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March 2024 by Dave Triplett
Anita in Floral is so lovely.Beautiful store also.
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October 2023 by Gary Larsen
Always friendly..
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September 2023 by Gilda
Since the change in management, this pharmacy has become chaotic and ask for details about my health that are private -- that is between me and the prescribing doctor. Drugs used to treat progressive and incurable diseases where pain is a feature component, the pharmacist has demanded the doctor's plan to reduce my medications used to treat intractable, irreversible and a progressively worsening condition. Wild that a schedule to "wean me off of" these medications is a necessity to fill even one of these meds!The pharmacy goes through periods where all is chaotic -- RXs do not get ordered or filled on time, so they expire and I have to deal with additional wait times, too many or too few people.There have been years where I referred friends to this pharmacy and they would have earned five stars consistently-- maybe they can get their mojo back. I know there are worse places, just never thought I would see such a great place fall so fast and doesn't seem too worried about customer satisfaction.
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September 2023 by Mercy
Since the change in management, this pharmacy has become chaotic and ask for details about my health that are private -- that is between me and the prescribing doctor. Drugs used to treat progressive and incurable diseases where pain is a feature component, the pharmacist has demanded the doctor's plan to reduce my medications used to treat intractable, irreversible and a progressively worsening condition. Wild that a schedule to "wean me off of" these medications is a necessity to fill even one of these meds!The pharmacy goes through periods where all is chaotic -- RXs do not get ordered or filled on time, so they expire and I have to deal with additional wait times, too many or too few people.There have been years where I referred friends to this pharmacy and they would have earned five stars consistently-- maybe they can get their mojo back. I know there are worse places, just never thought I would see such a great place fall so fast and doesn't seem too worried about customer satisfaction.
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June 2023 by Justin Aguilar
Was told that my prescription would be ready in 15 minutes, I came down an hour later. "Sorry, we don't have it". "Why tell me it'll be ready in 15 minutes if you don't have it?" Only reason I drove that way was because they said it would be ready. Now u get why this pharmacy doesn't have the best of reviews lol
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April 2023 by BayAreaLawyerMom W.
ONLY COME HERE IF YOU LOVE POOR SERVICE. Was seeing a downward trajectory of service over last few years at CVS. I recently tried out safeway pharmacy in crow canyon plaza in san ramon. -- thinking it couldn't be worse !!?! Well... wow... they are so disorganized and give inconsistent/contradictory information - something you absolutely DO NOT WANT in a pharmacy that you rely on for your very health... I was feeling positive at first because I saw more personnel working at this pharmacy than the CVS. But au contraire.. more is not better if they are disorganized and inefficient, and they appear resigned to the minimal-effort-required approach to customer "service."
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February 2023 by Steve Delgado
love everything about this Safeway but who put money into rebranding this place? must have been someone without imagination or new ideas. this place is like walking into an old Alpha Beta or even how Lucky stores have looked for the past bazillion years. it really feels cheap and outdated. nice try, but keep trying. hope not a lot of money was spent on the remodel.
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December 2022 by Dave Bliss
Love the team at Safeway Pharmacy San Ramon! ??? For various reasons, we have to pay them a visit FREQUENTLY and they’re always really helpful and patient. Thank you!!
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August 2022 by Michelle S.
I tried so hard to like this Pharmacy, because it is so close to my house. Fortunately, I rarely need any prescriptions filled. Unfortunately, they under deliver every time I do need one. At my last visit, I was picking up three prescriptions. After waiting 30-40 minutes for an order that was submitted the prior day, the cashier shoved some items in a bag and charged me without saying a word. When I looked in the bag, only two of my three items were there. When I asked where the third item was, she said "Oh, we're out of that. Come back in a day or two." She was going to let me walk out with no communication, and only part of my order. Super unprofessional service. I feel frustrated every time I go here.
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June 2022 by E L.
1 rph, 1 cashier, 1 tech, 1 typist in training. Service very slow. Expect to wait even when text msg says your order is ready (hasn't even been labelled). Rph spoiled by too much help. He does nothing, except look over the staff shoulders. Expect to wait. They need service retraining.
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January 2022 by rodger Rodger
I just switched all my meds from them. Why?1. Always on a break,short staffed and closed.2. Constantly late with the prescriptions if it's new. If it's there for two days they are calling and texting you to pick them up. End of the world!HELLO! THERE CLOSED. YOU CANT GET THEM SOMETIMES. THE WORLD FUNCTIONS DIFFERENTLY NOW. GET WITH THE PROGRAM. They have plenty of help. NO EXCUSES.
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July 2021 by Breanna M
The actual pharmacist is very nice. She always remembers what I need. But usually I have to deal with one of the staff. And all of them over the past few years have been very rude and unhelpful. They've misplaced my order several times, given away my prescription to another, won't help me, etc. So the only starts I'm giving are because of how awesome the actual pharmacist is. She's honestly the only reason I ever come back and have been coming back all these years. I wish they'd hire staff that cares.
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February 2021 by Don Fair
Great pharmacist. Racheal is the best.
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March 2020 by Suzanne Lahodny
Although often super busy, they are always friendly and helpful. The lower ratings are most likely due to the impatience of the customer. We should all try putting ouselves in other's shoes - consideration and kindness matter.
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August 2019 by Rubi Cortes
I trust the pharmacists Linda and Rachel! Linda and Rachel are ALWAYS so helpful and willing to answer all my questions. Ida is nothing but nice and always friendly/wiling to help. I recommend to others. I've been going here for years and as above Linda, Rachel and Ida have always been kind and helpful!