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October 2023 by Zachary Morgan
Whoever picked up the phone to represent the business was very rude :(
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October 2022 by Corey Bengtson
Our family purchased 32k of kitchen cabinets from this store. Our consultant there, Joe, was happy to take the order after coming to our house to measure. We regularly personally requested the samples for our floor and never got them. We asked if they would mail us them. They said no, and to just keep coming back as they are sometimes in stock. We returned 7 times to obtain the samples over a 5 month period and was never provided them. We were just notified our cabinets arrived in the warehouse and this company wants to deliver them. Unfortunately, we have been incredibly delayed by never getting any samples to use for coordinating colors and choosing our floor. We asked the company to hold our cabinets for 3 weeks so we could install a floor after finally getting the samples just days ago. Joe's only response to date is that he "had no problems with me regarding the samples" and he now seeks to impose extremely high storage fees until my floor is installed. This is really sad. This company fails to do basic things and is unwilling to help out when they make blatantly incompetent mistakes. Avoid this company if you want a competent experience and to avoid litigation.Services: Kitchen cabinet design
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October 2022 by Corey J.
Our family purchased 32k of kitchen cabinets from this store. Our consultant there, Joe, was happy to take the order after coming to our house to measure. We regularly personally requested the samples for our floor and never got them. We asked if they would mail us them. They said no, and to just keep coming back as they are sometimes in stock. We returned 7 times to obtain the samples over a 5 month period and was never provided them. We were just notified our cabinets arrived in the warehouse and this company wants to deliver them. Unfortunately, we have been incredibly delayed by never getting any samples to use for coordinating colors and choosing our floor. We asked the company to hold our cabinets for 3 weeks so we could install a floor after finally getting the samples just days ago. Joe's only response to date is that he "had no problems with me regarding the samples" and he now seeks to impose extremely high storage fees until my floor is installed. This is really sad. This company fails to do basic things and is unwilling to help out when they make blatantly incompetent mistakes. Avoid this company if you want a competent experience and to avoid litigation.
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July 2022 by Katie I.
After a frustrating go with another cabinet company, Brad McCarthy swooped in and saved us. He took the time to come out to our house, and measure, as our previous measurements were off - he also personally oversaw our order and made sure everything was right. We had been through quite a bit of previous construction related issues, and Brad was willing to go the extra mile to make sure that our process was stress free and successful. Brad answered our multitude of questions, and showed us as many samples, and work-ups as we needed. The plans were phenomenal - crystal clear, and really allowed us to envision what we were getting. He was also very respectful of our budget and did not push us to go over budget at all. He kept us up-to-date regularly and was upfront about what the timeline was in light of all the supply chain issues at the time. We ended up with GORGEOUS cabinets in our fabulous kitchen. The installer he recommended was also great, very professional, and did a wonderful job. We are so happy with our cabinets. Hat's off to Brad and The Cabinet Center.
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August 2021 by A G.
We had custom cabinets installed throughout our new home, which we completely renovated, way back in 2013. Joe P. at The Cabinet Center guided and advised us all along the way and did space designs that to this day are workable, attractive, and in great condition. I'm writing this review now because recently some of our cabinetry was damaged. I was very pleased to see that not only was The Cabinet Center still in business but also that Joe was still there. He quickly returned my call, found our records, arranged to come by to see the damage, and then came up with a plan to deal with the damage in a way that was efficient and inexpensive. Highly recommend that if you are in the market for quality custom cabinets you call and see whether The Cabinet Center is right for you. They certainly were right for us.
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July 2021 by Ianthia A.
I had beautiful cabinets designed for my small kitchen 14 years ago and never got a chance to get installed till now. The center I worked with had closed so I contacted the San Ramon center.Explained I was having trouble with the design and the cabinets weren't fitting. The district manager returned my call and I am so grateful how he explained how the design works and how to adjust for a perfect fit. He even offered to come by and help me in any way possible. After all these years to know that they stand by their work was truly a blessing. Great company to do business with. Thank You Chris, for going above and beyond to please a customer like me. Everything worked out as you instructed.
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July 2021 by Joni Joseph
After several false starts with other custom cabinet companies, our realtor recommended we see Brad McCarthy at The Cabinet Center in San Ramon. Brad came to our home to discuss our needs and goals, took measurements, and had a plan a few days later. Our townhouse kitchen is very small, and the existing layout wouldn’t allow two people to function in the space at the same time. We had to maintain the same footprint, but Brad designed a plan to maximize the space while increasing our storage and giving us a workable area we both can enjoy. All the quality materials arrived on time and installation went according to plan. Our Dura Supreme cabinets look amazing and the Caesar Stone rugged concrete countertop is durable and easily maintained. Brad and his team are true professionals and offered innovative solutions for our small space challenge. We’d highly recommend The Cabinet Center’s team to others.Services: Custom cabinets
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July 2021 by Joni J.
After several false starts with other custom cabinet companies, our realtor recommended we see Brad McCarthy at The Cabinet Center in San Ramon. Brad came to our home to discuss our needs and goals, took measurements, and had a plan a few days later. Our townhouse kitchen is very small, and the existing layout wouldn't allow two people to function in the space at the same time. We had to maintain the same footprint, but Brad designed a plan to maximize the space while increasing our storage and giving us a workable area we both can enjoy. All the quality materials arrived on time and installation went according to plan. Our Dura Supreme cabinets look amazing and the Caesar Stone rugged concrete countertop is durable and easily maintained. Brad and his team are true professionals and offered innovative solutions for our small space challenge. We'd highly recommend The Cabinet Center's team to others.
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June 2021 by May B
We went into their showroom and there was no other customer. Cecilia didn’t even greet us, like we are invisible. Horrible customer service. Don’t get fool by their reviews on their website.
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April 2021 by Thomas Drew
Could not be more happy with how our kitchen remodel turned out. Brad and his team of designers were great. New kitchen now has the sharp, modern look we were looking for. Highly recommend!
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April 2021 by Jeanise Eisenman
Recently purchased cabinets from here and absolutely love how our kitchen looks now. Thanks!
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January 2021 by Evan M.
HORRIBLE CUSTOMER SERVICE!!! We visited this store twice and the employee who I believe is the owner was short with us both times. On our second visit, he put me and my family to the back of the line and took someone who walked in after us before us. He was so useless he referred to Home Depot. We were expecting to spend at least $1,000 on kitchen knobs and he sends us there!!?? If your looking for kitchen knobs DO NOT come here he's useless they get inventory from Top Knobs just go online and buy them. Useless trip!!! If I could do negative ratings I would this was a complete waste of time!! After reading some of the other reviews im gonna add-in we were treated that way because we were not white. Our family is Hispanic and another Hispanic couple had a bad experience just like us. Shame on them!!
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December 2020 by Sue Tracq
So pretty
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July 2020 by Lori A.
I would not recommend this place. SEE BELOW FOR MY RECOMMENDATIONS TO OTHER CABINET STORES! I spent a lot of time with Joe at the showroom and I was leaning toward this store. When I contacted him a month later to see where we were, we got into a disagreement as to the progress of my cabinets. He told me several times he was busy and did not want to proceed and waste his time if I was not interested. I can agree that there may have been some misunderstanding but he was rude to me and very argumentative when I told him I was interested and wanted to move forward. He hung up on me. When I called back the receptionist kept interrupting and wouldn't let me get a word in. I asked for the owner to call but he never did. The cabinet store won't send you a drawing of what the kitchen will look like before you pay them a deposit. They told me they were afraid that I would take their design to another company, which is ridiculous because every other company sent me their design. It really is laughable that they think other companies could even use their designs as everyone has their own programs and I am the one who told all of them what I want and where. So they lost my business because they were afraid of me talking something that I couldn't care less about taking! HERE IS A LIST OF OTHER CABINET STORES that gave me quotes with the designs. (The cabinet center was the only place that would not) I have found them all to be very polite, helpful and professional. BEST BUY CABINETS (650) 240-3385 they spend as much time as you need and are wonderful! Sincere Home Decor has locations everywhere. I called the Oakland store. East Star in San Francisco if you want inexpensive cabinets if you are flipping the house.
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April 2019 by Nia R.
My husband and I had one of the worst experiences here this past Saturday. Jackie was helping another couple as we walked in with our contractor/installer. We waited and walked around the store, jackie came up to us asking what we were looking for and what our budget was. Seemed pretty normal at first. She walked away to helped her other customers so we waited patiently. Upon the other customers leaving jackie asked again our budget to which our response was we don't have one, my husband and I are pretty well off in our careers and own quite a bit of real estate. The lady insisted we have a budget and judged on the looks of our clothing stated "we are not Home Depot" my husband and I thought we were possibly misunderstanding so we continued to let her know budget is not of a concern as we again have the funds. Jackie then said it takes her 2-3 hours to get us a quote and she isn't willing to invest the time to do so unless we give her a budget and we need to be willing to put down 50% today and again stated this isn't a Home Depot and if you cannot afford the minimum of 17k in cabinetry for a kitchen we should not waste her time and look elsewhere. My husband and I are not Caucasian we are both Hispanic American, this seemed to be the issue as the woman continued to address us as not having the finances to purchase at her store even so when she did greet another Caucasian couple coming in after us she asked them to let her know once they found what they liked so she can prepare them a quote. My husband then asked what was her persistence on us having a budget was really about as i told jackie exactly the cabinets, colors and handles we wanted and were ready to discuss. To think it would end there, it did not. Unfortunately Jackie couldn't help herself and made it very clear she felt we couldn't afforded anything unless it was lower tier. I'm not sure if Jackie is aware that a good majority of the wealth in the Bay Area is from young adults in tech, pharmaceutical, and real estate industries. I can only hope Jackie next time realizes not to judge by a persons age or race. I will never recommend anyone to Jackie, I cannot say anything about the store in its entirety as I did not work with any other reps but this should be a learning lesson for her. We were looking to purchase for one of our properties and if all went well would have purchased for all the units in the upscale condos we recently purchased.
