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February 2024 by Fabian Martinez
The Coolest Store I've Ever Been To, An Administration Of The Vrg. 3 Times I Had to Go From Tijuana There and My Tennis Shoes Never Arrived, The 4th Surprise Going They Didn't Arrive at the Measurement I Ordered, They Only Said Apologies Because Vrgs I Want to Apologize Money They Should Give for the Gasoline and Lost Time, I Canceled My Tennis Order +500 Dollars and Surprise They Give Me a Check That I Couldn't Even Change At That Moment They Have to Mark Me, The Ugliest Store Ever and Being the United States, Don't Go Save Your Time and Better Buy in Places Already With Their Products Hand and Don't Order Anything Because They Are Good at Collecting If You Don't Pay They Don't Make Orders.
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February 2024 by javier fontes
Terrible serviceVery bad attention from the employees.While at the San Ysidro branch I ordered some tennis shoes which they did not have in my size but they would order them from another branch and they would arrive at my house in a maximum of 7 days, I paid and waited for them for more than a month, I went to the branch and They couldn't resolve anything that I had to call customer service where they told me that the tennis shoes were already sold (they never notified me).They would send a check with the refund, after 45 days of the purchase my check arrived, I went to the store with the check to buy other sneakers with that money but they do not accept the check and they reluctantly told me to change it at a store change that they would charge me a small commission.
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February 2024 by David Padilla
None special, all market prices
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January 2024 by S Ramos
I seriously HATE this location. It is the worst ever. Their customer service sucks. You can stand there holding a shoe and make eye contact with 10 employees and no one asks to assist you. They also don't allow you to even TRY ON the display shoes! Never again.
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December 2023 by Romei Rodriguez
The store has good products, however its administration is disastrous, I ordered some tennis shoes on its official website and the first time that they were supposed to arrive I received some work boots, I made the claim and they told me that it was a mistake and that they would send me The tennis shoes again (NIKE blazer) today, November 27, they arrived and they did not respect the size I ordered (N. 28), they arrived in number 29, honestly I will not order anything from their website again and probably from their physical store, it is a pain It's hard to deal with this type of situation since I don't have enough time to make complaints about their poor sales management. If you are planning to order a product from their page, take my experience into account so that bad times are avoided.
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September 2023 by Godzuki26
Great selection of shoes but they are definitely more sport based. Not really orthopedic friendly
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September 2023 by Ricardo Arriaga
They got good selection right now
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May 2023 by Erika Avila
Horrible service, their polices are not in view of the client, they do not sell you more than a pair
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March 2023 by César Arellanes
bad attitude, the girl in charge is super rude, it took 30 min to give me a pair of shoes that I ordered online
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March 2023 by Sa Ler
The worst customer service I ever experienced.
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December 2022 by Izzie
Horrible company!! Don’t shop from this store, or any other Finish Line, but especially DO NOT SHOP online, and pick up at store.I thought I had snagged a pair of Air Force ones as a Christmas gift to pick up at this location same day.I get an email saying shoes are ready for pickup.30 minutes later another email saying transaction had to be cancelled.Best part of that was they placed a hold on my money. So I had no way to buy or order another pair of shoes for Christmas.I was on the phone on hold for hours, I spoke with someone named Aubrey, she said I would get my money back anywhere from 24hrs-72hrs since it wasn’t an actual “refund”, but a cancelled order. She said I would get my money back at the latest Monday . It is now Monday and I have no received my money back .I’m on hold with customer service, let’s see how long it takes me to talk to someone this time.
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December 2022 by Veronica Quinones
I did not like that they do not have sales.and the young ladies do not pay attention to what the customer is asking. Repeatedly had to answer the same question.
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July 2022 by Alex Gutierrez
A good resource for tennis shoes
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June 2022 by marjorie angelo
The workers were nice and has a great attitude
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December 2021 by Diablito NorCal
Good shoes. In a good price.
