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October 2024 by Yana Weaver
Estimate that was given for services - 250 bucks. Instead I was charged 650 at the end. Gave prescription for the drug that was not accepted by the pharmacy - should have been electronically signed instead just on paper. You judge whether or not you want to take your pet there.
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September 2024 by Hyun Lee
It was my first puppy, so I had a lot of worries and things I didn't know, but I thanked the doctors and nurses for being kind and explaining them one by one.
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August 2024 by EunJi Shim
We were able to travel internationally with our dog without any trouble thanks to Dr. Shim and his team! They are knowledgeable and experienced in international travel documents including FAVN rabies report and USDA endorsed health certificate. Their expertise and attention to detail ensured a smooth process, and I felt confident knowing our pets paperwork was in order. Highly recommend for any travel related veterinary needs!
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August 2024 by Cathy Donahue
Dr. Shim is the BEST!
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August 2024 by Lisa Skonieczny
Always on point and so good to my pets. Surgeries always go well
With great outcomes. Thank you for taking such good care of my pets Coco and Robbie
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July 2024 by Lorena Mauna
Lovely
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July 2024 by Emily Do
I brought my dog that I rescued from OC animal care, per their recommendation for a first visit. Upon arrival, the receptionist had a tone to her voice when I initially checked in. However, I dismissed this because it did appear busy at the time. I met with Dr. Shim for my pup and expressed concerns about a cough he developed. I stated I was concerned it could be kennel cough since my pup was from the shelter. Without much of an exam, he immediately dismissed it as "allergies" and stated all my rescue pup needed was a dental cleaning and sent me on my way. Did not recommend chest xray, a viral panel, or anything. I went to the receptionist to check out and to get a quote for the dental cleaning, to which she snapped "omg, you didn't even ask the doctor for an estimate? I don't know how much it is." With my previous dogs, I've never had a vet give an estimate. The nurse or vet tech would give me the estimate. Due to the attitude and nature of the receptionist, I just wanted to leave. So I paid and left.
Now 2.5 weeks later and a different vet. I learned my rescue had bronchitis that has developed into severe left sided pneumonia. To say I am disappointed with the staff at alton animal clinic is an understatement. If you go here, make sure to be prepared to advocate and push for them to genuinely assess your pet.
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May 2024 by Chris Mahoney
I sure hope I get the names right! Amy and Lana were terrific today with Clyde the ?, I Am So Grateful for their kindness, Clyde just loves ? Both of you his Foot is so much better already , and I thank you for All of your kindness ??..
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May 2024 by sasnlex
Great place, to take you pet. Staff is great. The only thing is that appointments are hard to get if there is an emergency or need to bring in your pet right away. They are really busy.
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April 2024 by Eddie Garcia
Great doctors and staff.
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April 2024 by Tina Flores
I met the new vet and I couldn't be happier. Dr. Rainey was amazing. She and the vet tech spent a long time examining Daisy and answering all my questions. This office has always been great about showing you the cost of each procedure and recommended medications. I have been bringing my dogs to this office for years and really appreciate that they never gave you the guilt trip if you don't want to have a test or procedure. Dr. Shim was great when my older dog was dying. He told me what tests were necessary and what ones were just recommended. I feel so lucky to have a vet I can trust.
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April 2024 by Jean Lipscomb
This office is so friendly! They know the names of all of the pets. Dr.Shim is the best veterinarian in the OC. Sebastian always receives the best and highest quality of care here. If you want to be assured that your best is a high priority, a visit with this facility is simply a must!
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April 2024 by Lydia Rodriguez
Highly recommended, Dr Shim very friendly and professional.
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March 2024 by Johnny Stratcat
Did not have to wait long. Did not have to pay too much. Into my dog like she was a queen.
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February 2024 by Jennifer Huynh
I was recommended this vet by a good friend of mine for my two cats. Initially I had inquired on a Friday and they had offered me the following Monday, but due to my schedule I opted to wait a month for their next Saturday appt. This was for my cat who was wheezing/coughing, which they let me know to monitor for any changes and to see the emergency vet if it got worse. I ended up taking both of my cats in for a regular exam ($53) and received their yearly vaccinations (~$100). I appreciate them allowing me in the exam room with my pets and they were up front with all costs and didn't try to upsell me on any services. There was no wait time for my appointment and all services were complete for two cats within 30 minutes.
