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June 2023 by Curtis W.
What a disappointment to finally get confirmation and be at ease with my bank Wells Fargo. Haha right it was all a dream so this situation. I won't up both my account in negative and the already cancels my account before I talk to anyone and left me a text bout how they didn't wanna do any business with me anymore. So what happened was I guess in my sleep I sent myself myself Mike to my account from my checking to my savings which overdrawn my checking supposedly and then I sent from my savings to another account that was mine as well and these guys charge me late fees for both Put up fraud protection blocked. All my deposits, seven deposit I had coming in which was 200 and multiple out multiple deposits they sent them back to the retailers and every single place I bought grocery items from or some thing that I return now I have to go figure out where the fuck they sent all this money to like Ross target Home Depot returns wow so not only did they not except any money to make my count to the positive but they kept my count in the negative on both accounts just so they could tell me that they didn't wanna do business with me anymore and they hung up the phone on me biased I think so hundred percent racist 100% and also Sexist people who hate on the gay community I can't believe the way they treat me like I was trash Because I didn't grew up with a fucking silver spoon, golden spoon or any spoon because I'm from foster care and I have a bunch of tattoos and I look like what they what they suspect is a criminal you know just like they suspected we'd being illegal and all God, and now the same old timers are the same exact smoke shop that I go to Not apologetic just like these bankers they don't care about you. I don't care about your money and guess what they put a freeze on my account I can't even access my funds that are available. You guys called me white guy to another teller on the phone making jokes about gay peoples voice and how stupid American someone. Idk but you you don't deserve me or anyone loyal as a customer I hope you think of me when you close my account
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March 2023 by Charles B.
They told me I could not open an account because I worked for a hotel that I was not stable in my job they guy was not professional and very rude they shy not have a person like this working for them he has no idea what kind of money I have I had to wait weeks for an appointment to be treated like e
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October 2022 by Colleen B.
I phoned WF to ask that one of my old, closed credit card accounts, which has a balance of -$1.00, could be removed from my list in the "Account Summary" in Wellsfargo.com. I called to ask if they could please remove the (closed) account from my list in the "Account Summary" in Wellsfargo.com, and credit me for $1.00 to my ATM card or any other of my 3 accounts.Now I would think this would simple. But NOOoooo! I spoke to 5 different people in 5 different departments, one being the "Credit Card Department," and NONE of them could help me. They all asked for my name, my address, my social security card number, and then they ask ME for my old, closed Platinum Card whole account number. I told each person, NO, I cut it up when it was closed. The last person I spoke to was supposedly a managerial person, but he was speechless when I asked my question. I went off on him saying that I can't believe Wells Fargo doesn't have a record of my Wells Fargo account numbers from over the years. I told him I tried to keep a record after going through a long period of fraud on several of my WF bank accounts.I have to admit Wells Fargo has done a fabulous job during all my account card frauds that occurred this year. They really earned points with me.I definitely need to clarify that this "so called service" was over the Wells Fargo Online Number (800) 869-3557, but I was switched around to various departments 4 times.I've banked with Wells Fargo for many years (+20?), but this horrified me! What happened to training, and even having a brain before an employee is able to effectively deal with customers. They lost BIG points with this horrible service.I just wanted to vent! I'm sure I did.LCB
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April 2022 by Christiane Volk
Great manager on Saturdays! I only come here Saturday’s when it’s super busy but the staff are super nice and work hard to ensure everyone gets taken care of!
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November 2021 by S S.
Wellls Fargo has been so sensitive and helpful to me during the pandemic. I called the 800 number-stated my problem-the rep really listened & helped me. thank you!
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October 2021 by Esmeralda Villa
This has to bee the Worst Wells Fargo in the Bay Area, Saturday service is the Slowest imaginable.
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September 2021 by Bryan G.
Hands down the worst customer service I've received for anything, banking or otherwise. It all started when we were trying to get documents notarized. Heard that our bank provides free notary services. Great! Very convenient, we'll pop in and see what's up. Week 1: We enter the branch, middle of the day, not too big a line, okay, no big deal. Takes longer than expected, but hey, it's a bank, they're short on tellers, we get it, no problem. Get to the front, "oh, sorry, the notary has left for the day." Again, no big deal, can we make an appointment? "Oh, you have to call in for that." All right! Thanks for the help, will do. Week one proceeds - call the local branch, rings for a bit, goes to message. Rinse and repeat a number of times to no avail. Try to call the nationwide line, no luck, they send us right back to the local branch number. Keep trying a number of times the rest of the week with no luck. Week 2: We go back to the branch (see previous week's phone adventure), wait in line for what feels like too long (a little more annoying this time, but okay, it's a bank, we get it). Get to the front, explain we're looking for notary services - told we need to call to make an appointment :(. "The thing is, we've been trying, and no one answers the phone." Luckily a teller (more experienced, it seems) overhears and lets us know we need to book online. Thing is, there's no option for 'notary services' online "oh, you just book for new accounts and put it in the notes that you're looking for a notary." Gravy! Will do! Looks like nothing available for this week, next week's fine. Looking forward to it. Week 3: Finally! We've made it, get to the signing part...wow this is taking a while...is he just...copying our addresses into a book? Okay, fine, free service, I guess we'll be patient. 2 hours later, turns out there are some docs from a different state, and an attachment will need to be added. We're not lawyers, we're not sure if that'll work, but hey we can check with ours, if our lawyer's okay with the attachment, then we're good to go? "Yes, as long as I can add the attachment then it's fine" we're told, as the notary has the very documents in hand, and has looked them over at length. Slowest notary in the west. Week 4: The lawyer says the attachments are fine! We book an appointment online! Everything's lining up the way it should! We get there 10 mins before our appointment is slated to start. Notary is with another client, finishing up. Wait 10 minutes for our appointment window. Notary still with another client. Wait 10 more minutes. Wait 10 more minutes. Okay, 20 minutes into our appointment window, still finishing up, but hey, we know he's slow, we'll be patient. No acknowledgement yet, no "sorry I'll be with you when I can." Wait 15 more minutes - finally! 35 minutes after our appointment window, the time is now! Grit our teeth for a few more signatures and we'll be done with this. Sit down, hand notary document (remember, the same document he'd reviewed last week - yes, same notary, there's only one for the entire branch), make it clear that we're in a little bit of a rush (ya know, because of the 35 minute delay...), no acknowledgment that we've been waiting the better part of an hour. Sit across from notary while he works in his book...copying our names from our IDs...for 15 minutes (note it's a 3 page document, one place to sign, was reviewed the previous week). So finally turns to us, 50 minutes after our appointment window, and says "I can't notarize this." Wat. You've got to be explicative joking me - a) why didn't we discover this last week when you reviewed, and b) why did it take 15 minutes for you to figure this out? It's okay if you can't get it done, but the blatant waste of time really makes my skin crawl. The complete lack of any sort of bedside
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April 2021 by Dominique Almeida
I had an issue ordering a new debit card, but was more than satisfied when the manager Emmanuel treated me with amazing customer service, he listened was genuine and made me feel like I was valued as a customer here.
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March 2021 by Patrick Hyndman
We are having issues with the bank and selling a car lately. We had to go down to the bank a second time this morning to talk to a bank person and had a interaction with Daniel. He was so very helpful for my mother and absolutely friendly and respectful. This man was wonderful to my mother and was very helpful all around. I personally hate most Financial institutions but this man was so wonderful and helpful, that I would trust him with my money.
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March 2021 by Robert Tooker
Horrible branch with very low quality management there. Difficult to do simple transactions at this branch verses other financial institutions. Not customer service oriented for a high end portfolio client and 20 year customer. Will be changing to a different bank very soon. Avoid this branch and bank whenever possible.
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March 2021 by JTC Intl
Horrible customer service
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February 2021 by Richard Villa
This has to bee the Worst Wells Fargo in the Bay Area, Saturday service is the Slowest imaginable.
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January 2021 by Theart P.
We're done with Wells Fargo bank, thanks to the awful customer service we received today (1.2.21) from the on duty Service Manager Sahar at the down town San Rafael branch on 4th street. We'll be removing all of our accounts from this bank as quickly as we possibly can. We've been customers of Wells Fargo for over 20 years and put up with a lot of questionable service over the years. Today was the last straw. We called the bank countless times over the past few days to inquire about services only to get a message saying all of the bankers are busy with customers. Didn't matter when we called, we just kept getting the same message. No one will answer the phones at this branch! We decided to go into the bank in person today, not knowing we needed an official appointment to even talk with someone. When we arrived, there was a line of bank customers stretching down the block. No signs telling you what to do, just an arbitrary line with more than 40 people in it. We decided to wait in the line outside in the rain for over 25 minutes before a single employee came out to ask people in the long line what services they needed. We waited patiently until she final reached us in line (there were a good 30+ people still in front of us by this point) when Sahar told us we actually needed an appointment to talk to a banker and that there were no appointment available today. She offered to make us an appointment for another day but she would have to go back inside to check availability and that she would be right back. Five minutes go by, then ten, then fifteen, then twenty and we see her start going back to some of people in the front of the line, escorting them to the services they need, all of which we completely understood. Another five or ten minutes go by as we continue to wait patiently in the rain, now almost waited long enough to be at the front of the line. Sahar finally comes up to us (not at all apologizing for not coming back right away as she said she would) to tell us when the next available appointment is. We couldn't believe her lack of customer service skills. You could tell she did not care whatsoever. She could have: (A. came back in a reasonable time frame as she said she would to let us know the next available appointment (B. let us know when she first got to us in line that we could make/check for the next available appointment online ourself, saving us from waiting in the rain for her return. No, instead she told us how she understands that waiting in the rain for her to return wasn't pleasant. That set me off. She has no idea what we're going through during these tough times. It came off as condescending and completely inconsiderate of the situation. I had asked to speak to a manager on duty and of course, she was the manager and there was no one else to speak with at this time. That's when my wife and I decided, we're done with Wells Fargo. I plan on speaking with the branch manager Emmanuel d'Almeida next week to discuss our experience with Sahar and explain that our interaction with her has caused us to decide to leave this bank for good. I highly recommend if you're reading this review to avoid Wells Fargo bank altogether, especially this branch in down town San Rafael.
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March 2020 by Jen D.
I recently wrote a check for our contractor who tried to cash it at this branch. He was told by Tony Cordova and Service Manager Sahar that he could not cash without authorization from owner of account. (which makes sense, that's their policy). Tony Cordova and Sahar both claimed to have called my number to verify. When I checked all 3 of our phones, no voicemails or missed called were received. So, Tony Cordova basically sent this man on his way with no intention of contacting us to verify. I called Tony Cordova and he said they called but "couldn't leave voicemails with personal info" ? So, he basically LIED to my contractor that he called me and lied to me too. Our contractor ended up cashing his check at the Novato branch, they called to verify and the transaction went smoothly. Thanks Novato! And shame on you, San Rafael 4th St branch. Try harder.
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March 2020 by Gordon P.
I try to avoid going in at this location There is always a big line 1 banker at a desk moving slowly 1 greeter who is worthless, a sign would work just as good A group of employees behind the front desk and only a few of them helping customers. A couple of people just chatting There is never any type of sence of urgency Something needs to change at that location