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October 2024 by Nishanth S
Recently bought sectional sofa. Been looking out for it for past six months.
Umida at this store location had provided great care and followups and helped us choose the best option which aligned without our liking as well.
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June 2024 by Mark Musco
First online negative review in my life across any platform.
product is underwhelming.
Mountain of massive fedex boxes delivered to house.
Beware: 100% assembly required. The assembly process will turn your family into a small non-paid sweatshop on behalf of the company.
If you order a large sectional, plan on a significant amount of time breaking down the cardboard into small enough chunks to fit into your recycling container. Its is so much cardboard that it takes weeks to get rid of. When we asked about this the assistant told us...tough dooky... that it was in the contract we signed electronically.
product not worth our time and the "cost savings" after including our sweat equity invested into assembly and disposal would advise... just buy a real couch.
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June 2024 by Samantha Dinh
Needed to replace our old couch since the kids are 7 and 9. Went into Love Sac and Sarah was so helpful, knowledgeable, and had great customer service. When I was making my purchase, I wanted to make sure that she got a commission since she went above and beyond to answer all our questions and gave us ideas for the different configurations with and without the speaker experience. Turns out She does NOT get a commission and just enjoyed being so amazing! I ended up buying $$$$$ so LoveSac, you need to promote Sarah! She’s an asset to your company!
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April 2024 by Thomas Anthony
5 stars for Chey who helped my fiancé and I find our dream couch. Right when we came in Chey gave us all the information we needed and made sure we understood the difference between all of Lovesac's options. We've had our couch for two days now and couldn't be happier. Thank you, Chey for your outstanding customer service!
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March 2024 by Da Robertson
I was window shopping, needing a couch and just wanted to get information. The staff was so helpful I wound up purchasing that day. Sarah was so helpful and patient showing me different configurations with the blocks so I could get an idea of what I needed so I didn't buy more than what I needed.Such a great team. Sarah gave me tips on what to expect through the process. They even helped me work through the financing. I will definitely keep adding to my original purchase.
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February 2024 by Maureen G
Mike and team in San Ramon are the best! If you want great customer service, go see Mike or his team. I’ve been in there a few times to make purchases and Mike is always so helpful and knowledgeable. He always answers all of my questions and it’s always been a great experience! I will definitely be back!
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January 2024 by Bryan Hix
Everybody was super helpful and patient with us. I will say be prepared to put this stuff together. I am putting together our sactional by myself and it’s taken 5 hours so far. The sides are the hardest to do.
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December 2023 by Bryan
San Ramon Love Sac is has amazing customer service and although we had to have a few items exchanged they took care of us asap and would recommend and shop again at this store anytime. Mike was so helpful!!
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November 2023 by luke Milner
Went in with my girlfriend. Was looking at possibly a sofa or a sac. Got a hello and that was it. I had to ask from across the room what size it was they answered and that was it. I even tried to make it obvious we’re moving and need a sofa or a sac and even said “I don’t know if I want a sac or a sofa to my girlfriend what’s the difference between the two like why should we choose this one over that?” And “the speakers in the sofa are cool I wonder how they work” nobody offered to help . There were 2 workers we were the only ones there… after this they seemed annoyed that we were in there. Won’t be purchasing a Lovesac or encouraging any of my friends to even look at their products after this. They don’t care about the customer.
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November 2023 by Chelsea Layton
Mike and his team are great. They are super responsive and answered all of our questions. He went above and beyond before, during, and after our purchase. We appreciate it!
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November 2023 by Jodi Held
Not sure if we liked the sofa enough to make an investment like that.. The staff were knowledgeable and kind.
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November 2023 by Jessica Ensminger
The assistant instant manager Tecari was very helpful and patient with us :)
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November 2023 by vicki barnett
Best service and sales experience. I went into the store a couple of times before making my purchase and each time Mike worked with me, answered all my questions, went over all my options and went above and beyond. Mike was very detailed on receiving, unpacking, and putting together all the pieces. Thank you! Gracias! Mahalo!
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October 2023 by Jackie Konechne
Quality couches! Made to last, solid wood, iron locks, washable fabrics and so many configurations. Lifetime warranty!
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June 2023 by Laq Y.
Came in today and the employees snapped at me after I asked a question, and then said out of nowhere said "we don't get commission ...we're just here to help you." What? Then I had to think back and asses if I said something that triggered that comment in the 5 minutes I had been in the store. No I didn't. I spent most of my time trying to understand their strange non-customer service like behaviors. I lost interest in the sofas once they treated me like I was a burden. Another female employee appeared annoyed at my questions and turned her back mid sentence. Had to walk on eggshells. Weird looks, turning around and walking away before sentences are finished. Too emotionally draining for a light Sunday afternoon shopping no trip. Won't return.
