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March 2024 by treva correa
Was not able to rent
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March 2024 by Cornell Wilder
Very clean, quaint place. In the corner of a mall so don't think you have your directions wrong. Helped me when I was between a rock and a hard place for real. Destiny is a godsend!!!! ?? Wonderful staff and a comfortable atmosphere. Glad I chose this location. You'll be too!!
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March 2024 by Walter Young
I have a Tesla Model 3 that was damaged and the person at faults insurance Company agreed to provide me a rental while my car was in the shop. The shop repairing my car is a few short blocks away so it seemed like a no-brainer to get my car from this Hertz outlet. I was dismayed at how indifferent and uncaring the staff seemed to be, and the vehicle I was given did not have any floor mats whatsoever and I became concerned that I might be billed for cleaning if I tracked in any dirt or mud so I got the mats out of my car at the shop to prevent damage to the interior of the car.When I asked how bridge tolls are handled, I was told "don't worry, Hertz will simply bill your credit card if and when a bridge toll was incurred. What was NOT stated was that there would be a $13.00 "service" charge in addition to each bridge toll. After spending considerable time trying to get the expected response from the touch screen I called the office and was informed that almost all the features that make the Tesla driving experience unique are disabled - driver assist, lane control, following distance, all audio features except a few FM channels and even the glove box opener. Why was this not stated at the time it was given to the customer?I will never, ever EVER do business with this Hertz location again!
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March 2024 by Christopher Hill
Quick and convenient
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February 2024 by Samuel Arg
Definitely would recommend to anyone looking to rent a vehicle. It's a greatly run office with Katrina as the manager, Ben and Destenee were super nice and professional as well.
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February 2024 by Randy D
Avoid this location. Their process is broken. 1) FYI ..Reservation system does not reflect actual cars on hand or available for rental. Your reservation is basically worthless. 2) After being incredibly patient and waiting over an hour, the employee finally told me despite them acutally having the car I wanted and waiting while they clean it, "the system" wouldn't let them rent it, after the employee improperly closed my last reservation, apparently due to a misunderstanding or lack of training. 3) I was forced to travel 30+ minutes to yet another Hertz location that allegedly had the car (Nope). The San Ramon employee refused to call ahead to confirm it was available for me and said I should trust their online system (haha) and that it "should" be accurate if I got a confirmation (Nope - it wasn't). After four hours, I finally got a car but still not the car I had reserved. Be prepared to waste a good part of your day with these folks. Simply unacceptable. Reading the past reviews this is clearly not an isolated incident and not one to likely be fixed anytime soon.
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January 2024 by Eriq Chang
Friendly staff. Excellent car and coverage. And I was in and out quickly.
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January 2024 by Kia Kazemian
I am on the phone with them right now, they proceeded to coss me out forgetting that I was not put on hold.I dropped off the key in the box AFTER reading the paper on the glass saying "if we are not here, drop the key of in the box" - exactly what I did, they charged me for an extra day and refuse to accept responsibility.Who are these people? Horrible attitude, terrible service, confrontational over being professional.
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October 2023 by Tyger Woods
Horrible attitudes, poor selection, vehicles smelled like dive bar ash trays. Manager was flustered and very irritated @ me for asking about what suvs they had available. I guess having to deal with an entire 2 customers (myself and a phone caller) was too much to handle. I didn't expect much out of a strip mall rental store manager but maybe attend a DVC class on Business Management 101... Avoid. Ended up @ Enterprise San Ramon with professional attitudes and courteous employees. Hertz = ghetto.
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July 2023 by Dennis Lorance
Best and easiest car rental experience I've ever had. I spend easily 40k a year on car rentals. I'll never use a different company again. Hertz has their act together.
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April 2023 by Holly Kons
I reserved a rental car at Hertz in San Ramon, but when I went to the location to get the car, I had to wait 45 minutes to pick up the car. The employee was unprofessional and did not seem trained or knowledgeable at all. The car broke down the second day we had it. When I went in to talk to a manager then next day, they claimed that we were going to be charged for late fees for not returning the car (despite the fact that we had contacted Hertz Emergency services and they had already picked up the car). Don’t waste your time with Hertz.
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July 2022 by Fiona Bell
Rented a car online for 5pm when they close, arrived at 4:45pm and all paperwork was ready for us including pictures taken. In and out in less than 5 minutes and in a brand new Jeep compass! Thanks Hertz will be back
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July 2020 by Marjorie L.
My husband was in a really bad accident and our insurance policy covers a rental car for us. We were told to call our local Hertz Rental Car location to setup a rental. Gave the San Ramon location a call and the man who answered my call was EXTREMELY RUDE. I ended up stopping him mid convo and told him I would take my business elsewhere. Called the Concord location and they were professional and friendly. Take your business elsewhere or hire someone to answer calls with professionalism.
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December 2019 by Zade Kal
I genuinely don’t think one star is low enough. Hertz car rental in San Ramon is absolutely horrible, they are dishonest, condescending and unreliable. We have now attempted to rent a vehicle twice on separate occasions with false promises of “Ill call you later with a car, I promise” to never get a call back and the same smug smile I’m sorry in response with reservations made by our insurance dating back two weeks. I have worked at Avis and Budget for 1 and a half years and understand how exactly how the rental game goes, this might go over the head of many but not mine. They can not do a simple job of maintaining reservations and being honest just a side tip an actual functioning business lets a customer know “ hey honestly your chances of a vehicle is slim due to...” these golden words sets the customer up to find alternatives while you know we have time versus last minute. Anyways the point is save your money and time and just go to Enterprise or Avis in San Ramon you’ll get a better rate anyways and way better customer service.
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December 2019 by Zade K.
I genuinely don't think one star is low enough. Hertz car rental in San Ramon is absolutely horrible, they are dishonest, condescending and unreliable. We have now attempted to rent a vehicle twice on separate occasions with false promises of "Ill call you later with a car, I promise" to never get a call back and the same smug smile I'm sorry in response with reservations made by our insurance dating back two weeks. I have worked at Avis and Budget for 1 and a half years and understand how exactly how the rental game goes, this might go over the head of many but not mine. They can not do a simple job of maintaining reservations and being honest just a side tip an actual functioning business lets a customer know " hey honestly your chances of a vehicle is slim due to..." these golden words sets the customer up to find alternatives while you know we have time versus last minute. Anyways the point is save your money and time and just go to Enterprise or Avis in San Ramon you'll get a better rate anyways and way better customer service.
