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August 2024 by Natalie Lynch
I had a great experience here today! I always go to this UPS for returns, but I stopped in with 4 boxes of old paper records that I needed to shred. They explained the cost, came to my car to help me bring all the stuff in, placed all the papers in the locked container for me (to be picked up by Iron Mtn) then recycled my boxes. Soooo much easier than going to Staples and I really appreciate the customer service. They made my life so much easier and made the task stress free.
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August 2024 by pj sullivan
They are the best, so helpful, such quick service. JP and Alan are the best!
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August 2024 by Vivek
Friendly and competent team there especially Astika for notary services
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July 2024 by Aaliyah Wilson
The staff at this UPS are all great & very helpful. I have visited frequently enough to notice the consistency of their professionalism & friendliness. This is definitely my go to UPS store for all of my business needs.
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June 2024 by Kumar Dhanagopal
Quick and courteous service
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May 2024 by Megan Woodworth
They charge you $3 to print a UPS label that you’ve already paid for online. (I have not experienced the same with USPS - I recommend going there instead to save your time and money)
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March 2024 by Ramu Arkoz
The most important reason for giving a rating is to provide feedback and evaluation based on specific criteria or experiences. Ratings help others make informed decisions and improve products or services.
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March 2024 by Lisa Ching
Great customer service
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February 2024 by Naim Mousa
The best ups
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January 2024 by phiffany burton
Got hit with a $40 charge for faxing at the UPS on Bollinger—felt pricey. My husband told me about this UPS store and they charged me $23 for the same papers. Prices aside, the service here is fantastic, and the folks are super friendly. Definitely my go-to spot!
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January 2024 by Yuri Hollie
UPS Market Square San Ramon is the “BEST!”. Quality customer service while taking care of all your printing, shipping, notarizing, ect…
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December 2023 by A Z
The supervisor here really knows how to abuse his power. His UPS rules even override what the UPS representative told us. He ganged up with his crew and refused to listen to our reasoning. One of the crew members even dared us to call the police. I have never felt this unsafe at a UPS store. I hope everyone won’t have a dispute with him because he will use his self claimed power and overly restrictive rules to traumatize you. I’d rather travel farther to other UPS stores than feeling unsafe and being treated like a second class citizen.Update:Got a call from a woman claimed herself to be the manager today. The woman called me “not easy to work with” before I even said anything. She asked me to bring a utility bill as a proof of my identity. I tried to explain to her that the ups representative over the phone asked us to bring the utility bill to prove that we were indeed the receiver to pick up the package. But the supervisor at the ups store argued with the representative over the phone saying that “anyone can get a letter like this” and refused to release our packages to us. The store manager again called me not easy to work with and said that her three employees all called me not easy to work with.How easy could you be when you were dared to call the police? How easy could you be when you tried to pick up your package but were treated like a second class citizen? And if you are the store manager, I think I can understand why your employees are so poor at handling disputes. Seems like the whole store is not trying to work with their customers but against their customers when there is a dispute.I’d rather lose my money than picking up my packages from your store. Thank you very much for retraumatizing me. I hope you enjoy your outstanding customer services.Again I hope everyone who steps into the store will never have a dispute with them.Update 2To the person who responded to me: of course your employees will say my review didn’t line up with their experiences. We brought the ID and the utility bill to prove our identity but your supervisor argued with the UPS representative. You claimed that your employees were just following your rules. But what you told me during the phone call (I.e., bring the utility bill) is different than what they said to us (I.e., everyone can get a utility bill like that). If you think my behaviors are unruly, I think your phone call and your response are perfect examples of poor customer services and a lack of ability to handle disputes. It further confirmed why I dont feel safe in your store. Good luck to you too.
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December 2023 by Stewart Pomeroy
the entire staff was extremely efficient, patient, friendly and helpful
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December 2023 by Michael Carrell
Ken at marketplace ups really knew his business and was quick, efficient, and very helpful!!
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October 2023 by Paul Pushkarov
Always nice
