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November 2023 by Janice W.
They are always professional, courteous and ready to help when you need something. It's nice to go in a store and feel welcomed.
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October 2023 by Lawrence Y.
Very rude people here and especially in the cashier. My family has been a regular customer in this store for many years and I have filled out numerous survey and complaints but guess what, the same thing happens every time.
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September 2023 by Karen B.
Convenient location, greeted upon entering McHenry location. Store was stocked and clean. Friendly employees answered my question and provided quick efficient checkout.
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July 2023 by T N.
Today I went in to buy a gift card and a birthday card.Long story short the cashier named Denise was extremely rude to the guy in front of me and myself.She was angry the guy wanted to use the self check out then towards me she was fighting me about the validity of my credit card and license. It was pretty obnoxious and drawn out and she was accusing me of using my non existent husband's card when the names and faces matched. Just because she has nice in her name, doesn't mean is she nice.
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May 2023 by Deborah M.
This store's pharmacy staff are absolutely rude, unprofessional and do not have a clue what customer service is!! All their staff desperately need manner and customer service training. If I can give negative star, I would. These employees are dismissive, have absolutely no listening ability, blamed everything on CVS's poor computer systems and cannot speak properly. The most common response is = I DON'T KNOW, then they would hang up. There are plenty other pharmacies in the area provide much much better overall services. Stay clear away from this store if you want to avoid aggravation cause by their incompetent pharmacy staffs!!!
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April 2023 by Jess C.
So, I came in today to get one item... An employee, Balqees, asks me if I want to sign up for CarePass, which I assumed was some free rewards thing. She tells me to put in my credit card, which I assumed was for the water I was purchasing. Then she rings me up for my water. I was very confused and looked at the email I received where I will now be charged $5/mo for something that I don't even quite know what it's for. I'm pretty sure it's illegal to sign someone up for a monthly membership when you don't tell them there are monthly fees. I'm sure I clicked some boxes that I didn't have a chance to read because I was literally holding my baby in a carrier while I was doing this all. I am only going back this week to report this person to the manager, but I absolutely will not return to this store after this.
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September 2022 by Karin O.
Terrible service, rude employees. Sadly we've used this pharmacy and store for 20+ years and in the past few years it has gotten TERRIBLE for service and rude employees. No one is willing to help, their pharmacy is always under staffed and CRAZY SLOW but mostly the fact that they are SO RUDE is why I don't want to give CVS my business anymore. This store in general is a joke.
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July 2022 by Nina R.
I came to take a photo for passport they took very low quality photo of me when I told them it's a bad photo the man who was there said take your self if you can take a photo better , it is what it is he was very rude I don't know if they accept this garbage photo '. Bad customer service I don't recommend here to go .
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June 2022 by Eric F.
On June 3, 2022 I went into the CVS pharmacy to get a congratulations card. An assistant manager accosted me as I entered telling me that I was required to put on a mask because Contra Costa County required as of this morning, which is absolutely false. As I explain to her trying to shop she followed me all over the store trying to give me a mask. As a public retail store CVS management should be acutely aware of health conditions on a daily basis which impact health, they are not. I don't appreciate given inaccurate information by a store manager and then being harassed the entire time I shopped.Eric
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October 2021 by Michael R.
Made appointment online for booster shot, arrived 10 minutes early as email confirmation said to. Got text from CVS requesting to click link when I arrived to check in. I did that. Walked up to window as well, confirmed I checked in online and was told sit, someone would be with me. Waited 30 minutes went back to window as I saw walk ins getting shots, so asked when they were going to get to me. Then they said I was not in system. I showed proof of my appointment email, but they said I needed to make another appointment because they did not have in their system. Very unprofessional and do not care about their patients.
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April 2020 by Cheyenne H.
The line here is always so bad regardless of what time of day it is. I've frequented this location for close to 10 years now and it's just gotten worse and worse every year.... as someone in Customer Service the lack of urgency for the customer is quite appalling. I'm not sure what needs to change here but hopefully they can come to a resolution soon. It's unreasonable to make 3 customers wait an upwards of 15 minutes.
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March 2020 by R. K.
Wanted to take a moment to tell the staff at this CVS that we really appreciate all their dedication and hard work especially during these troubled an uncertain times! You all are very brave and we admire your dedication. Keep up the great work and Thanks to all of you at the San Ramon CVS!
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February 2020 by Kristin C.
The Indian lady in the pharmacy is very rude . I was there to get aa the meds i have some questions and she was not very helpful .
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January 2020 by Rocky M.
I came in this morning to exchange a shampoo my wife bought for me. At first, there were no cashiers available. One finally came and I told her I wanted to exchange the shampoo my wife bought me. She curtly asked me for a receipt. I didn't have one so she again told me curtly that I would have to show my driver's license for a store gift card. I told her I just wanted to exchange the shampoo and she told me again she had to give me a store credit. I went to the shampoo area and the only remaining medicated shampoo on the shelf happened to be the type I needed. I brought the purchase up to the same person that 'helped' me and made the purchase. She took the store credit card and said good bye. While walking out I noticed there was $1.06 that I should have been credited. I went back in and she said, "Oh it was just a few cents difference". When I told her it was over $1 she fished around a vinyl envelope and gave me the store card and walked away. She was trying to STEAL for CVS or maybe pocket the credit for herself. This was the last time I will shop at CVS!
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November 2019 by Nicole M.
The rating is low for a reason , don't go here. Today , After getting out of the emergency room for severe pain , me and my husband stopped by to get my prescription . It was 1:40pm, this rude, large Indian lady told me she can't do it because it's too late and she has someone else waiting for theirs . Huh, lady hours were until 2 Pm, she was rude , horrible and needs to find a job where she doesn't interact with people , let alone handle their medication . Horrible experience, will not be going back , also will call their manager to complain .