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March 2024 by Frank Shi
My experience with this location was not good so far in general. Had very bad experience with one staff in particular. I asked if she can help to bring more small size box to the front as the supply is out. She just pointed to the end of a very long line. When I tried to explained to her that I just need a small box. She was irritated and raised her voice, pointed to the end of the line again without any explanations. Just a terrible experience.
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February 2024 by Albert Jin (VOLTRONDEFENDER4440)
Great delivery service I lucky have a lockbox for my mail so if it gets delivered it’s secured in the mailbox
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February 2024 by Amritpal Bhagat
The USPS in San Ramon, California, demonstrates admirable efficiency in mail pickup services. Their promptness reflects a commitment to duty. Additionally, the opportunity for employment at this location presents a chance for individuals to contribute to the community. Moreover, ample parking facilitates ease of access for patrons, fostering convenience and accessibility.
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February 2024 by Kate Grossman
Unhelpful and actively rude staff
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February 2024 by Persia Masoudi
Extremely rude and unprofessional for no reason. I had a visit today early morning to grab my mail and the person who I talked to which is named Anne was extremely aggressive and rude, behaving unprofessionally in front of other customers. I noticed her tone of voice was rude with others who were waiting in line as well. Im gonna report her and this location to corporate since this behavior has been a pattern for a while and I have had the same experience every single time I visit this office
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February 2024 by Mark K
Regular mail is not delivered consistently, some days not delived at all. Like the last 2 days. No way to get through by phone - the computerized system does not allow to make or does not recognize selections. And there is no way to get in touch with live person.
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January 2024 by Eli Waygood (Eli)
Extremely efficient and friendly people
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December 2023 by Jack Reich
Just wanted to say that my former letter carrier Michael Mangkuorahardjo provided outstanding service during the time he delivered mail at my residence at 6850 Fir Court.I received the mailIn a timely manner every day during the morning. He was very professional, knowledgable, helpful and friendly.I hope his supervisor is made aware of this review, and gives Michael a great performance review for a job well done.It would be great if all letter carriers performed in the same manner.
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December 2023 by Jennifer L.
These 5 stars are to Margret B. She called us to confirm the address because she noticed it might be misspelled. Thanks for her diligence. We really appreciate for her proactive approach to ensure we don’t miss a package during the holiday season.
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December 2023 by Yi Chloe Liu (Chloe)
Oh I am kind relaxed when seeing comments from people of other races (I’m Asian) making complaints about not being treated with respect. Because previously I thought it was just me and they might have some issues with Asian customers. I’ve lived in San Ramon for 6 years and loved this city in almost all aspects except for this post office on Alcosta Blvd. I told my husband this post office is like a bug in a model city. To be specific, it’s the experience when visiting the real location. I feel the postmen sending mails in the area are still very nice.
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December 2023 by Umer Mansoor
Very poor experience at this location today when applying for my passport. I arrived at 9:10pm (Passport walk-in hours are from 8:30 to 9:30.) Was asked to knock on a door. Inside the room, the older gentleman had an extremely rude demeanor. He was visibly and verbally upset as if I committed a crime. I'm not sure why I'm even writing this comment because clearly there will be no action but I do want someone to see this message and help the team understand the value of good customer service and being polite.
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October 2023 by JJ ZN
Poor delivery to community the mail man just messed up everything and mixed up all packages in the community mail box what a joke
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June 2023 by Mayra R
Spoke to latrice at this location UNPROFESSIONAL, tries to talk to you like your some type of animal or child then gets mad when you say something back. Your working in customer service please Do better.
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June 2023 by Tomas C
Lousy customer service that's worse than Walmart or McDonalds. Always, an unpleasant odor and always a line no matter the time of day.
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May 2023 by lynne breshears
Rude, incompetent, lazy and extremely unprofessional. Have never been talked to or treated that way after waiting for 30 min to tell me they list my package and when they have time they will try to find it.
