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February 2024 by Darlene B.
Absolutely no customer service at this location. I work with a Wealth Advisor there and wasn't even able to get an appointment for Notary services. Moving my money to B of A who allows you to schedule this free service online instead of waiting for someone to answer and provide account information over the phone, which I won't do! Don't bank with firms that don't respect you!
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January 2024 by Naomi E.
Great bank if you can find someone to help you. Lines are always long with one teller working. There are 8 people in front of me, one teller and the Danville branch is closed on Saturdays. Need to improve customer and hire more tellers!
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August 2023 by Boaling L.
It was the worst ever experience, open a checking account took 2 hours plus 1 hour waiting before that. The bank Charles literally only opened one checking account in one whole morning.
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March 2023 by David P.
5 bankers plus 1 in the back hanging out at their desks, with 1 person at the teller and a 6 person line to the door. This is why I don't bank here. Ironic how it says they have 1 powerful business rule: courtesy. Ha ha
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March 2023 by T C.
The branch manager Mayra Carrillo makes her own rules beyond the Bank's SOP to make it extremely difficult for customers to do business with her branch on Crew Canyon Road, San Ramon.My wife was going to move $250,000 cash from Schwab which gives low interest rate, to an advertised WF premier checking account. We followed the online instruction and got a 6 digit code, then followed the exact instruction to bring the code and drove to the San Ramon branch to open the account. Carrillo questioned my wife of where is the email letter WF sent to my wife and she needs to see it. I showed her the exact instruction by Wells Fargo which did not say the customer needs to bring the letter, but only need the 6 digit code. She insisted it is her responsibility to guard the bank ( guard from what? A new customer wanting to deposit her pile of money to rip off WF bank?) and follow the rules ( the rule created by her but not by WF !). After a long discussion, she just would not let us sit down with the Premium Checking Banker who was two desks away, my wife felt sick from all the nonsense she gave us, as apparently this lady could not read nor knew anything about WF's Premium Checking Account sign up policy. I asked to see the Branch Manager and she proudly announced that I am talking to the manager, so we knew we were running into a dead end, and we left. I called a different WF Branch at near by Blackhawk, and they happily set up an appointment for us the next day. I specifically asked if we need to bring the letter from WF, he said no, only the issued 6 digit code and ID. So, what the heck and why we were put thru the grill and insult by WF's San Ramon branch manager? She is either totally incompetent or discriminatory against people of different skin and race. If she is the branch manager, I could not imagine what is the attitude of the workers in that branch. My wife refused to walk into that WF bank again and this money may go with Chase or Citi.Warren Buffett May be right to dump all his WF holdings, go check out; youtu.be/KzFxAY30oWQ
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February 2023 by Camille C.
I am not the type to leave reviews but I would love to leave one for Sally, the Service Manager of this branch. I came in patiently waiting, and as soon as I voice my concerns with a male Teller, she disrupts him & I by saying she doesn't have anyone to help me, I'll have to make an appointment. Are walk-ins impossible for this branch? How complex are these appointments that the Bankers can't help 1, single walk in? It was obvious that Sally just wanted me out of the Teller window as she kept mentioning that I just go to another branch. I then got a Cashier's Check, and since there is a $10 fee, I had asked if it could be waived since Wells Fargo failed and lost the checks I had ordered that lead to fraudulent use of my checks, so that is why I had to go to a branch to get a check. She interrupted me and said that since it is not Wells Fargo's fault, she is unable to waive the fee. How is it not Wells Fargo's fault that it's lost? Am I the one to blame them when I've never received them? But the banker I spoke with on the phone said I would be able to. This old lady acts like that $10 will go straight into her pockets instead. She has no type of compassion or empathy for customers who is inconvenienced by Wells Fargo. I don't know how she got this far within the company. Been a customer since 2014 and I've never experienced such terrible customer service. Will never go this branch in San Ramon ever again. Go to the one in Bishop Ranch, they're much more friendlier.
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August 2022 by S P.
These two woman at this Wells Fargo location are very unprofessional. I came in to cash my check so I didn't have to wait for the process over the weekend. I was waiting in line for up to 30 minutes due to the lack of tellers. There are enough people walking around some could have helped out. The nice teller gentlemen who was obviously new explained there would be a fee. I normally have no problem with this but asked for it to be waived since I waited so long. He had to ask a Manager. The lady with the blue jacket comes over and says we can't to that. I explained you've done it before meaning Wells Fargo. She says I haven't I said look at the records. She got rude with me and said I'm not a manager I'll get one. Well I thought that's who I was talking to. Then this lady in the tan dress comes over and says the same thing. I explained I don't care about the fee it's the fact I have to wait this long for a simple task. She says I have to call the person that issued the check. Me asking why and now visibly getting upset at the fact she needs to call the person that issued the check I get my boss on the phone explaining this lady isn't going to cash my check. Then the bank lady starts raising her voice at me I never said that don't put words into my mouth. I don't have to do business with you. I said call the business at the number on the check they are waiting for your call. After calling them she issues me my cash. Very unprofessional and had me very upset with the whole visit. I will be contacting corporate on this matter.
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July 2022 by Eric F.
Been a customer of Wells Fargo bank for more than 30 years. Last week I noticed a long line with two tellers at 11 o'clock in the morning. I waited 15 to 20 minutes to get to one of the two tellers after twice being asked while waiting in line by bank employees if I wanted to use an outside ATM to conduct my transaction. I was told it was the policy of Wells Fargo to only employee two tellers as of January 1, 2022 to encourage people to use ATMs. It is my opinion that Wells Fargo is attempting to save money by not hiring appropriate tellers and moving their customers to use outside ATMs. Wells Fargo is sacrificing public safety in an effort to save money on tellers inside the bank. As a former police detective retired I can tell you that robberies are much more likely to occur at an outside ATM as opposed to inside the bank!!!!!! Eric F.
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May 2022 by Tom D.
Basically, I have had enough of the extremely poor service at the SR branch located on Crow Canyon. long lines, not enough tellers, now requiring appts for customers requiring banking assistance. ATM malfunctioning and keeping your bankcard. upon inquiry to Service Mgr I receive slow responses, many excuses but no answers! there are numerous problems and malfunctions. Management is evasive and in hiding! This is a dysfunctional branch so think twice before trusting them with your $$!
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May 2022 by Waid M.
Nice staff but never enough tellers I count 7 people waiting for one teller 2nd time in a row , but 5 chiefs sitting in cubicles
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May 2021 by Kamran A.
My mother had lots of problems, she went to this branch, Kaveh Amin helped her all the way, and made sure she is taking care of. Thank you Kaveh, Wells fargo is great because of people like you.
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January 2021 by JJ C.
Came to this branch to get cash in $10 & $5 new money. Since they don't have any, I ask if they can call other branches, but she's not willing to call nor willing to provide their phone number...guess I have to find another bank!!!!!!!!
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December 2020 by Maggie D.
I absolutely don't recommend using this location. I recently visited this location as it's one of the only ones open now. It literally took an hour to deposit a paycheck. The line wasn't long at all, maybe 4 people ahead of me but it took FOREVER!! I simply don't understand what takes so long for the tellers to do. At least make accommodations to help your customers who have been waiting an unreasonable amount of time. It's Covid, we shouldn't have to wait inside a bank full of people cause one slow poke in front. It felt like there was no management or brains honestly.
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November 2020 by Bryan R.
Wow... Was on a 5 Star roll with the local businesses up until these last few weeks. Had an "interesting" experience @ the Wells Fargo Branch @ 3111 Crow Canyon Place... As Calhoun Tubbs would say; "Wrote a song about it, like to hear it, here it goes..." Walked into the branch early AM Monday with a Wells Fargo issued personal check to cash (something I've done many times in the past, to ensure funds are withdrawn immediately/no holds, processing delays), etc... Teller asked if I was a member (which I'm not), as I handed over the WF issued check... Teller looked at me, looked at the check, then excused himself from the window to discuss more in detail with I'm guessing a manager or lead in the back... He returned a few minutes later stating that they will be unable to give me cash for the check, but would be able to issue a cashiers check. Ok, that's actually not bad at all. I won't have to walk out with a bag of $ resembling the Keystone Kapers Atari game from 80's. SOLD, I said.. Teller then immediately responded with, "Buuut we won't be able to issue a cashiers check until DECEMBER 11th," which was damn near 2 weeks away! I told him I've NEVER run into issues cashing a bank issued check at the same branch & why would I wait 2 weeks for a cashiers check to print when depositing/clearing in my own bank would be quicker. Even if they were printing on an old daisy wheel or dot matrix, you'd assume this should only take a few minutes... Maybe they ran into the infamous, "PC Load Letter" error? His response? "Due to Federal regulations, I'm unable to provide any additional information..." I literally walked over to Chase (within the same plaza), handed over the check inquiring on ETA's for it to cash/concerns for any holds, etc... Their response? "Why don't you just take it over to Wells Fargo & cash it there?" When I told them they refused to cash out the check + tacked on an extra 2 weeks for a cashiers check, they politely responded with, "Obviously the teller is not familiar with the process & you should've asked to speak with a manager." "WE cash bank issued checks all the time." Rather than go back to the WF branch, I opted to deposit @ Chase (once confirming there was no hold on the check), then called WF Customer Support to confirm their "No Account, No Cash + 2 Week waiting period for cashiers checks." The CSR (super friendly/helpful), called multiple local branches, NONE of which were familiar with a "No Cash, 2 Week cashiers check waiting period policy" for non-WF members. She then called the branch in question who gave an excuse about having a "busy holiday weekend," but could not provide details regarding why they could not immediately issue a cashiers check (or at least advise I visit another local branch vs going to my own bank). As a result of this fiasco, I'm now sitting here crossing my fingers & twiddling my thumbs hoping for this damned check (which wasn't a Birthday gift from Grandma if you know what I mean) to clear... uggh... Sounds a bit... "discriminating" if you ask me...
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November 2020 by Amber H.
Went here for the first time on a Saturday between 10:30-11am (they closed at noon). I was surprised with how busy the branch was; however, it makes sense as some local branches have closed during COVID. The branch has placed stickers on the floor encouraging patrons to maintain their distance. You're immediately greeted with a sign reminding you masks are required, in addition to a free-standing sanitation dispensing machine. Plexiglass also separates you from any tellers, even if you need additional service which could require you to sit at a desk for additional assistance. We were immediately greeted by the branch manager, who seemed to be roaming the floor talking to clients in line, directing newcomers where to stand, and assisting tellers behind the counter, when needed. I didn't catch her name, but she was great at multitasking and bringing a little energy to the store. Service took a tad bit longer; however, it shouldn't be a surprise again based on the limited amount of open branches. Not sure why this branch has received low ratings, but my experience this day was above average, especially during this time. I definitely felt comfortable and would come back again for service.
