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August 2023 by Steve D.
This is the Walgreen's store in the Northgate One Shopping Center on Manuel T. Freitas Pkwy in San Rafael. On the way to the freeway, I decided to stop and check their prices on bulk bags of cough drops. I actually don't shop much at my local Walgreens, so it's been awhile since I have visited a store. Is Walgreens still considered a drugstore? I was kind of surprised by how small the cough drop section was. They had a good price for a bag of 200, so I got that. Then I walked around the store a little. The clerk came over and pretended to be straightening shelves, while he watched me surveying the store. Then when I went to pay, my Walgreens card was cancelled for inactivity. So I had to sign up for a new one. But I didn't get a discount for all that effort. Pretty uneventful visit 45-mins before closing on a Thursday evening.Free parking
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July 2023 by Martin O.
Josh at Walgreens Pharmacy is very polite, and very patient handling the line. He recently saved me about $100 on a prescription . I was very appreciative.
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May 2023 by Beverly S.
All the salespeople are very helpful at this Walgreens location. This review is specifically for the pharmacy cashiers, pharm techs and pharmacists work very hard here, they are very efficient about giving injections. Today I want to give a special shout out to Amanda the pharmacist who was working today, she alerted me to a very useful coupon which brought the cost of my prescription drug down quite a bit, she is very helpful, friendly and knowledgeable.Today, Sam, the cashier at the front of the store alerted me to a coupon offered by Hallmark Cards, which saved me $4.00, that was very nice and helpful of him.
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March 2023 by Ava S.
Horrible. Impossible to get through by phone. Always at least a 20 minute plus wait in store.
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September 2022 by Mike S.
Worst pharmacy responses ever. I have been in pain waiting for my prescription since yesterday and was told it would be ready last night at 7pm but they closed before filling it. Now I have been on hold for 24 minutes and still waiting. They pickup and immediately put the phone back on hold. Wait times are horrible when it's time to pick up prescriptions always.
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September 2022 by Google user
Terrible time with this pharmacy. Not getting meds I take monthly even though they are on 'auto refill', poor communication, constantly sending me to other nearby locations when they fail to get meds, not being open durning their posted hours, refusing to giving me the prescribed amount. Charging more than other branches with no explination. I never had any of these problems with other walgreens locations. Front of business staff is very friendly and helpful but the people running the pharmacy are terrible at customer service.
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August 2022 by Byron M.
Hello my name is Byron and and I walk today to a Walgreens Buying my usual stuff and my 12 years old soon need it to use the restroom and I ask him to go ask for a code for restroom and he come back to me telling me that the clerk told him that the restroom is not in use for the public even though other people were using it. I come back and ask why he didn't want to let us use it and he ignored me and told me was not for use after that, a different customer who use the restroom previously ask him why was the reason he won't share the code and he didn't answer then we ask to speak with the manager and turn that this individual was the manager a guys to reject the use of a restroom to my 12 year Old soon. Now this is really indignant having a racist guys been a manger of a store I honestly thinking who does that I want someone to investigate this. This stinks.
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June 2022 by Ted S.
Absolutely appalling. If it's not the homeless guy, with his stolen shopping cart, screaming at his parole officer over the phone about his dirty drug test, then it's definitely the pharmacy technicians who don't speak English that make this Walgreens one to avoid. While there are many places for the homeless to be, screaming in a pharmacy for almost an hour isn't one of them. Why was I there an hour? Despite scrips called in days ago, and confirmed, the meds weren't ready. Likewise, while there are many jobs available to those with very limited English, a pharmacy window isn't one of them. Nearly every single customer has to ask that the pharmacy workers repeat themselves; perhaps not politically correct to note but it's downright dangerous when they're dispensing medications, including dangerous ones, to customers who can't understand them and who can't make themselves understood. It's not just one worker either, it's a hiring pattern at this Walgreens.
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May 2022 by Pete Schirmer (thisispete)
Terrible time with this pharmacy. Not getting meds I take monthly even though they are on 'auto refill', poor communication, constantly sending me to other nearby locations when they fail to get meds, not being open durning their posted hours, refusing to giving me the prescribed amount. Charging more than other branches with no explination. I never had any of these problems with other walgreens locations. Front of business staff is very friendly and helpful but the people running the pharmacy are terrible at customer service.
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January 2022 by Erin G.
I scheduled my COVID booster weeks ago for the evening of December 27th and got a call from Walgreens around 1pm that day that their hours had changed such that they would be closed at my appointment time and they asked me to come in right away. I did and was confronted with a 30 minute long line, mixed between people checking in for vaccines and others trying to pick up prescriptions; everyone was expressively confused and very frustrated and no Walgreens employees made any effort to provide clarity.I tried to get the attention of a pharmacy tech to provide me (and everyone) with guidance on whether those of us there for our COVID shots needed to wait in the line or could go straight to the waiting area for vaccines. A nice man waived me over, said he'd be glad to help, but that one of his colleagues would need to be the one to check me in, so asked me to go to a different window.However, the man who he passed me over to, Joshua, was astoundingly rude. I thanked him for his help and started to explain that he could find me in his system with all pertinent insurance info in the system for 8:20pm, to save him having to re-enter the data. He responded, "yeah, I heard you complaining about this already." Um...what? I was shocked, but figured this was a mistake (there were a ton of people raising their voices and complaining, but I wasn't one of them - contrarily grateful to be getting my booster even earlier in the day than expected). In an effort to diffuse, I replied that there must be some confusion, that I hadn't been complaining, merely trying to understand where the right place was to go, and he said, "well that's not what it sounded like," and proceeded to interrupt me repeatedly over the next few minutes while he continued to check me in. Getting away from him and over to the pharmacy waiting area couldn't come soon enough. He did let me know as I departed the check-in that I'd be finished with my vaccine and ready to leave within 20 minutes.An mild-mannered elderly gentleman was next to me in the waiting area when I got finished with check-in and Joshua came out to get his release form. When the man asked for clarification on one section he wasn't sure if he needed to fill out, Joshua sighed loudly and said, "like I *already* told you..." My jaw about hit the floor. I know this is a hard time for a lot of people for a lot of reasons, but none of it is an excuse for Joshua's aggressively rude, hurtful, and unprofessional behavior, especially toward the exact population that is trying our absolute best to keep ourselves and our community (including frontline workers like him!) healthy and safe I took my pharmacy needs to Alto years ago (takes my insurance and delivers to my doorstep same day) and loooove my experience with them. My experience with Walgreens today further ensured that Alto will continue to get my business and my $ for years to come.PS - remember that 20 minute wait? I ended up having to get someone else to pick my kids up from school because it lasted an hour and a half.
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December 2021 by Josh R.
Had an 8:30am appointment for a vaccine booster shot and a flu shot. Upon arrival I am told that the pharmacy does not open until 9am and I will have to wait. The person I spoke to (I believe it was the manager) had sort of a "well tough sh!t" attitude and didn't offer an apology. He asked if I had been called to be notified about my appointment being cancelled and I said no. I even got an email confirmation from Walgreens the day before.I waited until 9am to get the shots but the pharmacy did not open until 9:15am - 15 minutes late. Other people waiting in line had the same issue as me and were not called and notified.I chose this appointment time to miss as little work as possible but ended up missing an extra 45+ minutes of work. Won't be going back to this store for any reason.
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June 2021 by Jean M.
I know that covid fatigue must be setting in, especially at pharmacies, but Walgreen's seems to have gone from bad to worse. I popped in for sunscreen--the store had only a few tubes remaining. There was a sign on my way in urging people to wear masks, especially if not vaccinated. I put a mask on, even though I'm fully vaccinated. One man came in--no mask--and refused to wear one. He wanted to use the bathroom. The clerk stopped checking me out to argue with the man about his lack of mask-wearing. Other clerks watched, but no one offered to finish my transaction. A simple purchase took 20 minutes because only one person seemed capable of checking me out and that person also was dedicated to enforcing a rule that mat have been changed.
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July 2019 by Aki Y.
Helpful people No public restroom like my neighborhood Walgreens... Not sure if it's a policy or discrimination.
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January 2019 by Cindy D.
Don't bother to order anything online for free pick up at the store, because you will have a big wait. You are instructed to go to the photo counter to pick up your order, but there is no one at the photo counter. An employee walks by and tells me to go to the front counter instead. So, I go there, and the woman at the front counter refuses to help me and tells me I have to go to the photo counter. Still, no one is at the photo counter. Another five minute wait at the unmanned photo counter. Another customer is also standing there, waiting to pick up photos. Eventually, I flag down the employee who told me to go to the front counter. She calls out to the front counter person to call someone to help me, and the front counter person finally does pick up the phone and call someone. That someone comes, and she finds my shipment for me.
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January 2019 by Julia H.
This review is for the on duty pharmacist. Wednesday January 23 @ 9:30 am. The pharmacist was helpful, knowledgeable, empathetic and kind. I was asking a lot of questions about things pertaining to my root canal and she was very patient and commiserated with me. She's also gorgeous, perfect white teeth, slender and long blonde hair, she reminded me of the Barbie I bought my daughter Malibu Barbie Doctor! LOL Very nice lady, a credit to her momma and employer!
