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February 2024 by Rick Hartman
Dr. Tram Le is a real pro! With state of the art equipment and a caring, professional demeanor, I’ve found my forever Eye Dr. I could really see that she cared about my vision and eye health and wanted the best for me. Hey Costco! Better keep her around.
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December 2023 by Andrew B.
Really disappointed with our experience at Costco today. Went in to get some clothes and some olive oil. We went through the normal register where an employee scans everything for you. We got some food, got my wife on our membership then headed to the exit. This is were the exit employee basically accused us of stealing the olive oil. I literally told her that the clerk scanned it and it should be on there, she would not listen and proceeds to yell out some verbiage making it seem as if we were trying to steal this item. We were so embarrassed they my wife just put the oil back at the return counter. We then tried to leave and the employee again asked for our receipt so she could put her little line on it. We walked out and I looked at the receipt and the first item on the receipt is the olive oil. I immediately go back inside and tell her it's right her, at this point I'm upset of her attitude and made sure the other employee were aware of this by stating can I have the oil back that I was accused of stealing and left. Why does Costco allow their employees to do this? It ruined our weekend.Copy of receipt attached so hopefully management can train these people better.
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November 2023 by Dari S.
If you ever need a control substance prescription do not go to Costco because of the self experience I went twice they did not have the medication and they did not have the consideration to call me and let me know that they're out
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November 2023 by Iron T.
I like this Costco. They usually have good deals. And the self check outs are usually open right away. The only thing that does get annoying is them trying to upsell membership. Basically unless you're spending over 500 a month it's not worth it. They hold the cash back rather than where Sam's and BJs give it back to you to use anytime. They also only offer it on the primary card. So if your SO shops and isn't the primary on the account you do t get the cash back. Sam's does it for all. But the store is great and the staff other than upselling are good people. The other plus side is the fuel is the cheapest around including if you can buy on base.
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November 2023 by Allena C.
Costco is a store we shop frequently. I think most people do! Most of the time, you can't beat their prices or their return policy. I've seen people return baked muffins with half gone! And they still take them back as long as you have a receipt or it's on your credit card. It's a one stop shop for the whole family! From diapers to prescriptions, they almost have it all and that's why Costco is so popular. We also use their travel site which gives great bargains for vacation packages. Using the Citibank credit card pays you back enough at the end of the year for that bonus check that ultimately pays for your membership! LOVE Costco!!!
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August 2023 by Suzanne Hill
Great place to have one stop shopping for glasses! The eye Dr. Is available to schedule an eye exam, once completed you simply visit the frame area right out front to select your new glasses. You can also order contact lenses from them as well. Great pricing as you can typically take advantage of a special rate when you order two pair of glasses at one time.
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August 2023 by Ashley H.
This review is for the food court. Amazing prices. I mean $1.50 for a hotdog and a soda?! You can't beat that price. My visit was on 8/19/2023 and they have STRAWBERRY ICE CREAM!!!! Sooo yummy. Just try it. My only complaint about the food court is the lack of organization. On the side of the food court there are several self serve tablets to order as well as the option to order when you are checking out with your cashier. I don't think that should allow ordering at the actual pick up counters, it holds up the line and I can tell the employees are frustrated, however, they still allow it. Also, please print the calories in smaller print... no one needs to know their pizza is 710 calories *** just joking***
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July 2023 by Tareq B.
Amazing prices. Great Customer service. Executive members get special perks and rebates.
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June 2023 by Greg C.
Ever get around to watching Formula1 races? Exciting as heck and everything the team does is in split second time. Like changing the 4 racing tires during a Pit Stop. Well it's really not a pit stop since the car doesn't seem to really stop-- well it does but all four tires are changed is about 6 seconds. Yup. 6 seconds. Ok. Costco pros can't do it in 6 seconds but would you believe in and drive off in 50 minutes? Yes sir, 50 minutes. These guys are the very best. All they do is tires. No brakes, alignment etc. Just tires. You know what? They are masterful at it. I haven't been everywhere else but I have been at the two biggest names in town. They are very good. And you feel the difference at this tire shop like it's poetry in motion. Two professionals began working on my car as if they were doing surgery. I was amazed. I've bought lots of tires in my Lifetime and no other experience was as good as this. Jose, the manager, young energetic, helpful and smart. My car was perfect when completed. Couldn't ask for more Including the price was out the door 25% less than other quotes for my high performance Michelins. Last, when everything was done Jose went around the car one more time with his torque wrench and checked each lug again which would make ir the 3rd time. Seriously? Last, last, --/they care about your car--most workers rip off the old weights that are glued to the rim. So of course that leaves a big old sticky patch on the inside rim that is guaranteed to attract every bit of dirt known to man. Well not exactly. At Costco, they take what is essentially a drill and put a steel like buffer on it and take off the ugly old glue and dirt. The weights go on a clean inside rim. This is part of their attention to detail. Old adage-- " if it's worth doing, Do it right."- next time you need some new treads, go to Costco.
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May 2023 by Cindy S.
This is a review for the tire center at this Costco. The tire center service here is terrible, particularly the manager and the front desk. Manager's name is Jose, and front desk is Ruben. Both are incredibly condescending and rude when working with customers. Went in the first time to get my tires rotated, Ruben was rude, repeating things to me when I didn't hear it well as if I was stupid. I thought that was a fluke, everyone has bad days right? Second time around, was even worse. Came in to replace my tire, was promised that the tire rotation for all wheels were included since I purchased a new Costco tire. Ruben and the manager Jose starts arguing with me over it.After spending $300 here on a new tire, these Costco employees are arguing with me over $30 (tire rotation fee) that was originally promised to be included. Not what I expect from Costco. Take your business to America's Tire whose service is impeccable.
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January 2023 by Tsung S.
I went to the tire store on the side of the main store hoping to get full service for buying the battery but turns out they only sell batteries to be carried out. That's fine and not a problem, since it's literally their business model that they cannot change. Ordered the battery anyways expecting the battery was the issue for my own car not able to start the last 2 days without a jump. Asked if I could borrow any tools to change myself and they didn't have any. Only that I could go get some inside Costco itself and buy some tools. For a place with tools on the inside and no service from the store, please at least have some tools on loan for other's convenience. Again perhaps it's liability they were worried about. No matter. I drove to o'reilly's after and got tools and changed the battery out myself. When asked the cashier whether they have a cart to wheel out the battery as I came in with a baby in a stroller, he told me to go get a cart. I had hoped that he would help me with wheeling it out to the car with me but it was perhaps too much for him. I ended up getting a cart, put the battery in. Looked at the stroller and the cart and myself, took the stroller apart and put my car seat and stroller into the cart and wheeled it out myself. I was actually proud of my genius solution! Still upbeat and on my way. Decided that I didn't want to carry the core battery in the car for the rest of my new year trip from sacramento to LA and back, I brought back the battery to the store for core refund. The other cashier was friendly but said, "do me a favor and put the battery on the cart on the side." I thought ok this is self service ALL THE WAY HUH?" But guess what, I'm not a baby, sure I'll do it. As I try to lift the battery up from the shopping cart with my finger tips, I heard a SNAP! And my middle finger gave way! I was in shock but I quickly gathered myself and used my pointing finger and got the battery onto the cart it was supposed to go on to. I noticed some battery pick up tool on the cart but had no explanations, and I didn't want to misuse it and drop the battery onto my toes or anything. Got my $15 cash from the cashiers and a numb middle finger... My Middle finger has been numb since the incident and it's 2 days later. I drove through the crazy rain through this trip thinking whether my career is on the line from this incident. Surely hoped they would have at least told me how to use the battery pick up clamp or even just do it themselves! I already wheeled it in with the shopping cart that was their official answer for wheeling batteries in and out of the store. On the bonus, their gas station is 2 blocks away and very confusing to get to. For a non local, I wasted another 20 minutes trying to find it while still in shock over my numb finger... I'm probably more livid because of my injury but come on! do your job and pick up the core yourself! Not going to be Mr nice guy here and get myself hurt next time.
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December 2022 by Maria C.
Strange interaction with a female pharmacy manager a few months back. I am a Costco member. I also have Central California Alliance for Health (medi-cal health insurance). I needed medicine that my insurance doesn't cover so I have to pay out of pocket. The lowest price was at Costco. I got attitude from the pharmacy manager about my insurance. She said I shouldn't be paying out of pocket because if I can afford medicine, I shouldn't have medi-cal insurance. She said it was her moral obligation to report me to medi-cal if I bought my medication there....that she was required to send a form in reporting me and that I could lose my health insurance. I was stunned. My young son needed the medicine. It was time sensitive that he get it and he suffered due to this policy. I was delayed several days by not being able to get it at Costco. I called several other pharmacies and no other pharmacist told me about this form. The whole thing was very strange. I ended up getting it at Walmart where it was a few dollars more, but I was treated with kindness and compassion. I called the clinic that prescribed the medication to ask about the form and he said not to worry about it. It was much ado about nothing, but I certainly felt judged.
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December 2022 by Linda H.
Bought food at this location last night and it turns out my salad is already expired before I can eat it. I guess I need to be more careful shopping.
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December 2022 by AlexRamirez R.
To think we spend $1300 in groceries alone, not to mention other purchases. Today, December 3rd 2022 was the worse. They usually ask if I need boxes, today I had to ask for them. When I asked for the boxes, the cashier (Christina) started arguing with me. Last I checked, employees aren't supposed to engage and/or argue with customers. In addition, when I asked for the manager, I made the mistake of asking for manager and/or assistant, the assistant manager didn't want to talk to me or didn't bother getting up from his seat to listen to my complaint. Maybe the chair was too comfortable or he's too good to talk to customers. At any rate, he sent someone else to talk to me. So disappointed in todays visit.
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November 2022 by Ramy H.
This location has a sort of funky layout compared to most newer Costco's. One of the odd things is that the gas station is located across the road from the actual store. The store itself feels smaller than other Costco's in the Bay Area. Because of this, you do not find certain items in as much of a variety, such as furniture or outdoor "toys" like kayaks, beach chairs, etc... which is sort of odd if you think about it because this location is less than a mile from the beach. During the colder season, you'll find a small selection of holiday decorations, and gift baskets, but - again - options are more limited than other stores. For your staple items like eggs, meats, baked goods, this location consistently has those items in stock, but the eggs and dairy are located inside of a walk-in cooler, hidden in the back of the store. Tip: See photo for reference!
