-
March 2024 by Jaimie
Faisal was efficient and very helpful in offering instructions when needed
-
March 2024 by Jon T Davis
Alamo, Dino at check in and Medhat in check out all provided excellent, professional, prompt and kind service. Greatly appreciated!!
-
March 2024 by CLIFF WEBB
Staff at SNA really went out of their way to resolve a last minute booking change, and resultant issue with rate change. Both the check in personnel and the site manager helped in getting it resolved in a friendly and efficient manner. Also picking up the vehicle and getting an upgrade to what I had booked was also a great experience. Certainly recommend them at this location.
-
March 2024 by Kelsey Tripp
Friendly staff got us in and out quick. He let us upgrade at the last minute. Car was clean and did great
-
March 2024 by Sean Brimley
By far the best rental experience we’ve ever had, quick check in, clean nice car and great customer service.
-
March 2024 by Brandon Eshuis
Veronica got me setup with a nicer car than I had reserved when they were running low on vehicles. Great service and she was super friendly. Thanks Veronica!
-
March 2024 by Dustin Perrin
Dino helped us with our rental car and Faisal helped with us on our return. Not only were both extremely professional in every aspect, they both know and understand the importance of customer service. Something rental car agencies have forgotten since Covid. We will continue to rent from Alamo. Great experience?thanks you! ?
-
March 2024 by Marlene Duncan
Absolutely fantastic experience from reservations to drop off. The agent at pick up was very helpful and provided excellent customer service. I had to drop the van early and it was super simple. Pricing was reasonable and the van I rented was literally brand new, which was an added bonus. I highly recommend Alamo and will definitely use their service again! Keep up the great work!
-
March 2024 by Jessica Albadawi
WORST EXPERIENCE EVER!!!!!!! If I could give no stars, I would!!! The employee Omar was very rude to me when I came to get the rental. He ignored some of my questions and answered others with an annoyed attitude. He did not bother to show me where my car was parked, he just stated the parking spot. Also he didn’t take me to the car and show me the features and basics like the emergency brake, fuel filler neck, gps connectivity. I asked a question about the fuel options and he ignored me and made a decision for me on how to proceed.When I came to return the car, there was no spots available on the Alamo side. The lady inside was annoyed and kept saying in a rude tone that I should’ve came earlier to avoid traffic and park the car on the correct side. Who is she to tell me how I should live my life! Her and Dino kept insisting that I take my 50 pound suitcase and two carryons and go back and park the car in the correct spot. Finally after telling them multiple times that I’m late to attending a wedding, Dino went with me to “check” the vehicle and park it in the correct location. He was looking at the exterior and said that there was a crack on the windshield. He kept looking at it and finally saw that it was only grime. He went on to say that I should leave a good review for him at least after I told him how I was treated my Omar when I came to get the car…So today the “manager” Jeff called for me to explain the situation which I did. Jeff did not do anything to remedy the situation but only made it seem like I was lying. He said that Omar “always” receives good feedback from customers. Well then can I say that this interaction was caused by racial discrimination. Also the company had overcharged me one hour past the return window which if I hadn’t mentioned it to him then they would’ve just ran with it. Jeff showed no signs of empathy and only stated that he would talk to his employees supposedly. He offered no compensation for this horrible customer service and only offered to take care of me next time I book with them?! Like I would give them another chance…GET REAL Jeff and the Alamo Company of SNA and go back and take some customer service classes!
-
March 2024 by Joshua C
Loved working with Alamo in SNA! Very nice people and had such an easy experience picking up my rental car. Shoutout to Dino! Great person who helped me & very fast to get me on my way!
-
March 2024 by angie jesme
I love Alamo and only rent from them when needed.
-
March 2024 by Mike Nakaya
Alan was great in getting us a car very fast and efficient
-
March 2024 by Larry Rosebraugh
SNA airport needed a car exchange.The car had a nail in a tire with causing a slow leak. Ali and Megan gave us fast in addition to extreme personal care allowing us to make our appointment on time. Thank you'
-
February 2024 by David Reskey
Manny at the SNA airport branch was amazing. I had a billing issue and he promptly fixed the error and sent me on my way quickly. Hes a stand up employee
-
February 2024 by Brian Denny
Excellent experience. On-site pick up and drop off. Very quick service receiving keys and car. A+++
