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June 2023 by Curtis W.
What a disappointment to finally get confirmation and be at ease with my bank Wells Fargo. Haha right it was all a dream so this situation. I won't up both my account in negative and the already cancels my account before I talk to anyone and left me a text bout how they didn't wanna do any business with me anymore. So what happened was I guess in my sleep I sent myself myself Mike to my account from my checking to my savings which overdrawn my checking supposedly and then I sent from my savings to another account that was mine as well and these guys charge me late fees for both Put up fraud protection blocked. All my deposits, seven deposit I had coming in which was 200 and multiple out multiple deposits they sent them back to the retailers and every single place I bought grocery items from or some thing that I return now I have to go figure out where the fuck they sent all this money to like Ross target Home Depot returns wow so not only did they not except any money to make my count to the positive but they kept my count in the negative on both accounts just so they could tell me that they didn't wanna do business with me anymore and they hung up the phone on me biased I think so hundred percent racist 100% and also Sexist people who hate on the gay community I can't believe the way they treat me like I was trash Because I didn't grew up with a fucking silver spoon, golden spoon or any spoon because I'm from foster care and I have a bunch of tattoos and I look like what they what they suspect is a criminal you know just like they suspected we'd being illegal and all God, and now the same old timers are the same exact smoke shop that I go to Not apologetic just like these bankers they don't care about you. I don't care about your money and guess what they put a freeze on my account I can't even access my funds that are available. You guys called me white guy to another teller on the phone making jokes about gay peoples voice and how stupid American someone. Idk but you you don't deserve me or anyone loyal as a customer I hope you think of me when you close my account
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March 2023 by Charles B.
They told me I could not open an account because I worked for a hotel that I was not stable in my job they guy was not professional and very rude they shy not have a person like this working for them he has no idea what kind of money I have I had to wait weeks for an appointment to be treated like e
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October 2022 by Colleen B.
I phoned WF to ask that one of my old, closed credit card accounts, which has a balance of -$1.00, could be removed from my list in the "Account Summary" in Wellsfargo.com. I called to ask if they could please remove the (closed) account from my list in the "Account Summary" in Wellsfargo.com, and credit me for $1.00 to my ATM card or any other of my 3 accounts. Now I would think this would simple. But NOOoooo! I spoke to 5 different people in 5 different departments, one being the "Credit Card Department," and NONE of them could help me. They all asked for my name, my address, my social security card number, and then they ask ME for my old, closed Platinum Card whole account number. I told each person, NO, I cut it up when it was closed. The last person I spoke to was supposedly a managerial person, but he was speechless when I asked my question. I went off on him saying that I can't believe Wells Fargo doesn't have a record of my Wells Fargo account numbers from over the years. I told him I tried to keep a record after going through a long period of fraud on several of my WF bank accounts. I have to admit Wells Fargo has done a fabulous job during all my account card frauds that occurred this year. They really earned points with me. I definitely need to clarify that this "so called service" was over the Wells Fargo Online Number (800) 869-3557, but I was switched around to various departments 4 times. I've banked with Wells Fargo for many years (+20?), but this horrified me! What happened to training, and even having a brain before an employee is able to effectively deal with customers. They lost BIG points with this horrible service. I just wanted to vent! I'm sure I did. LCB
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January 2022 by Alexander E.
Refused me service because i wasn't a member. i just needed to get 5 one dollar bills from a five dollar bill.
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November 2021 by S S.
Wellls Fargo has been so sensitive and helpful to me during the pandemic. I called the 800 number-stated my problem-the rep really listened & helped me. thank you!
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October 2021 by Bryan G.
Hands down the worst customer service I've received for anything, banking or otherwise. It all started when we were trying to get documents notarized. Heard that our bank provides free notary services. Great! Very convenient, we'll pop in and see what's up. Week 1: We enter the branch, middle of the day, not too big a line, okay, no big deal. Takes longer than expected, but hey, it's a bank, they're short on tellers, we get it, no problem. Get to the front, "oh, sorry, the notary has left for the day." Again, no big deal, can we make an appointment? "Oh, you have to call in for that." All right! Thanks for the help, will do. Week one proceeds - call the local branch, rings for a bit, goes to message. Rinse and repeat a number of times to no avail. Try to call the nationwide line, no luck, they send us right back to the local branch number. Keep trying a number of times the rest of the week with no luck. Week 2: We go back to the branch (see previous week's phone adventure), wait in line for what feels like too long (a little more annoying this time, but okay, it's a bank, we get it). Get to the front, explain we're looking for notary services - told we need to call to make an appointment :(. "The thing is, we've been trying, and no one answers the phone." Luckily a teller (more experienced, it seems) overhears and lets us know we need to book online. Thing is, there's no option for 'notary services' online "oh, you just book for new accounts and put it in the notes that you're looking for a notary." Gravy! Will do! Looks like nothing available for this week, next week's fine. Looking forward to it. Week 3: Finally! We've made it, get to the signing part...wow this is taking a while...is he just...copying our addresses into a book? Okay, fine, free service, I guess we'll be patient. 2 hours later, turns out there are some docs from a different state, and an attachment will need to be added. We're not lawyers, we're not sure if that'll work, but hey we can check with ours, if our lawyer's okay with the attachment, then we're good to go? "Yes, as long as I can add the attachment then it's fine" we're told, as the notary has the very documents in hand, and has looked them over at length. Slowest notary in the west. Week 4: The lawyer says the attachments are fine! We book an appointment online! Everything's lining up the way it should! We get there 10 mins before our appointment is slated to start. Notary is with another client, finishing up. Wait 10 minutes for our appointment window. Notary still with another client. Wait 10 more minutes. Wait 10 more minutes. Okay, 20 minutes into our appointment window, still finishing up, but hey, we know he's slow, we'll be patient. No acknowledgement yet, no "sorry I'll be with you when I can." Wait 15 more minutes - finally! 35 minutes after our appointment window, the time is now! Grit our teeth for a few more signatures and we'll be done with this. Sit down, hand notary document (remember, the same document he'd reviewed last week - yes, same notary, there's only one for the entire branch), make it clear that we're in a little bit of a rush (ya know, because of the 35 minute delay...), no acknowledgment that we've been waiting the better part of an hour. Sit across from notary while he works in his book...copying our names from our IDs...for 15 minutes (note it's a 3 page document, one place to sign, was reviewed the previous week). So finally turns to us, 50 minutes after our appointment window, and says "I can't notarize this." Wat. You've got to be explicative joking me - a) why didn't we discover this last week when you reviewed, and b) why did it take 15 minutes for you to figure this out? It's okay if you can't get it done, but the blatant waste of time really makes my skin crawl. The complete lack of any sort of bedside
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January 2021 by Theart P.
We're done with Wells Fargo bank, thanks to the awful customer service we received today (1.2.21) from the on duty Service Manager Sahar at the down town San Rafael branch on 4th street. We'll be removing all of our accounts from this bank as quickly as we possibly can. We've been customers of Wells Fargo for over 20 years and put up with a lot of questionable service over the years. Today was the last straw. We called the bank countless times over the past few days to inquire about services only to get a message saying all of the bankers are busy with customers. Didn't matter when we called, we just kept getting the same message. No one will answer the phones at this branch! We decided to go into the bank in person today, not knowing we needed an official appointment to even talk with someone. When we arrived, there was a line of bank customers stretching down the block. No signs telling you what to do, just an arbitrary line with more than 40 people in it. We decided to wait in the line outside in the rain for over 25 minutes before a single employee came out to ask people in the long line what services they needed. We waited patiently until she final reached us in line (there were a good 30+ people still in front of us by this point) when Sahar told us we actually needed an appointment to talk to a banker and that there were no appointment available today. She offered to make us an appointment for another day but she would have to go back inside to check availability and that she would be right back. Five minutes go by, then ten, then fifteen, then twenty and we see her start going back to some of people in the front of the line, escorting them to the services they need, all of which we completely understood. Another five or ten minutes go by as we continue to wait patiently in the rain, now almost waited long enough to be at the front of the line. Sahar finally comes up to us (not at all apologizing for not coming back right away as she said she would) to tell us when the next available appointment is. We couldn't believe her lack of customer service skills. You could tell she did not care whatsoever. She could have: (A. came back in a reasonable time frame as she said she would to let us know the next available appointment (B. let us know when she first got to us in line that we could make/check for the next available appointment online ourself, saving us from waiting in the rain for her return. No, instead she told us how she understands that waiting in the rain for her to return wasn't pleasant. That set me off. She has no idea what we're going through during these tough times. It came off as condescending and completely inconsiderate of the situation. I had asked to speak to a manager on duty and of course, she was the manager and there was no one else to speak with at this time. That's when my wife and I decided, we're done with Wells Fargo. I plan on speaking with the branch manager Emmanuel d'Almeida next week to discuss our experience with Sahar and explain that our interaction with her has caused us to decide to leave this bank for good. I highly recommend if you're reading this review to avoid Wells Fargo bank altogether, especially this branch in down town San Rafael.
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March 2020 by Jen D.
I recently wrote a check for our contractor who tried to cash it at this branch. He was told by Tony Cordova and Service Manager Sahar that he could not cash without authorization from owner of account. (which makes sense, that's their policy). Tony Cordova and Sahar both claimed to have called my number to verify. When I checked all 3 of our phones, no voicemails or missed called were received. So, Tony Cordova basically sent this man on his way with no intention of contacting us to verify. I called Tony Cordova and he said they called but "couldn't leave voicemails with personal info" ? So, he basically LIED to my contractor that he called me and lied to me too. Our contractor ended up cashing his check at the Novato branch, they called to verify and the transaction went smoothly. Thanks Novato! And shame on you, San Rafael 4th St branch. Try harder.
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March 2020 by Gordon P.
I try to avoid going in at this location There is always a big line 1 banker at a desk moving slowly 1 greeter who is worthless, a sign would work just as good A group of employees behind the front desk and only a few of them helping customers. A couple of people just chatting There is never any type of sence of urgency Something needs to change at that location
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February 2020 by Marnie W.
i have been trying, since september 2019, to get my mother's safety deposit box open. i brought in my 92 yr old mother, made appt w/locksmith as we didn't have key, and the wrong box was opened. i have called ruben and emmanuel at the san rafael (4th st) office almost every 2 weeks to find out what is going on. apparently wells fargo can not find the paperwork that shows the last date she accessed her box. wells fargo can't find paperwork. no one has called nor returned my calls in regards to this. it's been 6 months!!! can someone at wells fargo please help us before my mother dies and you keep everything - box and 16 yrs worth of annual fees.
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February 2020 by Austin F.
This bank is the worst. No matter how many people are in line, it seems like I can never get out of here in under 20 minutes. I don't know what the heck takes the tellers and customers so damn long but it almost feels like brain damage having to wait in line here every month just to pay a rent check. I'm so glad I have Chase as my banking Institution and not Wells Fargo. If I did, I would probably switch in an instant.
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March 2019 by Mark S.
Slowest bank branch in the world. Don't go there. Had some very basic things that needed to be done in person. Should have taken 30 minutes took 1.5 hours.
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February 2019 by Thomas B.
How was your day at the bank? Lines? ... unhappy people? Well maybe you should have gone to Wells Fargo first. On March 18, 1852 in New York City, they began. I'd say that's plenty of time to figure out how to run a bank. In San Rafael they have a branch at 1204 4th Street they can be proud of. I don't know if they all have the same model of what works, but you CAN'T make people love their jobs, and I see a lot of happy talented employees here. I think I stumbled on to a magical place. I am greeted the minute I walk in. No ... not in that creepy supermarket way that backfired years ago. Genuine customer service. I have met the Bank Manager the ever professional Ms Patel, and her assistant Mr Hansia are there and they are setting a model for the future. Meet your customers and have fun. Lively simple conversation, and meet their needs before they ask. BAMMM ! ! ! They are champions. I like this branch because its large. An older building, and all the charm. In the center there is an area to rest and plan your needs. So if you want to look over you paperwork, or get the kids out of the way, or just take a load off, there it is. I realize its for bankers customers waiting to assist the next customer, but it's an oasis in a bank. I love it. They are next to the Public Parking Garage downtown and validate for normal transaction times. Usually under an hour. I always have a place to park. Bingo. The lines there move quickly and if you are there for another reason, I sure almost immediately someone who works there will ask if you need help. I started in this bank without knowing they are committed. You will be hard pressed to get me to leave it. I found my happy banking place. THE BUZZ: Parking - Public Parking Lot on site and free for 1 hour Greeted/Seated - Yes Ambience/Décor - Professional Service - Impeccable Cleanliness - Shining Unique Feature - Rest area with seating in the center Handicapped Friendly - Yes 1203 4th St San Rafael, CA 94901 Phone number(415) 721-3101 Business website: wellsfargo.com Hours Mon 9:00 am - 6:00 pm Tue 9:00 am - 6:00 pm Wed 9:00 am - 6:00 pm Thu 9:00 am - 6:00 pm Fri 9:00 am - 6:00 pm Sat 9:00 am - 6:00 pm Sun Closed Busy times "noon to five" for with businesses. Can be a 15 minute wait, but I have never seen it and I dropped in during many different hours with different needs.
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September 2018 by Lois A.
I have been with Wells Fargo for years. Was not a big fan until I went to the 4th Street Branch. I was having some issues cashing a rather large check with my other two banks so I decided to open an estate account with Wells. The first person that helped me was Gus and he was so very helpful and professional. Then he introduced us to Tueta who was also very helpful in our planning. These large instructions are always so corporate and cold via phone but when you connect with some good folks in the branch offices they are the ones that give Wells Fargo a good name. Thanks for all the support and great service. Lois and Nathan
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April 2018 by Stephen H.
I have been a loyal WF customer for nearly 30 years. Last week I paid off my WF car loan with a debit to my checking account. The Greenbrae branch took the amount out of my account twice. More than $10,000! The error happened on Friday 4/20. I noticed it on Sunday 4/22. Monday morning 4/23 I went to the Greenbrae branch and showed them the error. All agreed that it was a bank error. However they said it would take 48 hours to correct and that any checks that hit the account would be returned NSF! You be the judge regarding the customer service I experienced!
