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May 2024 by Pravin Balasubramaniam
Better visit the store than waiting on hold in the phone
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April 2024 by Nick Anderson
Went in to cancel services, they told me they did so but did not. Also they have a couple of people in there working scams. Told me I couldn't use my card they wanted cash to do a favor. Don't go here!
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April 2024 by Jennifer Burke
Great, quick, and friendly customer service by Zubair today.
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March 2024 by Mohammed Ameen
Great guys at the store yes the wait is long but they try to get me as situated as possible especially Matt and zubair both good young men
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March 2024 by Prema Sanmugam
Terrible service. No one wanted to help me and they were clueless. The person who helped me told me to come back before 12:30pm as he has to leave for lunch at 12:30pm on the dot. When I showed up at 12:15pm he already left for lunch. There were two guys sat there and told me he left for lunch. They never asked how they can help. I am letting know everyone if they ever wanted to switch to Xfinity Mobile please do not. The agents over phone the will convince you to switch but please do not. I did not have service for two days after I switched to Xfinity and hence visited the Xfinity store to take care to of the issue. I have switched my service back to my old carrier. Also note it takes two days for Xfinity Mobile to transfer your service when you switch to another carrier.
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February 2024 by Marc Carlson
Literally the worst customer service. It is all young guys that aren’t concerned about the customer. I showed up 30 minutes before the store closed to drop off some Xfinity equipment. All employees were busy, but I asked an employee about dropping off the equipment and he told me he would help me after his current customer. So I waited 20 minutes, and after he finished with his current customer he went into the back room, grabbed his stuff, and left. I’m frustrated, hope this entire branch goes out of business.
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January 2024 by Abhijeet Rastogi
Dardan is great, he helped us out in getting a physical for my esim very promptly, he's the best.
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January 2024 by Camie L.
I will ALWAYS come to this location! I had the privilege of working with ANTHONY and DREW they were amazing, patient and informative. They helped me resolve several issues while maintaining a pleasant and personable demeanor. Please come here for any of your xfinity needs!
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December 2023 by Ann H.
The salespeople are fraudsters. I bought a Wifi system and am now receiving bills for Xfinity mobile service. Additionally, I was promised a free router if I needed it. When I returned to the store, I was told that the promotion was no longer valid, but I could purchase one for $100 cash only (a $20 discount). I've had to cancel my credit card, so they no longer have access to it. Do not go to this store!
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December 2023 by Rueben M.
Came 20 minutes before closing and they already locked the doors. Unprofessional. Go to a different store if you can.
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December 2023 by Jeff E.
I was sold a Black Friday $500 discount on a iPhone 15 Pro but undisclosed to me they added a second line. I've been back to this San Ramon location four times to get the discount and to remove the second line which I never authorized! Still no resolution so went to the Dublin Xfinity location and was advised that the San Ramon location is a franchise, their salespersons are not Xfinity employees and work on commission. The Dublin staff was most helpful and are working on a resolution and said they have received numerous complaints about the San Ramon location! Stay away from the San Ramon store! Please stay away and go to the authorized Xfinity company stores in Dublin or Concord and stay away from the San Ramon store, terrible customer service!
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December 2023 by Oscar G.
Scamity would be better than xfinity. DO NOT DO ANY BUSINESS AT THIS store location. It's a franchise, not a company store. They promote deals that are actually not authorized by Comcast. After visiting a company branch in Dublin or Concord, they corroborate about numerous people complaining about the San Ramon franchise location.
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December 2023 by Tiffany Rose
Zubair is the best! I was sitting with him for a while transferring the phone. He was professional and pleasant. I didn’t have to wait long. Nice kid! Well… he’s about 21 but to me he is a kid. Awesome customer service overall at this San Ramon store. Especially Zubair. Sergio helped me daughter and he was awesome too.
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December 2023 by Justin Collins
I made an appointment to pick up a self install kit if already signed up and paid for. When I got there they told me to sit and wait, I told them I had an appointment but that didn't seem to matter. This seems pretty typical of these storeyjere were 4 people in the back of the store, I don't know what they're doing. They couldn't even give me an estimate of when I'd get help.
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December 2023 by Victor Pinho
Yikes! This store’s management is a mess. They don’t assist customers if it’s too close to closing time, regardless of their posted closing times. Staff is rude and not responsive. My experiences with this store are always lackluster.
