. Called customer service and they told me that told me they never sent in the phones i turned in and now am being charged full price for both phones!!!
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October 2023 by Bella Persephone
Came to get some information about our new phones that were coming in. I didn’t think we got the new iPhone pro max so we went to check if we did get those. It was a bit of a wait about 30 mins but we got our information and we were out the door. He was friendly and answered all our questions. I tried getting my phone shipped to my house instead but he said we needed to call customer service. That we couldn’t change the address through him.
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October 2023 by Alex Rocha
Excited I got my iPhone 15. I walked in a bit of a hurry just to get a privacy screen protector. I forgot the gentleman’s name but friendly and assisted me installing the screen. Come to find out that the 45 dollar screen that I purchased was not it what I requested. Highly disappointed.
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September 2023 by Eleanor Haro
Arleta was a great service person. Solve my problem. So helpful. You have a great employee. ? love att.
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August 2023 by Nhân Nguyễn Hoàng
Came in today to upgrade my dad’s phone. Danny helps me through out the process. He was extremely professional and funny. Thank you very much for a good experience. My dad love the new phone as well!
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August 2023 by Ruben Jimenez
Best costumer service I've ever received from Att! Angie was very knowledgeable, friendly and profesional. Only thing was her coworker, He looked annoyed as if He hated being there, Not friendly at all, didn't even make an effort to smile or greet Us. I noticed a few people came in and he helped them with the worse attitude. Overall a good experience but I would retrain this individual to act professional because he represents Att.Angie should be his example to follow.
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April 2023 by Jamie Foti
The manager his name is Esdras was very rude. He didn’t honor my warranty for my screen that I paid for over a year ago. Didn’t want to give me his name needs to learn how to be courteous to a loyal Att customer.
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April 2023 by Diane DeCrona
Great meeting upgrading our phones with Esdras. Very helpful and patient and answered all our questions.
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March 2023 by Carolina M.
To keep it short and simple the worker who helped me out was such a scammer. He tried to make me sign up for insurance and told me I HAD to. Which is BS! I used to be an employee myself which made this situation even more embarrassing. Also tried to add lines to my account. This lil guy had no shame. N the manager chilled in the back the whole time after I asked for him because clearly the employee kept trying to poorly sneak shit in. Wasted and hour and nothing was done. (:
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February 2023 by Erxkito 1
I came here long ago and to my surprise the store has changed. The staff is very friendly, professional and they all speak Spanish. thank you guys for helping us save money.
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January 2023 by Randy Ron Pel
Kimberly is so sweet and kind she's really helpful and many people don't take the time to help out thank you!
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January 2023 by Marcela barragan
Kim is a great with customer service very helpful and always with a smile when welcoming customers!♡
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January 2023 by Hanna H.
Terrible customer service!!!!! Every single worker went to the back when my uncle & I walked in with the exception of one employee. He was completely unhelpful and kept going to the back to check in with his "manager" about everything. I feel as though I was treated unfairly because I do not fit the demographic of this area. He went to the back for over 15 minutes then did not come out until I asked another employee what was taking so long. He then came out and gave me a bullshit excuse as to why I couldn't port my old phone number. If he didn't want to make a sale then he could've just said that instead of wasting my time!!! Avoid this location at all cost if you wish to be treated fairly. Very weird and uncomfortable. And to top it off it smelled like straight feces in there!!
