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December 2023 by Nagarajan R
Too bad customer support, workers are behaving with racism
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October 2023 by Natalie Long
It’s wild that people come on here to complain about a blurry passport photo. It’s incredibly out of touch especially considering everything going on. If you feel like you got bad service it’s because you were probably not very kind to your service people. I’m really sick of people coming on here acting like the employees unprovoked will not be kind to them. I’m sure that you walked in feeling entitled, gave them attitude and absolutely got the service you deserved. The fact that you posted that review thinking people would just side with you is literally gross. You clearly did whatever you did to deserve that and nobody has any sympathy for you. Go to a different Fedex. ? @Kishore Pola
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August 2023 by Ronald Fuentes
FedEx locations the most convenient from Danville and from the freeway in San Ramon. They have the largest area for making print copies and dropping off for FedEx to pick up. The staff is pleasant up here with special orders from presentations to finding the printing large projects. I like this facility, because there is more than one person there to help.
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July 2023 by John P.
Went in here around 5pm on a Saturday to pick up boxes for a shipment but didn't know what size box to get. It wasn't that busy. Only two workers.While I was looking at boxes from the counter, Ben came out and asked me how he can help. He asked me what kind of items I'll be shipping and the weight and took out boxes that he thought might work. He was even kind enough to give me quotes for all of the boxes. I ended up buying what I needed! FedEx is always fairly priced and dependable.Thanks Ben for the awesome service!
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July 2023 by Aaliyah M.
Drew was extremely helpful, polite, upbeat and knowledgeable. I was stressed out trying to get everything together for my Visa application and he helped make everything really smooth and efficient. Definitely recommend this location for good service. The other guys seemed really nice as well.
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May 2023 by E. M.
best service I’ve ever had when mailing something, and I’ve mailed hundreds of packages. everyone was quick, attentive, and polite.
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May 2023 by Daron Edelman
Easy to use machine with friendly helpful staff
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April 2023 by Jacob j
Horrible service do not go here the manager and staff do not care about customers , lost 2 of my packages and manager laugh about situation
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April 2023 by Lin Z.
Tried using their printing services and just to start printing you have to pay 55 cents per minute. By the time their very slow computers/ internet pops up and navigating through their printing services you have already used 5 to 10 minutes @ 55 cents a minute. Spent over $10 and still could not print. Tried to get help from FedEx staff and they do not have enough staff to help ( that's what a staff member told me) . The walk in customers have precidence over the customers paying 55 cents a minure.Dont print anything at this location. Not user friendly a waste of time and money. I'm giving 2 stars instead of 1 star due to FedEx staff member Emanuel. At the last minute he tried helping but was unsuccessful. Very poor service. I will never use them again.
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March 2023 by Katherine C.
Surprised of the subpar review but I came in for a drop off and they have self print kiosk, it didn't work for me, and the customer rep easily helped me printed and packaged the box and it was all easy peasy. Great customer service and very efficient and short lines. Thanks, FedEx!
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February 2023 by Sneha S.
The staff here is so rude. I have been to so many locations but this one is the worst. I went today and wanted to get some prints and was told by Craig that to use the self check out and use the 1no tray when I did it did not take the paper I wanted it on so I went back and ask he said I told you to open other tray which on the first place he did not so I told them to avoid double charges can they print out and the guys said he will charge me regular print plus $7.50 per print when I ask all you need to do is command a print as they do not hove an option on self kiosk but from the back a Lady called Elizabeth said if you don't want go print it at home so rudely. I said you cannot talk to ur guest like that and she started off and all the other staff was standing and watching no apologize and an bad attitude. I asked for a Manager or Supervisor and they did not wanted to give a s*** abt anything I would say and refused saying he is not working and were so sarcastic . I don't think I will ever go back to this location as long as the staff don't change there attitude.
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February 2023 by Kishore Pola
Went in at 1:50 PM today for passport photos. Once photos were printed, there is a blur on the photos and image was not clear. When I told the employee that the photo was not good, he was not at all interested in fixing it. He started explaining that its highest quality and 1080p. Employees doing passport photo services don't even understand the different between focus (blur) and image quality. I tried explaining him that even if the photo is taken with 100MP camera, if the lens is not focused, still image is invalid. Looks like he doesn't have enough training or qualification to understand the difference. When I asked for the manager, usual and careless reply that do what ever and he is not available. Totally careless and pathetic customer service.
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February 2023 by Brian F
No longer 24hr Service and sometimes no one is around near closing time.
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December 2022 by Belles S.
I don't normally do business with FedEx due to past experiences, but had to since my company has an account with them. (It's been years for me)I ordered next day air forgetting we were closed for the holidays. I had to redirect my package to my nearest FedEx office so I could pick it up when it came in. The staff here is very friendly and knowledgeable. They follow policies and procedures. They'll do their best to assist you and find solutions to your needs. I didn't get the manager's name, but he was very friendly and helpful. He was very considerate and understanding. "Santa," was great too! She was sweet and ready to help!The rest of the staff were very nice and assisted their customers promptly and courteously while I waited. Successful package pick up!Thank you, Staff!
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December 2022 by Aj K.
Takes forever to pick a package here - they are chatting away and a long line is forming - chit chat is more important than fast reliable service.
