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January 2024 by Robert Dieterle
America's Tires is a nice place to go to get your tires taken care of, the prices are good. Their work is excellent But the reason I gave them four stars is I always find that when you show up there, they're always super busy, it's hard to get somebody to help you, it's always a rush and you never get what you want and that is a tire on a car and out of there.
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January 2024 by Chen Osipov
American Tires provides exceptional quality and service. Their tire selection is top-notch, catering to a wide range of vehicles. The durability and performance of their tires are impressive, offering a smooth and safe driving experience. Their customer service is knowledgeable and friendly, ensuring customer satisfaction. Highly recommended for those seeking reliable and high-quality tires.
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January 2024 by Jordan Munday Garris
Got a flat tire today. The front was good at answering the phone quick but the time estimate given to us throughout the day was pretty inaccurate. The person who called us about options in getting me new wheels said they did not have 4 of any of their wheels currently after advising I get 4 new wheels. After leaving later that day with my car I realized they did not even check or adjust the air pressure in the back two tires and they are low.
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December 2023 by Brad K
I waited for 6 hours today at America’s Tires when told it would be, at most, 2 hours, to get my tires changed out.I gave staff the benefit of the doubt during the first few hours since I was a walk in, and I understand they are busy, and services take longer without an appointment. I reminded two different staff members by the four hour mark and they promised I was next in line. I went for an hour walk and when I returned, my car hadn’t moved. When I spoke with a different staff member, they said they’d forgot.The one positive part of my experience is that an employee refunded some of the cost due to the wait.But then when I got home, as I turned the wheel, my front tires began scraping the underside of the car. The tires they put on are too big. Now I will need to ask them to change the tires again.Overall, a disappointing experience for a first time customer.
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December 2023 by Spenser Chalkley
Car sat at the shop for 5 days with little to no contact. Got a message to come pick them up and when I arrive, the service advisor hands me a bag with my wheel locks. Ask why they’re not on the car, and get ignored. Come to find they broke my wheel lock key by more than likely putting an air gun on it instead of a breaker bar.Been coming to this location for years, and this is the last time I ever will. Go to the Dublin or Livermore locations instead, clearly they’re more professional about the work they do at those than they do at this one.
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December 2023 by Kaiser SK
This is not a review of this outlet but the manager on duty today, 12/11/23 morning. I came in to cancel my order of 4 tires that I order on last friday afternoon (12/08) because I found pirelli tires that I was looking for. They were not available with america tire and I reluctantly ordered the ones that were available. Anyways, my heartburn with the manager is the rude way he explained to me how I should be charged with a restocking fee of some $50 which was not explained over the phone when I called to inquire about cancellation … and he did charge that fee. I dont mind paying that small amount but it has to be explained in a better way. The experience left a bad taste in my mouth of an otherwise all good experiences in the past.
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December 2023 by Abdullah Alomari
The guy refused to take my car in at 3:30 PM for a flat tire repair. I called a second location and they accepted my walk-in appointment and it was at 4 PM 1 hour before the closing time, and the other location was more busy than this one.
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December 2023 by David Royston
I've been a customer here for 1.5 years. Always great service until my last visit on 11/1/2023. I brought my classic car in for a tire balance & rotation, that went well but the guys working on my car broke 3 of my center caps which aren't cheap to replace. Then one tries to blame it on the cap construction. They should have asked me if they didn't know how to put them on. Won't be bringing that car back and debating returning with other car at all.
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December 2023 by Jon Franklin
Try to call and actually get someone on the phone. Nearly impossible. Show up and there will be multiple employees talking to each other while ignoring a ringing phone AND you. Order tires that are supposed to arrive in 2-3 days and 5 days later get ignored when you try to get an update and schedule an appointment.America’s tire used to be legendary for their service. No more.
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October 2023 by Zach G.
Excellent tire shop. I've had pretty much everything done here from mounting new tires and balance to flat repair. They are very fast and the staff are friendly and helpful. Comfy chairs while you wait, and they're very open and clear about the costs and options.
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October 2023 by Lisa M.
Why do they bother with an Air check station if they don't plan to help you. Waited 20 minutes during which, I watched a YouTube video on how I can inflate my tires at Costco. So I did.
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October 2023 by Ryan W.
Service writer Cameron helped me out on my e90 m3... There was an issue with the rear tires being backordered and he corrected the issue with zero hesitation... Thank you for the excellent Customer service
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October 2023 by John J.
Worse customer service in this location. No management or dysfunction management . No clue about how to interact in a professional manners with the customers.I don't understand how their corporate office doesn't do anything about this s*** show!
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October 2023 by A L.
Customer service is terrible...I brought my car in last month due to a nail in my tire. It was around 9am on Sunday and Zachary was the one helping me. He first wanted me to make an appointment for the upcoming days but I preferred to get it done that day. He told me it may take a few hours and I agreed to leave my car there. I show up about 6 hours later on my own (wasn't called) only to find out it wasn't fixed as there was too much wear in the area of the nail. He handed me the keys and expected me to walk away. Didn't give me any options or further explanation. I had to ask him what my options were including what tires I could order and if I can make a subsequent appointment. The thing I was most mad about was that they could have called me hours before to let me know they couldn't fix it. I would have ordered tires sooner or went to a different place perhaps. It's a simple phone call letting me know... Instead I was scrambling to find a place that could get me some new tires on Sunday night. It would have also been nice if he could have told me on the spot whether it could be repaired or not as I pointed out where the nail was.Because there are options these days...why would I want to go to a place with horrible customer service.
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October 2023 by praveen kondur
Great service and customer care. My flat tire fix on Tesla (foam tire) was made to look easy on me. Thanks for your great service.