This bank is ridiculous. Teller messed up on a deposit and triggered my account closure. I would never bank with this bank ever again. You will get the run around and nobody takes ownership. If I could give negative stars I would.
April 2023
The teller that helped me was very nice. Other than that this branch sucks. Tried to cash my payroll check and the manager that approves check cashing is on vacation and the covering manager was no where to be found. Terrible customer service. They need better updated policies!
July 2021
Worst customer service ever from any bank. They do not care about the customers. Very Rude bunch of people. Most of the Loan Processors and admin people are in Midwest and they are unbelievably rude. Lot of the Citibank branches are closing all over east bay area because people do not want to go to the bank and deal with... read full comment
Citi is a financial services company, which offers a range of financial products and services, including Citi’s digital banking services, mortgage products, personal loans, and small business banking products and services, Citi Cards’ credit card offers, and Citi Personal Wealth Management’s investment products and services. Deposit and Lending products are offered by Citibank, N.A. NMLS ID 412915 Equal Housing Lender and Member FDIC.