Zipcar

Most Recent Comments

• June 2023 by Cynthia S.
  I have been coming for years as a member. (Not an official senior) open to all. Good well priced at $8 or $12 entrees. Soups are delicious as are sandwiches. Sometimes I get a second meal for freezing or dinner. Well worth the money to join, eat and attend classes.
• March 2020 by Anael P.
  S*** show company!!!! Can't log into my acct! I can't dm u. Every time I click on ur profile it LEADS TO NOTHING!!!!
• March 2020 by Dmitry Z.
  I didn't realize that zipcar is a round trip service. I signed up but will probably never use it. Prices are ridiculous, the cheapest car I can find in San Francisco is 13.44 per hour and I'll have to uber to the car and then uber back. I can't think of any situation where zipcar can be useful. It can't be used for commute, it doesn't make sense for trips around the city (uber or lyft will almost always be faster and cheaper), it doesn't make sense for trips outside of the city (any traditional car rental will be cheaper for the entire day than a zipcar for 3 hours).
• February 2020 by Polly B.
  fter several aborted attempts at registration yesterday, today I spent two hours on the phone with Anna in Mexico City who couldn't have been more patient, although that's her job. Three times, we got all the way to the payment window then it wouldn't take my registration. We started in Firefox. Stated over with Safari then I downloaded Chrome, which is their preference and went through the whole thing for a third time. She promised to "escalate" as an urgent matter and have tech people email me. She promised that they are good at communication tech issues. Ha! I feel stranded since I just sold my car assuming I could use a car share. I want to be able to use a car when I want one to go up or down the coast.
• February 2020 by Thomas B.
  The new chef at this location has certainly taken the mantle. She does an incredible job with the food the menu and the presentation. Today was no exception. Today was the day that they celebrate Valentine's day one day early with live entertainment. This is usually done on holidays or special days of the year. Everyone was served the Cornish game hen on a bed of stuffing I have a plate of a nice salad with fresh cooked beets in it and steamed broccoli. We also got a nice Slice of New york-style cheesecake. It all came with a beverage. Fun special days during the year your liable to get wonderful entertainment with your meal. And tickets for these are usually sold out and sold in advance. Throughout the rest of the week it's regular dining in the cafe where the menu changes daily with her specials which are always wonderful. But you can still go in also for the regular hamburger, grilled cheese sandwich, or delicious salads. Today is I mentioned they came out with some wonderful Talent. It was a trio who played the old standards. The lady who sang in the group was really good and she really provided the room with an energy. Playing a couple songs they would introduce a young lady who is known to everyone who comes out and does Polynesian dances. Very beautiful to watch this. I recommend you go in there any time for lunch. But if it's a special day like Oktoberfest or something like that you definitely want to get a ticket early.
• December 2019 by Anthony A.
  Dear Zipcar: Been with you since almost day one. Very few issues in all these years. Customer service has been great up to this point. Love the convenience here in SF. Booked a lot of car time with you. But - warning sign for your business model: The escalation in pricing has become ridiculous. A year ago one could find $7.00 per hour. Now it's $14 (for a basic Ford Fiesta) and up. To make a Trader Joe's run we don't need a fancy Subaru Crosstrek or brand new Honda SUV or, jeez, a BMW X3. A basic old Prius will do fine and save you fuel costs. Perhaps you are now targeting the IPO class. But I have a garage and at these prices it's now starting to make more sense to own a car. Or take Lyft which is actually cheaper for a TJ run. Bottom line - you're pricing yourself out of the market as noted by the ever increasing availability of Zipcar vehicles in our area.
• December 2019 by Xavier L.
  They don't allow to cancel subscription online. Charge you without letting you know. And it's impossible to get someone on the phone to get them to cancel your subscription.
• December 2019 by Rob L.
  Ugh. A carshare is only as good as its customers, and the boomers who use zipcar have no idea how to "share" anything. The aging cars are consistently dirty and low on gas, and the customer service is overseas. I'd stay away. Edit(1): zipcard#3717439 I've now rented three in a row that were dirty and low on gas. I reported all three, and had to get on Twitter to get any response. I was given a $25 driving credit (daily rentals are about $110, so it's not very impressive compensation). One of them also didn't start without a phone call, and the other had a non-functioning fuel card. I'm thinking i'll just cancel tonight and go with maven from now on. Edit(2) Franco, I don't look at yelp's rather janky DM system very often, but if you'd like to make this right, you can email me at [email protected]. My zipcard # is posted above. Edit(3) Never heard back, Franco. I've cancelled my membership. I'm sorry you guys turned a cool service into an app-based-rent-a-turd for boomers, but here we are. Anyone who has read this far: Upshift and Maven are way better.
• November 2019 by Luberta H.
  I joined Zipcar in 2011 while attending CSUEB. I'm a disabled divorced mother of an adult son from San Francisco. I've served my community for many years in the private & public sectors, including the police department. Services like Zipcar have been a life saver over the years. Due to my disability I don't work regularly, nor earn the living I had been accustomed to, so to have access to nice and dependable cars was a joy and at times, a life saver. This year Zipcar made the decision to cancel my account for payment issues. I owed for the monthly insurance waiver, I fell behind about $25. And on other occasions over the past 7 years I also had one or two delinquent balances, but always minimal, I always paid those too. Just not as quickly as I would have liked to. But that's what limited income does, it forces you to make choices. After each of those balances my account remained open. However, this time it was closed without warning for a very small balance which seemed trivial and petty after I've spent hundreds, thousands of dollars over the years -never any violations, damage to property nor disregard for other clients, yet I was dropped! When this company was new and a start up they needed people like me. Now I'm disposable like gum on the bottom of a shoe. Beware!
• November 2019 by Alisha K.
  This has to be the worst experience I have ever had renting a vehicle and dealing with customer service. Zipcar booked me a car that was clearly damaged and UNSAFE to drive. When I tried to report this in the app, surprise! - the app doesn't work. I called customer service after this and they told me someone had already reported this damage before me which means they went ahead and booked a badly damaged vehicle.
• October 2019 by Maggie S.
  I have been on hold for over half an hour with customer service; this is the fourth time I've called this week and in total have spent nearly 2 hours of my life on hold hearing "we're sorry to keep you waiting - a member of our team will be with you as soon as we can." I have been simply reaching out as I ordered a new Zipcard and it hasn't arrived after several weeks. There are no ways to contact on the app, over email, or anything except this phone number that won't pick up. In 2019 - for a company that markets itself to millennials - this kind of customer service is appalling. There are so many other competitors in the Bay Area, I highly urge others to consider the competitors who have figured out customer service. And I will heavily consider switching myself if this matter is not resolved.
• October 2019 by Andrew H.
  Zip car as a service can work reasonably well, but their business practice is questionable: to cancel your membership you must call a customer service representative. I've called twice and stayed on the phone for more than 20 minutes without getting an answer. They don't have the same policy for upgrading your membership. This is a shameful practice to retain revenue and waste people's time. You can do better Zipcar.
• September 2019 by Barry M.
  UPDATE (9/27/2019) Soon after writing this review, I finally received a response from Zipcar. While the response did not address all of the issues, it did explain that the issues originated with a transition from one operating system to another (which is a rare occurrence). They also comped my trip. I'm still disappointed it took so long and so many avenues to get a response, but better late than never. ORIGINAL REVIEW (9/23/2019) I was an active member of Zipcar for nearly 10 years until I experienced an unbelievable series of issues all related to a single trip. Below is what happened. I'm writing this review because I can't get a response from anyone at Zipcar. 7/21: I reserved a car at the Denver airport for a 8/30-9/4 trip for $461. 8/5: Zipcar cancelled the reservation without notifying me. 8/25: In preparation for the trip, I logged into Zipcar to check the details and noticed that my reservation had been cancelled. I first just tried to re-book the reservation online, but the website showed no available cars at the Denver airport. So then I called Zipcar to ask what happened. I waited on hold for ~15 mins. The rep said the car was cancelled due to maintenance, but the rep was able to book another car from the airport. The problem was that the price had increased to $532 (for the least expensive available car). At this point, Zipcar already failed at three commitments in this article: 1) Zipcar did not notify me that the reservation was cancelled. 2) Zipcar did not move my reservation to a new car. 3) Zipcar did not honor the original price. The rep created a ticket for member services to review. I was told that I should expect a response in 1-2 business days. As of now, I still have not received a response. 8/26: I received an automated email notification that Zipcar had changed the car on my new reservation to a luxury car. For a second I thought maybe Zipcar was upgrading me to a nicer car due to the cancellation. But the email was fishy... It didn't include why the car was changed or the new price. When I logged into my account, I noticed the price had increased again to $665! At this point, I booked a new reservation for a shorter time period, since I couldn't justify paying $665. 8/29: I called Zipcar again to inquire about the status of my ticket and to ask why the car was changed. I waited on hold for another ~15 mins. Sidenote: The Zipcar hold pattern is infuriating. Every 30s or so it says "we know you're waiting and we'll be with you soon." False. The rep said the ticket was still open, and that my car was changed because Zipcar is switching reservation systems and that the car the other rep had booked for me wasn't on the new reservation system. The rep offered me a 2-hr credit (which was WAY less than the price increase from $532 to $665) and created another ticket for review by member services, assured me that this new ticket was marked high priority, and told me I should expect a response in 1-2 business days. As of now, I still have not received a response. 9/1: 2 hrs before my new reservation starts, I get a voicemail saying that my reservation was cancelled because of a dead battery, that no other cars were available, and once again gave me a 2-hr credit. I momentarily panicked when I got the voicemail, but just minutes after I got the voicemail I logged into Zipcar and saw that multiple cars were available for the same time period in Denver (albeit further away). I booked the new reservation just an hour before I actually needed the car. I called Zipcar back yet again to confirm my reservation (given that the rep had stated that there were no available cars in her voicemail) and waited on hold. While on the phone, I asked the rep about the status of the two outstanding tickets. He said I could expect a response within 1-2 business days, but that it could take up to 2 weeks!! Wait, what?!? The rationale he gave me was that the application volume was h
• September 2019 by Weihua Z.
  my account is suspended due to move to a new address. there is no balance in my account. made more than 10 calls and more than 3 tickets and there was no resolution yet. I think their system is completely broken and the customer service quality is extremely low. Will not recommend people use zipcar.
• September 2019 by Othman O.
  I left Zipcar after being a member for a few years. Be warned--Zipcar will screw you over (with sandpaper) and they will make your life a personal living hell. In case it's helpful, I've described the events below which have led to my decision to leave Zipcar: On June 2, I rented a transit cargo van to help my friend move. She's quite petite, so I offered to drive the van for her and pack her things. When we arrived at the van, we found it to be undrivable, dirty and completely banged up--the van was covered in large dents, one of the lights in the back was cracked, and the inside of the van reeked of cigarettes (and was very dirty). It was literally what you expect a rape van to look like...except with a faded zipcar logo. So basically we were renting Zipcar's rape van. We called Zipcar immediately and requested to cancel the reservation. The woman who helped us was very nice, but english was not her first language and I think there was a significant language barrier. I don't think she ever canceled the reservation. Two weeks later, I noticed that the charge for the van was still on my account. I notified my credit card company (amex) and asked them to follow-up and dispute the charge. I provided the documentation to show that we had never driven the van and called Zip Car to cancel. I also provided pictures of the van. Amex ruled in my favor and removed/blocked the charge. Zipcar then started to send me emails to notify me of my account being past due. I called zip car immediately and explained the sequence of events. I was told by a man that the charge would be removed and that I would no longer be receiving emails from zip car. Yay. But then... I continued to receive the emails and called Zip Car again and this time spoke to a woman who angrily (seriously) told me that I was at fault for not creating a case for the broken van, even though I had called to cancel and explained why I was canceling. I was then told that my account would be held in suspension until the charge was reviewed (I love it when people blackmail me!). She somehow had records that I had called the day of the reservation, but no records of a cancellation request (). She also confirmed that they knew the van had not been driven at all. I was still required to pay. Thanks for the victim blaming Zipcar! I continued to receive the past due emails a month after and called Zip Car again and was put on hold, then hung up on...twice. If I died and went to hell, this would literally be my personal hell--calling Zipcar constantly and getting hung up after waiting 20 minutes+. A worst hell than calling comcast now that I think about it. I called Zip car one final time and was told that my case was "still under review"...almost two months after making the reservation. A zipcar employee, "Heather", was also inordinately sassy and very annoyed with me. She was unwilling to hear what happened and cut me off several times to tell me that I was wrong and should have reported the van (I did report it). After years of being treated like this, I've decided to end my membership. No self-respecting human should have to deal with terrible customer service, dirty cars, and just plain bad business practices like Zipcar. To Zipcar: Byeeeeeeeeeee