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March 2024 by stanton parrish
Standing on business! They have the right people working here. Rare!
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February 2024 by Daniel Maguire
Ivan runs a responsible and professional shop which isn’t always easy to come by these days. They give excellent customer service. We have bought 2 sets of tires, a water pump and had brake pads and rotors replaced with them and have always been satisfied with the work. If something ever goes wrong that should not have, they will stand behind it and make it right. All Big O shops are NOT the same but I enthusiastically recommend the San Ramon location!
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February 2024 by Christina Spinardi-Franca
These guys are THE BEST!!! So helpful. Explains everything to you. They offer or recommend services, but don't push you. Plus, they are very friendly and have reasonable prices. We will always go there!
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February 2024 by pamela padilla
Online it says they close at 5:30 pm. I got here at 5pm they said they were closed because they had a slow day. That's is so unprofessional. I would give 0 starts if I could
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January 2024 by Annie Hatfield
They're friendly professional efficient and reasonable price
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January 2024 by Juliana Arreola
The staff here is amazing, great customer service! I was helped by Sam and Joe and they took great care of me.
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January 2024 by Karie Arata
The employee at this location lied to me. I took my car there to get my tire repaired. I was first told that a state law prevented them from repairing my tire and that I would have to buy a new tire. 10 minutes later, the employee told me that there is no state law but that it was a liability issue and that other tire reapir places would not repair my tire because of the liability. I left, took my car elsewhere and had the tire repaired with no mention of a state law or liability. I think Big O at this location is just about lying to woman and selling them new tires.
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December 2023 by Lorena Del Pozo
Amazing place!! They help quickly, they’re kind, and always find me the best prices. I have never had issues with my car when I have come to them for tire replacement or other minor things in my car. Will keep coming back!!
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December 2023 by Brian Smith
Always good quality work.I’ve had a lot of things done there. They are professionals.Put Ford racing suspension on one of my Mustangs and more.I trust them.
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November 2023 by Todd Galde
I came to Big-O to have the oil changed and replace the headlight bulbs on my Chevy Traverse. The initial estimate was almost $400 and Joe Profeta said the “system” was estimating the labor for replacing the headlight bulbs close to 2 hours, thus the higher cost. He suggested I buy the bulbs and try installing myself. I took his advice and reduced the service to just the oil change. I bought the bulbs and proceeded to review a “how to” video and was shocked at how complicated it is to replace the headlamp bulbs on a 2014 Chevy Traverse. There was no way I was going to do it myself so I came back in and told Joe I needed them to do the replacement and would have to bite the bullet on the cost. I am so Highly Satisfied today because the initial estimate for today’s work was $371.54 because the “system” was saying it will take 2.0 hours… but it only took them 30 minutes to do the work and my bill was reduced to $92.89! They got the job done ultra-fast and saved me $278.65! I love these guys and will continue taking all of my cars here AND will continue recommending them to my friends, family, and co-workers. Thank you Big-O San Ramon!
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October 2023 by Mohamed Elsaghier
Unfortunate Experience with Big O Tires StoreI am writing to express my disappointment and frustration with the recent experience I had at your Big O Tires store.A short while ago, I purchased a set of tires along with a warranty, road hazard coverage, and a one-year alignment service. Unfortunately, my experience has been far from satisfactory. After the installation of the new tires, I noticed issues with the alignment while on a trip. Upon my return, I brought my vehicle back to your store to have the alignment corrected. However, it seems that the alignment was not done correctly the first time, and even after their attempts to fix it, the problem persists.To add to my dissatisfaction, when I requested a tire rebalancing, I was asked to provide a receipt, even though this information should be readily available in your system.This entire experience has left me extremely disappointed with the service I have received from your store. It is unfortunate that I have had to deal with these issues, especially after investing in the warranty and services provided. This will, regrettably, be my last interaction with Big O Tires due to the subpar service and lack of transparency.I hope you will take this feedback seriously and consider the improvements needed in your store's service quality and customer support. I believe that customers should have a seamless and hassle-free experience, especially when they have invested in the services and products your store offers.Thank you for your attention to this matter. I hope that in the future, customers will not have to go through similar frustrations and inconveniences.No one answering in contact us
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August 2023 by A Scott
I hadn't bought tires in years. A friend recommended Big O Tires. I found the one closest to me at the time and the customer service was phenomenal! Dustin Baker helped me a day prior which made everything smooth when I brought my car in.Great place ??
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August 2023 by Sophia Aggarwal
Thanks Ron for helping me with my tire ! You were just awesome
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August 2023 by Kevin W.
Got an alignment and new tires only to find out several months later the alignment was done wrong and I had uneven tire wear. Didn't hit a single curb, large pothole, nothing. Called the shop and while I didn't expect them to comp any services ( very difficult to prove fault) let's just say their attitude left a lot to be desired. I won't be coming back it's a real shame because I live so close.
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August 2023 by Adrian Chan
I had a wonderful experience coming in for a wheel alignment at this store! The attendant, Sam, was very efficient and clear with what to expect and how long it would take. The alignment only took around 30 minutes, which was incredibly fast.Unfortunately, I noticed that my steering wheel was slightly crooked after the alignment (1-2 degrees to the left). I went back in the next morning to fix this and Sam quickly helped me again by getting steering wheel alignment fixed within 20 minutes, no questions asked or extra charge. Highly recommend this place!
