-
February 2023 by Douglas F.
I saw the other reviews but, alas, did not heed their advice. What kind of business doesn't answer their phone? I was just checking on their constant slow service-- no answer. Went to the store and - surprise- pick up not ready. This place is so customer unfriendly, I am surprised they're still in business. Go elsewhere, you'll be happier
-
April 2022 by Yuri H.
I have been a customer for many, many, many years. I've never had a problem. However today I experienced sticker shock. $48 for three items (slacks, dress, and a maxi dress). The maxi dress was $24.95, $15.95 dress, $7.95 slacks). I realize the dry cleaning business has taken a hit and small businesses are suffering. I would love to continue to support. However consumers have taken hits and this is not sustainable for me. I still can't believe I paid almost $50 to have three items cleaned. There is no price list posted. If I had known I would have never left my items there. Sad to go but I have no alternative.
-
February 2022 by Kitty C.
I should've listened to the reviews of this location but I did have a coupon I could use here so I proceeded to drop by some clothes to get cleaned. They gave me a time of 5 days, a little long but that okay, I wasn't in a rush for those particular clothes. I returned 5 days later and found out they don't know where my clothes went. How is this possible? It was 4 blazers, 3 buttoned up shirts and 1 skirt. (My work clothes) Never again!! They never found my clothes nor did I ever receive an apology. Never never never again
-
November 2019 by Steve F.
I worked for 34 years and wore suits each day. Our family was transferred regularly and so we have had several different cleaners over the years. Most recently a cleaner came by our home each week, but since retiring a couple of years ago, my dry cleaning business does not warrant a weekly pickup. I tried Crystal and other than a somewhat unfriendly lady at the front desk, she is no longer there, all went well for a year. Recently I dropped off a shirt and was given a different shirt when I returned. I took the shirt back and explained the issue. They listened and said they would follow up, but I could tell I would never see my shirt again. Over the years I have had broken buttons and two lost shirts, one recovered and one paid for by the cleaner. Though the circumstances were unusual with this shirt, Crystal Cletook the approach that I was wrong and they were right. So today I still don't have my shirt, but I do have a new cleaner. I I dropped off a blue checked David Donahue shirt and was given a light purple/lavender shirt back. I didn't notice for several days, then returned the purple shirt trying to get my shirt back. That didn't work so now several months later, my wife said try on the purple shirt Crystal Cleaners claimed was mine. It doesn't fit. It is a slim fit vs. a trim fit- not even close. This place doesn't care. Stop by the cleaner I am using now-Country Club Cleaners. You get a text message when your shirts are ready-just one day, and I always get MY shirts back. What a great concept!
-
October 2019 by Lisa L.
Wow, I'm amazed that this place is still in business. I too had to reactivate my dormant Yelp account to share my bad experience. My biggest regret is being too lazy to research a quality alteration location and on a whim dropped off my dress to get hemmed. My dress is a long unlined dress. I already cut the dress and instructed the clerk, Audelin to have the seamstress sew it. She blatantly told me in my face that she can't stand people like me who already cut the dress because it's crooked. I was completely shocked with her customer service skills. Anyhow, I left the dress there six days ago and it was promised to me today for pick up. I went in to pick it up and low and behold, Audelin was there and said the dress is not here and she can't get a hold of the owners. She promised to call me when she can reach them. After waiting an hour, I called and she answered and said she spoke to the owners and the dress is done and to come the next day to pick it up. No apologies but rather annoyed that I was asking her normal questions. She failed to mention the total price of the hem of the dress unlined dress is $30. I was floored, so I asked how much is a dress that has a lining? $35-$45 for one dress to get shortened. Lesson learned, I will never come back here and would rather drive an hour or more with better customer service and fair prices for decent service. Big Sigh!
-
February 2012 by Dodgers Suck
Get over it Paul. They do a nice job. Mistakes happen. They have never ruined or lost anything of ours and we are here weekly.
-
March 2011 by Paul Vega
If at all possible, GO TO ANOTHER CLEANERS! They never deliver on time and have ruined 2 silk shirts!
