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July 2024 by yer vang
Phoenix was super helpful and answer all our questions and was professional. Wasn’t pushy and was patient. Would buy from him again
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June 2024 by Joshua Harvey
My wife and I just got our first house, and we wanted to furnish it nicely without spending too much. We happened upon a sale here, and we got me great pieces for very fair prices. We got a couple display models for less than half price and we're very excited to have them delivered. The man who worked with us, Zach, was very helpful, very knowledgeable, showed us lots of items and helped us narrow down the one we wanted without being pushy or demanding. Genuinely just very helpful and pointed us right where we needed to be. He's also great at stepping away at the right moment to let us talk while he goes and checks on prices and things, coming back with the needed information at the perfect time. It felt like he was always there but never intruding, exactly like a sales rep should be. The lady who helped us with financing, Stephanie, was very friendly and knew what she was doing, and she made getting the financing almost as easy as checking out at the grocery store. I'd come back here in a heartbeat and recommend it to anyone.
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June 2024 by Paul Hughes
Sales associate took the time to listen to what we were looking for and showed us several different options. It was a great experience. If your looking to replace some furniture, I recommend a stop at Ashley in Sand City.
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May 2024 by grace stephens
The manager Brad and sales rep Zack went above and beyond this weekend for my mother. Mom wanted a couch as soon as possible and was honestly one of those customers that are harder to please. They were able to find her a nice couch that was ready the next day for us to do a pickup, These two gentlemen personally loaded this couch for us into the uhaul, making sure it was loading securely and easy for us to unloaded. As a former retail assistant manager myself, I was extremely impressed with this level of service.Zack had also helped me a little over a month ago select a sofa for my own house, we met with Zack on two occasions to play with styles and color options due to having an living room with a hard layout to style. His attention to our needs and time he spent with us is why we came back this weekend for my mothers sofa.
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April 2024 by Tim Bavlsik
Very helpful customer service.
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April 2024 by M M
We called to check the closing time and was told 7PM, we arrived at 6:50 and the doors were closed. We waited a minute and found out store staff leaving from a side door.
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March 2024 by Ru’aa Halabi
I recently had the pleasure of visiting Ashley Furniture in Sand City, and I must say, it was an exceptional experience from start to finish. The manager, Brad, along with Stephanie, went above and beyond to assist me in replacing a couch that had an issue.Their professionalism and dedication to customer service truly stood out. Brad and Stephanie's attention to detail and willingness to ensure customer satisfaction were remarkable. Not only did they promptly address the issue with the couch, but they also provided excellent guidance throughout the process, making the replacement seamless and stress-free.The entire team at Ashley Furniture in Sand City exemplifies excellence in customer service. Their extensive knowledge of their products, coupled with their friendly demeanor, made my shopping experience enjoyable and rewarding. I cannot thank Brad and Stephanie enough for their outstanding assistance.I highly recommend Ashley Furniture in Sand City to anyone in search of quality furniture and exceptional customer service. Thank you to Brad, Stephanie, and the entire team for their commitment to excellence. They have undoubtedly earned my loyalty as a customer.
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March 2024 by Catalina Hernandez
Our experience with Ashley's workers was exceptional. The workers demonstrated genuine kindness, and their willingness to work with us resulted in fantastic treatment. We are more than satisfied and enthusiastically recommend Ashley's to all of our family members. It's the place to go for furniture with good quality, remarkable service, and unbeatable prices!
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March 2024 by Estevan R.
The staff here at Sand City’s Ashley’s furniture store were great to work with. We really felt welcomed. Their team was not only nice but also remarkably considerate, going above and beyond to collaborate with us and offer a fantastic price. We wholeheartedly recommend Ashley's to all our friends and family – a top-notch choice for quality service and great deals!
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March 2024 by Leilanie Wyman
Went looking for a couch and found it. What’s funny is that they wouldn’t let us take it. The manager said he had a big sale coming up and wouldn’t let us purchase it. We did not ask for a loan, discount or delivery. It was rude and disappointing. I feel kind of bad the girl. I hope she doesn’t work of commission because she lost a sale.
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January 2024 by VonPreußen V.
Ashley furniture is some of the cheapest quality furniture I have seen sold in a furniture store. The quality of this brand reminds me of furniture you would find at a flea market. Furniture seems to be a lower quality and it definitely won't last. Customer service was very friendly but I just wouldn't recommend this brand. I will look into for European made furniture which I know will be a better quality. My furniture from Germany is still looking great and it is very old. Two stars for the customer service.
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January 2024 by Omar G.
For the price I paid these couches really suck. They're already starting to creek. I got them like a week before Christmas and even my daughters are sitting down on them and the creek and they weight 100 lbs total.
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November 2023 by Joel
Make sure you watch their online ads and they also have a flyer. They deliver for a little bit and excellent service
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November 2023 by Mo G.
Good service and nice store.
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November 2023 by Cattie Fujisaki
I can’t say enough about the wonderful customer service at Ashley in sand city. My mother was having emergency health issues and they were amazing. They helped me get the recliner and mattress she needed, with next day delivery. And gave us huge discounts. Big shout outs to Manager Brad Druhot and Salesperson Derek Dugos. Thank you for caring and helping our family.
