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March 2024 by Stephen Miller
all good!!!
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March 2024 by Mia Gajdosik
Vaishnavi is absolutely the BEST! She is so professional, caring, thorough and easy to work with. My husband and I look forward to doing our taxes with her. She is truly a phenomenal tax professional. Thank you Vaishnavi!
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March 2024 by Carla Domnick Morales
Wonderful experience. Caring, professional, and very knowledgeable!
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March 2023 by Joel Dalmeida
Accurate, quality, and professional work!
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March 2023 by Alex L.
I have been a loyal customer to H&R Block San Ramon Branch for many years and have always provided positive feedback and have referred family and friends over the years. On Feb 23 2023 I was charged twice for services. The service agent had me run my debit card twice stating it didn't go through the first time. This resulted in a double charge of $270 to my checking account. I've spent countless hours and lost work time trying to resolve the matter. The branch manager Jim Frair was aware of the overcharge and assured me it would be taken care of with 24hours. Well it's March 17 and the escalations dept rep Judy Berry claims they don't see the extra charge in their system but as a "service gesture" they'll issue a check for the $270 on or around March 20 nearly a month after the transaction. I asked for some type of accommodation for my lost time and wages and was denied. Terrible customer service for a longtime customer who often responded with high marks in regards to customer service. That being said I will be taking my tax services elsewhere moving forward.
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March 2023 by James Danielson
Person who knew what they were talking about acted like I should know everyone who I talked with prior to her was new? I went with what they told me, and the lady who knew what she was talking about was rude by assuming I should have known the information I was given was false?? Find another HR Block office to go to.
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June 2022 by Waleed E.
Bad customer service. After completing my filing, I needed to speak with my tax preparer -- only to find out she was no longer with the company. I was then transferred to a call center and told that "someone would call me back within the hour". That never happened, then I later received an email stating I had an appointment the next day at a time that I hadn't agreed to.
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April 2022 by A J.
i called h&r block before go there and told them three w-2 she said it will be $80 each. then went there the lady who was preparing for our tax does not speak english. my son ask question she does not know the answer. she does not know what is roth ira and back door etc. anyways she took 1 hour and said done and charged me $295 when i ask her it suppose to be $80 she start laughing. i dont know what that means? than she said to my son your tax will be next week keep calling no response. finalely she was on email and ask for $295. she also charged my son $295. horrible people no knowledge what they are doing just typing figure in software and does not know what is the meaing of that. first time went to h&r bolck in 40 years no more. even cpa who has all the knowledge of taxes dont charge you $600. never go this place its in newark ca. but look like all the places same. lady tax consultant yan gao.
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April 2022 by Manimaran Rethinasamy
Very satisfied with filing, easiness & all the details taken care of by the tax professional
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April 2022 by Ernie Nidick
very knowledgeable and familiar with our tax situation.
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March 2022 by Rashmi Sharma
Vaishnavi is awesome and very patient
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June 2021 by Vett skii
Karen Torres was very gracious and accommodating.
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June 2021 by Why Date
The tax professional was super friendly and was very patient with me when I was very unorganized
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April 2021 by Ramiro Moreno
great person
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April 2021 by Michelle White
Vaishnavi is always amazing. Even though I always owe money, she makes it so much more bearable with her expert knowledge and customer service.
