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November 2023 by Christina W.
I love bringing my car here. They are so professional, considerate, and always do an amazing job on my car. They only recommend things that my car actually needs. I know I'm always in good hands when I bring my car here. They have 100% of my trust when it comes to my car. Thank you guys for all the good work you do!
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November 2023 by Jay M.
Very courteous service. There were hardly any other customers and it was close to the end of the day, we were in and out in about a half hour. Tire was reasonably priced - ok that was from a long time ago. Today got in, they remembered me from before. Tires on and out in a couple hours which was fantastic. Very courteous staff.
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November 2023 by Scott McKelvey
I have had the occasion to do business here twice. Once to buy four new tires, and the second to perform scheduled maintenance. ATD has always been upfront about pricing, and also offers some great deals. Check them out! ?
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November 2023 by Sarah Dibb
William the assistant manager took great care of me ! He noticed my tread was really low on all of my tires ,when I was just in to get air put into 1 tire .he got me in right then to put 4 new tires on my car. Half way through I asked him if he could recommend a place to get an oil change and he told me they do that there. So he added that on and got me outta there in 1/1/2 hours .he was such a kind man .I would definitely go back .actually I plan on going back there for my next oil change.
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November 2023 by Greg H.
Outstanding service. The counter man is highly knowledgeable and professional. Went out of his way to make my experience a pleasurable one. Recommend this place for all your automotive needs.
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November 2023 by Kathy Loreto
Anthony and Jaime went above and beyond to take care of my car. I purchased tires for my car a few months ago and today I found that I had a flat tire. I took it into the shop and they fixed it right away! I really appreciated their help. I can’t say enough about how great they are. It’s been a tough week for me and they seriously turned it around.
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November 2023 by jose julio
I have made an appointment for 10/19/2023 at 9am. When I got into the parking lot, I noticed there were no customers nor technician in the shop, just one person on a ladder doing some work.When walked into the lobby the gentleman behind the desk welcomed me. I told him I had an appointment for alignment and mentioned I had bought the alignment package for 3 years at a different shop. He asked me for the receipt, I told him I didn’t have it with me, he mentioned he couldn’t find anything in and the system itself was 3 years old and most likely should have been in there. I told him that I bought at the Glendale store. He insisted that he needed to see the receipt otherwise I had to pay for the service. frustrated I told him I was going to take my car to the place I bought the service package, ok I will do it for you this time he said so I handed him the keys so he could get the into of my car.When he came back, he told me I needed tires as the record showed I bought them at ATD in 2018; I mentioned I wasn’t there for new tires as that I bought a new set of tires early 2022 at a different place, I’m just showing you the “facts” he said. Come around and I’ll show you, out of the blue he found all my records that he could NOT find earlier!!At that point I didn’t feel comfortable having them work on my car and let him know, so I asked him for my keys. My tech took your car for a driving test, he said. I was stunned as he never mentioned anything about someone driving my car out on the street! Every time I have taken my car for alignment to a different location, never anyone had driven out my car out of the property much less to drive it on the street!! All the shops do is work on the alignment and/or other necessary work I’m told ahead of time, and I agree to.He persisted in working on the alignment. I told him that I was uncomfortable letting my car in that shop; you can wait for your car while we work on it, he insisted. I explained that I didn’t want to leave my car there and he said that I had to wait for the tech to drive my car back to the property. I walked out and he followed me. He insisted to show me the “facts” about the tires, I know that I will need new tires eventually but that was not the reason I brough my car for, so I drove away. Took my car the following Saturday to the place I take it mostly and they took about 90 minutes to work on it and no issues or pressure to buy tires at all.I know this is how salespeople work and felt that I was being pressured to buy something, and he was trying to make some money of me. This is not right, and I would come back to this store ever.
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November 2023 by Kathy L.
Anthony and Jaime went above and beyond to take care of my car. I purchased tires for my car a few months ago and today I found that I had a flat tire. I took it into the shop and they fixed it right away! I really appreciated their help. I can't say enough about how great they are. It's been a tough week for me and they seriously turned it around.
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October 2023 by Bree G.
Stopped by because my car was making a really bad noise metal on metal. Alex took a look at my car, he was able to identify the issue immediately. He fixed the back plate on my breaks that was bent causing the problem. He drove it to make sure everything was good, checked and filled my tires at no charge! Would definitely recommend this place !!!!!!!
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October 2023 by Blake Johnathon
Good place to go for wheels and tires. Jaime and his boys helped me work thru some minor issues with my hubs when they threw on my new wheels and tires. Solid people and I would definitely recommend them.
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October 2023 by Van C
Very honest and helpful. I had a flat tire that another Co told me I had to replace my tire but when I came here to get wnd opinion, they just fixed it and told me there was no need to replace it. I saved $150!. It's sad that other places are so unethical but American Tires is not like that. At this Santa Ana location they did a great job. I'm very appreciative of honest people Not taking advantage of us hard working people.
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October 2023 by Diego Aranda
I had a great experience here at American Tire Depot, William provided me excellent customer service and educated me with my car brakes and routers. Definitely looking forward to coming back in the future for my auto needs!
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October 2023 by Gemma P.
Had an unfortunate afternoon and popped a few tires on the freeway. I had never dealt with this problem before so I am really grateful for Jaime over at American Tire for making the process as easy as possible and for having my car ready to go within just a few hours! Their prices were great and something I could work with. I highly recommend this place for any and all tire needs!
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August 2023 by lisa sanchez
I had a great experience with Jaime, he very personable, professional and knowledgeable. The service was completed in a sufficient amount of time. Thank you Jaime for providing great customer service and assisting with my questions and concerns. I have no doubt that I will come back again.
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August 2023 by Ronald Brent
Jaime was helpful he was very thoughtful and curious through my entire process. He was straight up and more helpful than the dealer.I would recommend all my friends and family to get their auto work here and it’s affordable!
