-
January 2024 by VonPreußen V.
Ashley furniture is some of the cheapest quality furniture I have seen sold in a furniture store. The quality of this brand reminds me of furniture you would find at a flea market. Furniture seems to be a lower quality and it definitely won't last. Customer service was very friendly but I just wouldn't recommend this brand. I will look into for European made furniture which I know will be a better quality. My furniture from Germany is still looking great and it is very old. Two stars for the customer service.
-
January 2024 by Omar G.
For the price I paid these couches really suck. They're already starting to creek. I got them like a week before Christmas and even my daughters are sitting down on them and the creek and they weight 100 lbs total.
-
November 2023 by Cattie Fujisaki
I can’t say enough about the wonderful customer service at Ashley in sand city. My mother was having emergency health issues and they were amazing. They helped me get the recliner and mattress she needed, with next day delivery. And gave us huge discounts. Big shout outs to Manager Brad Druhot and Salesperson Derek Dugos. Thank you for caring and helping our family.
-
September 2023 by alex s.
What a great Experience. I met Brad the manager, he was really helpful. And he was very accommodating to my 3.5 year old son who has a lot of energy.We came back the next day and Nicole was also super helpful. We picked a really comfortable sectional couch.Greg the owner happened to help out and was just incredibly kind as the owner and made sure we were happy. We got a great price and they we able to deliver very quickly.The delivery guys were extremely professional, and set up the sectional very quickly in our living room!The did a great job of protecting the doorways with moving materials so the couch did not scratch anything on the way in!Thank you!!!
-
September 2023 by Alysia M.
On Sunday, September 10, 2023 I took my old daughter to look for a new couch. She has been in a wheel recovering and we read the facility was wheelchair accessible. We were in the store for over 30 minutes struggling around each corner and blocked pathway. I had to move chairs and stools so my daughter could pass through. The chairs were blocking the pathway where people had to walk sideways to maneuver. As I'm sure you can imagine the wheelchair was unable to get through causing us to take detours. We were unable to look at what we came to look at. The sections that did allow her to squeeze through had different patches of carpet texture making the wheelchair tires get stuck. We could not look at the furniture and therefore had to leave the same way we came in because there was no other route to take where her wheelchair could fit through. Store reps offered to help with the couch selection and while they followed us through every corner (even though we said no to their sales assistance) they did nothing to offer assistance for accessibility.
-
September 2023 by Henna Mun
My family and I visited Ashley furniture during their grand opening. Decorating my daughters first room was an exciting project but was disappointed that delivery wouldn’t happen in less than a month. We decided to go elsewhere…. Small local place that delivered the same day. That was over a year ago. Today I decided to give Ashley another try. I needed a new mattress and box spring. Again…. I was told delivery wouldn’t happen in less than a month. The store was empty and the employees looked bored. I was able to purchase what I needed elsewhere with same day delivery. Get with the times Ashley. Consumers want their product fast. Cheap furniture should be of abundance in a warehouse nearby.
-
July 2023 by David Pozzi
Had superior service here. My sales lady was attentive without hovering. The manager got me a bit more $ off my recliner which was already on sale! Good selection in a new building
-
June 2023 by Chelsea Villarreal
Worst store. The sales floor associates have to text the owner Greg for pricing and it is always higher than online. Even after being approved for credit, the owner wanted me to pay cash as opposed to credit because he is losing money. Very unprofessional. Lost a $15k sale. I will go elsewhere.
-
February 2023 by Patricia
I visited the Ashley HomeStore in Sand City California on January 19, 2023. I received a friendly welcome from Reina when I entered the store. She asked me if she could help me with anything. I told her it was the first time I was visiting the store and I wanted to browse through the store. She responded “let me know if you have any questions.” I responded “I will.” I took my time walking through the store looking at all the beautiful furnishings and decorations. I noticed a painting that I thought my daughter would enjoy in her home. I wanted to purchase it for her upcoming birthday. I sent a text to my son-in-law asking him to measure the area where it would be displayed. He sent me the dimensions and I was very pleased that the painting would fit in the space. Reina helped me when I purchased the painting and three Guardsman furniture products. My daughter loves the painting it’s a beautiful feature in her home. Thank you, Reina, for your friendliness and professionalism. You didn’t approach me as I walked through the door and waited patiently for me to approach you with questions. I enjoyed my experience looking through the store and will return in the future.
-
February 2023 by Vanessa C.
I was in the market for a new couch for my parents. John was AMAZING throughout this whole process. Measured multiple times but the couch we picked did not work out. On delivery day, it did not fit in the right angle doorway that sat before the living room. The 3 stars are for John's amazing service but the -2 is for Ashley's Furniture policies. Red Flag, I only wanna do business with places who don't have a restocking fee if the delivery isn't completed. Make sure what you order is the right fit for you and your home and give yourself leeway. THERE IS A 30% RESTOCKING FEE you sign your money away to when you accept the delivery purchase and delivery isn't free. I ordered a couch from Costco the week before and it didn't fit through the doorway but the servicemen did EVERYTHING they could to try to fit it and even took out the door. The couch we ordered was the exact measurements and way smaller than the Costco couch. Ashley's delivery people don't take doors out because it's a liability and they use a third party company to help with deliveries. Went in today to try to order a modular couch or something else that would fit but Ashley's stock is pretty poor at this time. Anywayys John was the saving grace. He did everything he could to help us find something but the cards weren't aligned in our case.
-
January 2023 by Lisa Erling
We stopped by the store for a second visit to look for mattresses and purchase a sectional couch for a small space. We were helped originally by Reina and on our second visit we worked with Brad, the store manager. Both were very helpful and knowledgeable. We couldn’t have asked for a better experience!!
-
October 2022 by Tonya “Signature Day Spa” Montgomery
Extremely disappointed in the store. I came in and ordered furniture that needed to be delivered for a grand opening. Not only was the furniture not delivered, I was told that “I was never told that” Unbelievable! The order was strictly because I needed it for a grand opening. Still no phone call for a delivery date and we are already opened with no furniture. Terrible service, don’t believe them when they tell you they can get furniture to you by a certain date. Basically 100% lied to so they could get the sale.
-
October 2022 by Josue cervantes
This place was amazing. They did everything I hoped for. They got me a great deal and delivered exactly on time. I highly recommend this store.
-
October 2022 by diane DA
Soooo good!! … went in just looking for a possible new mattress and was treated to an excellent tour and education! It was far above my expectations of what bed shopping could be. Found the bed of our dreams zzzzzzzz ❤️
-
October 2022 by Tony Humiston
Ordered furniture and it never came. Call to find out what in the world is going on and again no communication. Worst furniture store on the peninsula. Stay clear of this place.
