-
October 2021 by Brian O.
I cannot recommend Commerce/Change Mortgage. I have had two mortgages, first financed then refinanced, through them. In every case the mortgage has been transferred to BSI Financial Services for servicing. BSI is absolutely the worst, unresponsive mortgage servicer out there. Even the Commerce mortgage broker said so. It is worth doing your mortgage with someone else, if only to avoid having it sent to BSI.
-
April 2021 by Harper A.
If we could give 10 stars to Stephanie Kates in the Pacific Palisades, Los Angeles office, we would. Stephanie was actually the THIRD loan officer with whom we worked. The first came highly recommended from a busy WeHo realtor, and her rates were okay. The second, a duo, came highly recommended from another busy WeHo realtor, and their numbers were better -- but they made a fatal error when we were in escrow. Our realtor knew we needed someone who could save the deal and quickly, so she referred us to Stephanie, who worked late into the night to help us and beat them all. She was thorough, fast, and more than competitive with her rates. We couldn't have gotten into our new home without her. Cannot recommend Stephanie enough.
-
February 2021 by Maria G.
I was not happy with the customer service they provided me. They treat everyone as if they are homebuyer experts and don't answer your calls or return your phone calls.. I will never refer anyone to them or use them again
-
December 2020 by Michelle E.
Neal Kinder & his team refinanced my investment property and the process couldn't have gone better. The communication, efficiency and mostly the trustworthiness of their team will be why I use them again. It's easy to get wrapped up into wanting things to go quicker but with these unprecedented times I couldn't be happier with how smoothly the process went. Neal & Stephen are very kind and a joy to work with!
-
December 2020 by Ryan A.
Don Stolan and Lauren Gurley are the absolute BEST mortgage bankers in the industry. I own multiple properties and have refinanced many times and wouldn't consider going to anyone else. Their integrity and commitment to their clients is inspiring.
-
November 2020 by Mayra N.
I just refinance with Commerce Home Mortgage, I was helped by Rocky, he is very responsive and great at following up. They gave me excellent customer service, great rate, and was a very smooth transition within a month I was closing, comparing to the refinance I did in the past with Patelco took about six months to complete my refinance and did not get a competitive rate. I must say, so far so good, I am happy I was able to refinance with Commerce Home Mortgage.
-
November 2020 by Ron R.
Very insightful and helpful. Instead of having to quickly sell off my home to move, I was able to keep one as an investment for rental purposes and still get the house I wanted.
-
October 2020 by Efren B.
I provided my personal information have left several messages to lender no response very disappointed with the approach on my refinance
-
April 2020 by Aaron J.
This company out of Redding sucks. They have terrible communication with their clients. Strongly suggest going with a different company. Neal Kinder and Chris DeBord will withhold information from you and end up costing you more money.
-
January 2020 by Shannon G.
The American dream is to buy your first home. I had finally reached a point where I was ready and Commerce Home Mortgage had preapproved me for a FHA loan for $525,000. I shopped for a home in Tracy and had found my dream house. I submitted my offer of $490,000 and was accepted. Inspections were scheduled. They informed me that 1% had to put down within 72 hrs and the remaining 2.5% would be put down by them from the down payment assistance program. I asked for a breakdown of the loan and I received an email stating that the maximum limit on FHA home loans in San Joaquin County were $448,500. I was stunned and called my agent. He called the lender and informed me that they would be in contact. Todd Galde from Commerce Home Mortgage called me and said they "missed" it and he was trying hard to find me another program but that it didn't look good. Because of their negligence and lack of knowledge about home loans, I lost the house. To potential home owners, DO NOT use this lender. Call me crazy, but you should know the limits on loans before you give a buyer a preapproval letter.
-
November 2019 by R R.
We just refinanced our home and we couldn't be more happy with our Commerce Mortgage experience. Ask for Bunker! He's very knowledgeable, professional, and personable!
-
August 2019 by Mito I.
I was helped with Mr. Henly, when my family I were finalizing on a home. He was very helpful because he gave us step by step instructions what to do. This was the first time in house purchasing, so he was also informative. He understood that we were lost on what to do, so he explained to us the procedure and the rules in ways that became clear for us to understand. We also visited his office, and he greeted us with a friendly manner. The office was welcoming and didn't give any tense atmospheres, so my family and I were able to discuss about many things in a relaxed mood. Whenever we find some letters or questions that pop up related to the home, we send a message. His replies were very quick: if it's on a weekday-work hours, the replies were almost immediate. Sometimes he answered when it was out of office hours. We refrained calling on the weekends but even then his replies were pretty quick. Our refinance processes were smooth and had no stressful moments. This does require both ends of the team to participate. Since Mr. Henly was always on his feet and letting us know about upcoming documents and schedules, we were also careful to be on our toes too. Our volley of sending documents and messages never delayed or paused, so deadlines were met without issues.
-
August 2019 by Frederick P.
Outstanding team and they really make the process go smoothly. They do whatever it takes ethically to get you approved. They truly look out for you and educate you simultaneously. I highly recommend them.
-
May 2019 by Dave J.
Keith Bailey and his team helped us by qualifying us on our home loan amount and gave us the best possible deal they could. In addition Keith was very knowledgeable about the different purchase programs that would best suit our needs. He up front responsive and never to busy for my wife and I. If your looking to purchase and need a lender I would choose commerce home mortgage and ask for Keith Bailey. Keith thank you to you and karla and they rest of your team for helping us get to home ownership.
-
May 2019 by Padi D.
Chris Mobasser is one of the hardest working, compassionate, and relentless individuals I have ever worked with. I appreciate every minute Chris has spent working on my loan and how patient he has been with me through out this whole process. He has given me one of the best rates that no one else could even match! I genuinely appreciate all of his hard work and professionalism. I highly recommend Chris to my own family and friends.
