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March 2024 by Kami M.
This location compared to Watsonville AND Capitola are like night and DAY! I had such a pleasant experience from the moment I walked in. I was greeted by Tim immediately and he was so helpful! I needed to figure out how to connect my phone and watch to work simultaneously, Tim was more than happy to help. Jonathan then explained to me about the internet bundle promotion that seemed too good to be true but it wasn't! I signed up for a mobile internet box and am looking so forward to dumping Xfinity. Kate was so helpful with my cell phone accessories and found me everything I needed. Overall, I didn't have to wait even a minute to be helped. I was greeted the moment I walked in and was able to get all of my problems solved in less than an hour. I guess I will be driving all the way there from Santa Cruz to get my cell phone service handled! Thank you all again for your help!
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February 2024 by S
Very nice & knowledgeable staff! We were in and out quickly & efficiently! Thank you!
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February 2024 by Jayden Vaughn
Katie is very knowledgeable, had great communication, and she was very helpful! Thanks so much Katie for your time, help, and patience! We really appreciate it!Also on several occasions, Jonathan, Ben, Rudy, and Alma are each very knowledgeable, great communication, took the time to explain the plan, features, upgrades, as well as promotions available. Thank you so much!--Andrea
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January 2024 by Lourdes Melgarejo
Great!
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November 2023 by Drew C.
Terrible I worked here they are terrible . They refused service to a homeless person and the employees even hate the company. I don't like this store at all. They are terrible. Fast turn over rate.
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September 2023 by Hal Quinn
Steven was extremely patient and professional as we moved a Samsung to iPhone transfer. Thank you!
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August 2023 by AMBITIOUS LYFESTYLE
Went in to Verizon to ask some questions about my phone line. And as soon as I stepped in it felt like a sauna, they said the ac wasn’t working. I was there for about 30 minute and I didn’t fell comfortable because it was hot, please fix the ac not a pleasant experience
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August 2023 by Paul Leyva
I had the best experience today. Between the lady who reached out to me about a great promo I had to upgrade my phone early ! I was super excited but I did think it sounded a little too good to be true.... but, as I walked into Verizon and was warmly greeted by just the man I was coming in to see. "Welcome to Verizon Sand City, my name is Steven, is this for Personal, Business or pleasure today?" I immediately laughed and said "hopefully pleasure" I have an appointment with you to talk about this too good to be true promo where I get to upgrade early and have y'all pay off my device" Steven kindly said "let's get you checked in and see what we are working with. What is your number? He got me checked in and asked what I do with my phone and helped match me up with the best phone for my needs. He applied the promo to help pay off my old phone and he was also able to use what my old phone was worth for even more off. He was patient and kind. I was in there for around 45 mins to 1hour and I saw many others being helped by the other staffThey were equally as amazing as Steven who I found out at the end was the Store Manager....no wonder all the reps were great too. Great Job.Highly Recommend
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August 2023 by Reginald Barnes
I was in a serious emergency and was all upset when I came through the door... But I was greeted right away by a smiling face by the name of Steven. He greeted me , opened the door for me and told me not to worry and thst he had seen my problem before.My phone was stuck in a loop and would not turn over past the logo.Steven was amazing and quickly started working on the issue like a true technician , quickly eliminating any simple causes or fixes.... He hung in there like a champ and was even doing all the work for tech support over the phone , pretty much not needing their help but had them just in caseBefore you know it, my phone is safe, I got all my info back and was so gratefulforthrseguys over here. I also saw every other rep giving amazing service with patience and kindness. I highly recommende these guys.
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July 2023 by Kevin McMahon
Hayley Coulter, at VERIZON store in Sand City is amazing!!! She went out of her way to assist us set up our new phones and never rushed us out of the store. She also assisted with new phone cases and screen protectors. Great service!!!!
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July 2023 by Lavonia Grace
I appreciate how knowledgeable, professional and friendly Hayley is.I’m a lifetime Verizon customer and she made buying a new phone so easy.
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May 2023 by Robert Cole
Luis Gonzalez was unbelievably helpful. His thorough and detailed knowledge of programs, phones, insurance and general Verizon minutia allowed me to maximize my service and overall efficiency. On a personal front, he managed the people in the busy store professionally and with a smile. As a bartender in a busy bar, I could take a lesson from his customer service skills. Super cool dude. Thank you Luis!!
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May 2023 by Tiina Kurvi
Rudy was very helpful. He took the time to explain everything and supported us in finding the best phone for the best price for us. Thanks, Rudy!
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May 2023 by Thomas Howard
Excellent customer service from Carlos Orta 111. In sand city, tried other Verizon stores couldn't fix problem even with customer service department.
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March 2023 by Bri Vick
Carlos at this store was wonderful to work with! We came in to inquire about a hot spot, since we were previously told we couldn’t get Verizon home internet. Upon checking out account he was able to see that we do qualify and got it all set up for us. He was extremely knowledgeable and patient with all of our questions and concerns. Thank you Carlos!
