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November 2023 by A B
Ordered a custom ice cream cake that was one of their Halloween specials with sprinkles in the center. It was ready on time and beautiful. Tasted great, was a hit! They didn’t write happy birthday on it as requested, but I didn’t mind cause I would rather no mistakes
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November 2023 by Jodi P.
The ice cream is good but always soft and borderline melted. It's been this way for over a year. Maybe the freezers are not cold enough. Other customers in there said the same thing.
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November 2023 by Sylvia K.
I went to Baskin Robbins with a few of my friends. I ordered a single scoop rainbow shorbet for 4.99. It was good but really sour. But I personally like sour, so I enjoyed it. There was one staff doing the orders and each time someone asked for a sample she would roll her eyes as she got the sample. Could've been nicer but at least the ice cream was really good. The bulding inside was clean and spacious.
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October 2023 by John G.
The owner is very cheap when scooping ice cream. Not a nice guy at all! I went in for my birthday offer of 1 scoop of ice cream, he frowned when I showed him the offer and gave me less than a full scoop. You'd think that after 10 years for multiple ice cream cakes, I'd be appreciated.
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October 2023 by Cindy P.
I came in for the simplest thing and ordered a Reeses layered Sundae, I specifically said which one twice and still received the wrong thing with a whole bunch of random things on it. Annoyed and dissatisfied because I don't have the time to dispute with someone elderly doing my order, on top of that when I can see it's overall not that persons fault is whoever is in charge that has poorly trained him, because he had trouble even using the POS system in the end as well. Waste of 8$.
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September 2023 by Weiru Cai
The owner of this store recently must be training all the staff to reduce portion size. It didn't used to be this way - I have been going to this store for years. See my photos for the banana split and chocolate milk shake. This chocolate milk shake is so watery that it's literally chocolate milk. No shake. And it's $7.99. I complained to the owner about it (he made it himself) and he said "it's supposed to be one scoop of ice cream". Look at the photo of the scoops for the banana split with the pink spoon next to it. You all know how small that spoon is, right? Each scoop would fit into that spoon. This is just wrong. I've never known an ice cream shop to be greedy. I get ice cream to feel good and this does not feel good at all. Pretty much ruined my day. Don't go here if you are thinking you need something to lift your mood. This is just depressing. At least wait till this owner gets over his sudden spout of inflation panic or something.
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September 2023 by Sunita Palla
Love the location of BR, it's close to Costco. Sees candy and other local shops in the hub. We drive. At times walk after dinning at our local restaurant close by. I like the single scoop options especially when you are watching your calorie intake. I usually try the seasonal flavors but you can also find the standard flavors too. I'm curious to try the pizza ice cream next time. Kids favorite!
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September 2023 by Kaveh Moraghebi
Good customer service, nice and clean facility with nice staff. Love the ice cream and cakes.
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September 2023 by Sabrina S.
Definitely not what it used to be when we were kids. The ice cream tasted off. It tasted like a cleaning agent would. Maybe the scooper wasn't washed off? I had to throw it out, it tasted horrible. The ice creams in the display were crusty on top.
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August 2023 by Trung P.
Drove all the way over here on a Friday, expecting that they would close at 10:00PM, as it said both on yelp and also on the sign at the store. The OPEN sign was on, and we followed another family in, but the employee stated that there was no ice cream on display and we couldn't buy any ice cream. Once we got back to our car, the employee turned off the OPEN sign and locked the door. Perhaps the two young employees just wanted to make sure they could go home early on a Friday night.
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August 2023 by Weiru C.
The owner of this store recently must be training all the staff to reduce portion size. It didn't used to be this way - I have been going to this store for years. See my photos for the banana split and chocolate milk shake. This chocolate milk shake is so watery that it's literally chocolate milk. No shake. And it's $7.99. I complained to the owner about it (he made it himself) and he said "it's supposed to be one scoop of ice cream". Look at the photo of the scoops for the banana split with the pink spoon next to it. You all know how small that spoon is, right? Each scoop would fit into that spoon. This is just wrong. I've never known an ice cream shop to be greedy. I get ice cream to feel good and this does not feel good at all. Pretty much ruined my day. Don't go here if you are thinking you need something to lift your mood. This is just depressing. At least wait till this owner gets over his sudden spout of inflation panic or something.
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July 2023 by Ignacia Pérez Botto
Bad costumer service!My ice cream was totally melted by the time I seated outside. I went inside to ask the cashier and he just looked at me and did not help me get a new one or at least look at my melted ice cream. He just seem not caring at all. The other person was at the end of the store on her phone.
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June 2023 by Pamela J.
Always so nice and even on rainy days we stop in because we can. I love going to BS as a kid and still as an adult!
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March 2023 by Erika N.
The birthday cakes are always wrong unfortunately. Name spelt wrong, or cake is a little messed up looking. They don't try to fix it at all which is probably the worst part of it. Of course their ice cream tastes good, but the pricing for the cake... there should be more care there.
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January 2023 by Samuel cpc
We have been coming here for several years and always had great friendly service and its always been very clean and presentable. However, today, there was a funky smell noticeable immediately when we opened the door. Kinda like when someone doesn't wash their clothes and noticeable throughout the whole place. Almost left. Will come back and follow up.
