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March 2024 by Richard Roberts
Great Service use them for all my landscaping needs
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November 2023 by Jeffrey Mark Paull
I tried to place an order for travertine pavers and coping today with Jose at Morgan's Masonry Supply. He told my contractor there would be a 3-4 week delay in obtaining the material from MSI. I went to MSI yesterday and was told that the material was in stock, which I verified with MSI on the phone again today. MSI indicated that they could have the material ready for pickup two hours after they received the order.I called Morgan's back and spoke with Jose again. After providing him with this information from MSI, I expected an apology for his mistake regarding availability or, at least, a corrected estimate of when we could expect to pick up the material from MSI after placing an order. I received neither. He seemed more interested in defending his mistake and arguing with me about the delays in placing an order for travertine through MSI.Not wanting to waste any more of my time arguing with him, I placed the order for the travertine pavers and coping with Brickyard. It was infinitely easier dealing with them, and Morgan's lost over a $7,000 order.Morgan's isn't the only game in town, but some sales reps there act like they are. I would rather give my business to companies that try to earn it.
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July 2023 by Rachael Maher
There is a reason Morgan's Masonry Supply has been around since 1961! Professional, knowledgable, courteous and fair. Jose went above and beyond to help us with the needed supplies for our backyard DIY project!
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July 2023 by Gary Larsen
Good quality product. A little bit on the expensive side though..
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June 2023 by Oxana Comanescu
Not a friendly store for newbies or small scale buyers. The store has secret rules that the staff doesn't bother to explain beforehand. When I came to the first time to the store and asked for their rules I was told: "go outside, pick what you need and someone will come to help you". And this was exactly what I did and everything was just fine. However today the rules changed and despite me following the same process like first time, I was charged twice the price. Unfortunately, I could not walk away from them because, unfortunately, I already started my project with this particular stone and had to finish it today. I strongly suspect the store manager just made this rule on the flight to appease the mighty "store owners", as nobody else in the store was aware of this. In the end, their ~30 stepping stones costed me twice as much as something similar from Home Depot, with a nice bonus of being humiliated and talked down by the staff. So, if you have a small project like mine, then beware: ask for all the rules in advance, ask for someone to assist you end to end, prepare for a mostly grumpy stuff that really have no time for such a "lame business" like yours.
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May 2023 by Randi Hackbarth
Always helpful with home project information
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November 2022 by Aishwarya Kher
A good hardscape supplies shop in town with a huge variety of offerings.We got Basalite pavers from them for our backyard renovation work. The pick up and return of remaining pavers was a smooth process.It's just that you'll have to keep following up with them to check the material availability. They don't inform on their own.A particular size of pavers was going to take several weeks to come while others were ready for pick up. They didn't inform us about it right away, otherwise we could have immediately changed our pattern and order. For some reason the calls and emails went unanswered for a few days which delayed our work plans.Anyway, everything else was smooth, they are very helpful to your queries and I would suggest visiting personally and getting your orders sorted.
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September 2022 by Anna Rose Ferris
Super nice and helpful with information.
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July 2022 by Bern S.
Bobs the man! Super helpful, answered all my questions and was incredibly patient. Customer for life thanks to bob. Bob is the definition of customer service!
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May 2022 by Rob J.
From the moment they answered the phone they were not flexible to help my dilemma of trying to find retaining wall blocks that have been hard to find!!! A company that doesn't sell to the public had this company listed in carrying their product. The brand I was looking for was on their website, yet all they could say was "we don't carry that anymore". I also felt rushed off the phone. Thanks but no thanks! I guess they didn't need my business.
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December 2021 by Behnam Afshar
Experienced customer care and sales. Jose is cool.
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October 2021 by SohaiLa A.
This place other than being convenient to our house, I have nothing positive to say about this place. We needed pavers for our backyard and boy what a mistake that was to order it from them. They told us in one week we will receive our order and had it in writing as well. Not only they didn't deliver them in a week, they were unresponsive to our phone calls when we left message after message, and when they did answer our call, they would say "oh, let me check on it and call you back" which they never did!!!! It took them 3 weeks to finally deliver our pavers. They are plain rude and arrogant especially if you are an individual or a female!!!
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October 2021 by Frank T.
Worst customer service experience. Fully paid for an order and delivery of pavers. Not given a firm delivery date, but some estimates. Then three months later, still never provided expected delivery date. Each time I called, I was told they would call me back after checking with the supplier. Never received a call back. They are forcing me to drive back to the store, stand in line and ask for my refund. Terrible way to treat a paying customer.
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September 2021 by David Rands
Bob was very helpful and Jose always answers the phone;-)
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September 2021 by Melissa Patterson
Buy gravel at Morgans multiple times a year. They have always taken care of me. They deliver or fill my ton truck. Never had an issue in the office being treated differently since I'm a women.