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October 2024 by Ava Dou
All the staff members were professional and nice except for the short hair black lady. I was trying to spend the remaining balance of a gift card today. The black lady raised her voice (so everyone can hear her) to show me “all the cheap stuff in the store”, pointing at some shabby stacked pans in the corner. “I don’t know if you use olive oil” as if it’s some luxury I can’t afford. She kept cutting me off when I tried to tell her what I might need. It’s 2024. Hire someone who isn’t a racist moron.
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July 2024 by L M
So disappointed. Very unprofessional and no decency at all to even accept their mistake or apologize. Instead started dictating me what excuses I use for the MISTAKE THEY DID.
Went to return a gift. First the lady couldn’t figure out how to process the return. Gave me a mangled torn receipt as a proof of return. And then she sent the proof of return to the person who originally gifted me the item. How very stupid of you?
Instead of apologizing for her mistake she kept telling me to use the excuses to tell my friend of why I returned the item. Like seriously?
It shouldn’t have happened in the first place. If you don’t know how to do your job and be decent with your customers then please give the job to someone who knows how to behave.
Williams Sonoma hired people without any training I guess. Such a shame!!
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June 2024 by Meeran Saxena
Very small store and less than one star service. We spent over $1000 at the store and asked to wrap around a piece of paper around one item. She asked for $8/ extra. Nothing extraordinary stuff in the store. I don’t remember the name of the sales rep. Extremely aggressive to take the money. Her answer is no for everything. Feel like returning everything and buying online somewhere else.
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April 2024 by elena h
Love this store and people who work there. Tiberius waits for his friend to come give him a treat. He loves her!! Every time we shop in there, they welcome our pups also.
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November 2023 by Rachel E.
The stores are immaculate - I love getting new inspiration for unique gifts, cooking meals, and fun decor. One of my favorite parts is that you can almost always get free delivery if you're a member of their rewards program, too. Can't wait to visit again for the winter holiday season!
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April 2023 by Kamelia G.
We had a wonderful experience today shopping for an espresso coffee machine. Kudos to Laura for helping us navigate through different options. She is very professional and knowledgeable. We were thrilled with the outstanding service, and care here. Thank you!
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February 2023 by Amy S.
William Sonoma, you really need to start paying attention to consistent issues with your locations. The staff here is atrociously rude. We saw three staff members as we browsed; one followed us while the other two gave us dirty looks. I get theft is becoming a bigger issue these days, but at least ask if I need help while you're following me and/or giving me dirty looks. I talked my husband out of buying a coffee maker because I didn't want one of those wretched women getting any sort of commission or props for a sale.
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February 2023 by Lorrie L.
We were quite disappointed with the customer service we received at this location. We ended up contacting corporate to get a resolution. We've shopped here since it first opened but probably won't be in the future.
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January 2023 by Greg Roderick
This store is not as big as other Williams-Sonoma stores, but they carry most of the items you're familiar with. The mall it's in can get busy with people and lots of cars so have patience when going there.
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January 2023 by Randy B.
It's a battle. Williams Sonoma vs Sur La Table. Very similar, and pricey. Williams Sonoma offers cooking classes, and sometimes, serves appetizers. Sur La Table, has a better name but no food. So, the victory goes to WS! They have everything I've ever needed or wanted, and then some. If cost is no matter, they have the most beautiful pots & pans, linens, knife sets, coffeemakers, juices, blenders, etc. I'm cost-conscious which is not the Williams Sonoma "thang". After all, I try to buy my spatulas, pans, and misc/odd items from TJ Maxx, Ross, or Marshalls. When they don't have it, I truck on over to WS. This is a great place to get gifts for someone, very classy indeed. Location specific: San Ramon, CA (in the City Center of Bishop Ranch) ================================ This is a smaller store, but has plenty of selection in the various categories...you can do some damage. The service is very helpful.
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December 2022 by Chad H.
Went here and got all new cookware during the covid "Wuhan crisis" as it was coming to an end. I take a drink with me where ever I go (it's important to know). So while browsing the store before our dinner reservation the wife and I are by ourselves on one side on the store, while talking to her I took down my face diaper and started to have several sips of my monster, OMG the lady almost died and became a mask Karen. Well, Karen fcked around and found out I'm not the one real quick. We left dinner, and my wife begged me to go back. Well, "Karen" had gone home for the day, and the manager helped us out (while I wasn't wearing a mask and didn't say a word) because of the manager we will return and it's the only reason this isn't negative 1 star. I will never forget how people treated others, including myself, over the stupid mask policies.
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December 2022 by Allie P.
I always enjoy walking into WS stores - usually there just to see what products they have in store vs. online and to check out things I've seen online in person as I do most of my shopping online from here in the past - especially during the height of the pandemic. I began liking this company when I was in middle school or high school and remember I had tried to apply for a job at the one in the Stoneridge Mall, but probably looked too young in h/s. Whenever I'm at Bishop Ranch City Center, I'm almost drawn into walking in here just for fun. There was a time when I went in with the intention to buy something (the Toddy filter papers), but they did not have it available - only online which was a bummer because I "needed" it that day, lol to continue to brew my New Orleans w/ Oat Milk coffee drinks I had been making myself at home. I enjoy browsing the appliances the most. Even though I have my own Breville Barista machine, I still like looking at the ones I don't own, lol. This is a good place to buy gifts for friends, family, or for yourself if you're in need of something. I almost bought a tin of coffee bark or toffee bark on my last visit, but I withheld... instead I grabbed a few Christmas gifts for my sister and my mom (though I would have shared the bark with everyone, I wasn't sure how the quality would be *I'm sure they're delish*). Cute Smeg hot water kettle, Salt & Spice Keepers, Kitchen Tools, Baking Supplies, Dinneware, Pizza Ovens, nice place to browse indeed. Its sometimes difficult to know who is the employee vs. customer here when there are more people around. Usually I browse around on my own unless I have a dire question - I usually try to track someone down. When I was standing near the register, there was a lady who noticed me waiting (wasn't sure where the line began) and did open up a second register to ring me out which I appreciated. I wasn't greeted on my most recent visit this past week, but I think I might have been when the store was empty... I can't remember.
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December 2022 by Greg
Return Policy at Williams Sonoma is difficult. Better have your original receipt in hand or good luck with an exchange or return, even for a branded product with obvious defects. For this reason, we have stopped shopping at all the Williams-Sonoma stores and affiliates. Too bad, since they have nice selection of well curated kitchen and cooking items. But are now off my list.
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December 2022 by Santosh Jayabalan
Great place for kitchen supplies
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November 2022 by John Baptist (P.Eng.)
The furniture is very classy
