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March 2024 by Kriti
Long pending review which I wanted to post.DJ, you are amazing! Very professional, fast, cheerful, knowledgable, accommodative and above all friendly demeanor.Even after a long day/shift, last 5 minutes before closing also, she is welcoming with a smile. My favorite UPS Store for any postal service, Amazon returns or shipping needs.
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February 2024 by Meenal Aurora
Very helpful and attentive staff. Professional and quick. My go to store from now on for UPS services.
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October 2023 by Maria Mateo
I really like going to this location the place is clean and friendly staff. I want to give a shout out to DJ she's always multi tasking, working hard and deserve a raise. Lol keep up the good work guys!!!
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February 2023 by Jonathan C.
Friendly and helpful staff when I visited on a Saturday to return some Amazon packages. Not sure why there are so many negative reviews.
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December 2022 by Carolen M.
Trying to find this place was a journey. It was super hidden especially coming from the 680 South Alcosta exit and coming from the Dollar Tree side. It's literally tucked in a corner between H&R Block and Peking Delight. There's a super large parking lot so I easily found parking but trying to find it....goodness. I thought I was going crazy.It took less than 2 minutes to go in and out to drop off an Amazon package return. Folks there were quite focused and just did what they needed to do which is fine. I also just wanted to come in and out.I got my receipt and I was off on my merry way. Convenient when I'm in the area to do a drop off also I just lucked out as it was the afternoon and there was only like 2 other people in the store.
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December 2022 by A. Bader
Every time DJ is there for the last two years, things go smoothly and fast. She's calm, knowledgeable and super helpful. Yesterday, I went back for an error on the notary side, she contacted her boss who gave her full authority to correct the error. She went above and beyond in re-notarizing a document, shipping two ways with cardboard envelops all for free. I'd greatly recommend this location any time.
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December 2022 by Vala Rad
UPS is a joke. The partnership they have with USPS is a joke. We set a package and the UPS staff recommended sending USPS. The package is now lost, UPS is not taking responsibly and USPS is saying they never got it from UPS. When I called UPS, they said USPS has been experiencing delays and this is common. THAN WHY WOULD YOU RECOMMEND USPS WHEN WE ASKED BEST ROUTE TO SEND THE PACKAGE!?!?!?! This location is awful and manager was not helpful either. Two failing companies one massive let down. I would highly recommend Fedex over UPS
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July 2022 by Danielle S.
I rent a mailbox from here. They are so friendly and helpful. Conveniently located and lots of handy services. Would highly recommend.
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July 2022 by Charlotte's W.
I really hate to write this. I always support family owned businesses when I can, as I grew up with family owned businesses. I went into your location by Lucky's today for a passport photo. We are in the middle of a very strong variant of COVID with another Omicron surge. I knew I would have to take my mask off (I have been diligent and masks DO work and I have not had Covid nor do I intend to get it) however, your son was not masked. He talks to hundreds of people every day, has already had Covid twice and said "It wasn't fun" and now I'm supposed to be unmasked while he is unmasked in my airspace to take my picture. He was kind enough to offer to put a mask on, but didn't even have one in the store. He then said I could go to your other location (which I am well aware of as a 32 year resident of this community) because you will probably have a mask. I find this abhorrently ridiculous that you serve customers and do not require masks out of respect of not spreading Covid-19 to your customers. Your son was polite but polite doesn't keep me from being hospitalized with Covid. I opted to go to USPS in Dublin instead, and guess what? Both of their employees were appropriately masked. I got my passport photo and felt safe taking my mask off to get it. The reality is, masks do work, but you have to actually wear them to have them work. I am sad, I had so much hope for your new business...but I won't ever go to either location again as this is a blatant disregard for the health of your customers. p.s. Two people wearing masks is proven to work better than one wearing one and the other not...
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July 2022 by Chris Mahoney
Extremely helpful staff and parking at the door. Highly recommended.
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May 2022 by Rae B.
If you hesitate to move quick enough on shipping a box or loading an app, they'll walk away without a word to take multiple other customers before they even check back in with you or try to help with your shipping label issue.
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May 2022 by Bryce G.
This is the first UPS store I've regularly frequented with friendly, happy, prompt service. I would definitely recommend theirs location.
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April 2022 by Marcos Oliveira
This is my to-go UPS store. Friendly staff is the key here.
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March 2022 by John Love
While living in the Bay Area this store was a necessary alternative to the post office. I needed great service for my business and a locked mailbox where I could receive secure mail. Also, the shipping services were efficient and reliable. I highly recommend the store to all those who are interested.
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March 2022 by Guy Campbell
I use the notary services at this location. I had some bank closing documents that were very extensive that required several notarize signatures, and this is a very convenient place to do this. They can also copy and overnight the documents when you’re done. How convenient
