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May 2024 by Mike Boggeri
When you walk in this store you have to look for the person to check you in. They're not looking for you. Then when you check in don't expect to be called in order of the list. How they pick the next person is an unknown. I went in for a 30 second modem return. One person checked in after me for a return and was called to the desk before me. Then another person walks in and walks right up to a desk and says he's returning equipment and they take it! No telling him there's a line. I had 4 or 5 people come in after me and they were all helped before I was. Ridiculous. I don't mind waiting but not when the process isn't fair. They're trying to mimic an Apple store with 25% of the staffing. Bring a good book when you go.
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April 2024 by Victor Anthony Warren
Clean and bright interiors
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March 2024 by Stan S Sparrow
Xfinity has poor customer service and frustrated me for many hours.
Comcast owns xfinity and changed their name because of their bad reputation.
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March 2024 by Andrew Manosca
Spent two hours on the phone only to wait another hour at this store. Comcast is literally the worst company. They will take advantage of you
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March 2024 by Diana Perdue
No one answers & cannot make an appointment online as the screen keeps repeating that sorry we’ve run into an issue
No kidding!! The plan I ironed out last month was definitely not what the statement I received today reflected
This bill with automatic pay was $60.00 higher than what was promised
If only there was competition for these services
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March 2024 by John S.
Long wait but agent explained things to me and worked out my problem. Thanks! Difficulties I had were due to procedures set up by upper Xfinity management, not store personnel.
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February 2024 by M B
This remodel store is beautiful! They are very well designed, and the system is great! Love it! Good job! ???
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February 2024 by Hammad Khan
Horrible customer service and wait times as mentioned by others
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February 2024 by Gerson De Leon
They take good care of you
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February 2024 by Ana Dominguez
They sold me an internet service and a phone and the next day they canceled it!!! They are not ethical!! under this place and the company and the employees too... they are not professionals!!!! I didn't like at all how they serve, they take a long time, many things I didn't like, the company was more
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January 2024 by Sara V.
The people in this store are AWFUL. Rude and not remotely interested in helping. I had an issue and they refused to solve it. I got frustrated and used one curse word but just describing my frustration not calling anyone names or blaming anyone. They refused to take my issue any further and basically kicked me out of the store. I will be researching other options.
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January 2024 by Jacqueline Ramírez Díaz
Terry and Robert, thank you so very much for working on Sunday. The installation was very quick, an apology for the lack of communication ?, it was a pleasure to have you in our house, we hope you liked the carne asada.
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January 2024 by Susan Hills
This is the worst company I’ve ever dealt with. It is impossible to talk to someone even after waiting in the store half an hour they sent me out with a phone number, which again led nowhere.
And be careful because they are Extremely sneaky and the next thing you know you’ve “signed” another contract when it was the last thing you would’ve done!!! And of course, there’s no way to talk to anybody that can do anything!!!
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January 2024 by Jennifer McCoy
I met the genius at Xfinity and he was the greeter. I wish I got his name, he was working 3:30 pm on 01/07/2024. I had been on the phone for over 6 hours, 2 different days and they couldn’t figure out why my cell service just shut off. This Christmas miracle guy figured it out in less than 5 minutes. Thank you, you kind sir!
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December 2023 by Leslie Alden
I absolutely hate Xfinity/Comcast. I cannot adequately express my frustration and loathing. I have no idea what benefit I gain from doing business with this company. There is NO tech support - I have what is probably a fairly simple issue with SMTP and POP email settings. 10 minutes trying to get the ChatBot - which just kept circling with the same questions - to connect me with a human being in tech Support. With respect to billing and plans, they have utterly failed, time and time again, to honor promises made in phone conversations "we see that there was a call on X date, but we don't see anything about a credit to your account." Endlessly poor or non-existent customer service. If it were possible, I would give ZERO stars. This is the worst company.
