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March 2024 by Deborah Gioia
I have no doubt that my dog was well-cared for on his recent stay but I was distressed that when I picked him up he stank of dog urine so badly that I needed to take him immediately for a $17 bath. My dog is 7 and has boarded since he was a pup. There was only one other time that I had this experience in Baltimore and was told that other dogs were peeing on him. I hope this wasn't the case here but I don't have another explanation.
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February 2024 by chelsea h.
I feel bad writing this, but, i'm getting tired of having to wash my dog from the piss and Fabuloso mixture that he's soaked with every time I get him back at the end of the day. I work full-time, and the last thing I want to have to do when I get back home is spend 40+ minutes washing him. He's a golden doodle so that's a lot of work. I think the staff, especially Mark, is very good. Very caring. But, I've asked why he ends up wet with urine and cleaning solution and it's just how they take care of the cement facility. that's not going to change, apparently. Sorry Tail Haven. Please be kind to my dog despite the review.
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February 2024 by Saba Mirza
A friend recommended TH to me for some last minute daycare while visiting the Bay. What a gem. I wish there was something on par with this in LA. Staff is so caring, warm, friendly, clearly love the dogs and offering a great gift to the community. The owner Matt and staff member Steven took loving care of my girl Remi. This is the place to entrust your four legged family members.
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January 2024 by Rose G.
My poodle boarded at Tail Haven! The staff were exceptional and responsive to his needs. He was welcomed and treated very well. He got along well and played with other dogs. All of his needs were met too. The facility is spacious and clean.
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December 2023 by Udellorti (Udellorti)
Our dog loves it. He's small and defensive of his owners, but is at ease in this place. He plays with the other small dogs and is friendly with the workers. They say he is well behaved when there, just as he is at home. Plays all day and sleeps when tired, but you wouldn't know it when he's home.,. Passed out.
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July 2023 by Katie Walker
The staff at The Tail Haven Hotel & Day Lounge are so helpful and kind.Both Lili and Mat offered such great customer care when I was looking for daycare for my dog. Lili took the time to get me set up in the system when I called and had a daycare request to make with short notice for the next day.Mat was also very helpful in sharing about my dog's time during the in-take/observation appointment.Thanks, Tail Haven!
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July 2023 by Peter S.
I was standing in front of this place and there was a dog barking. The lady working there was not attentive and was on her phone and yelled "stop it!" Without even attending to him.
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June 2023 by Michelle R.
I've been going back and forth about writing this review and after hearing the screams from employees and banging on cages to tell dogs, who surprisingly bark (who knew), "ENOUGH AND BE QUIET" I decided it was time. I have never actually taken my dog here because who would after hearing them constantly berating dogs who sound like get put in cages all day long but I live close enough to hear what goes on from day to day. If you're considering taking your dog here do yourself a favor and check out other options before committing- your dog will thank you!
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April 2023 by Dustin B.
It's probably fine for a one-day stay, but extended care it's a bit boring. It's an all cement dog prison with some plastic pads on the ground and water troughs to get wet in. They don't walk the dogs- they just stay in the same cement prison yard the whole time. They won't let you have a dog walker come walk them. I'm not sure they really play with them, throw the ball or other things. The dogs need to entertain themselves. We've boarded there a number of times, but are moving on.
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February 2023 by Ashley Anderson
I have a Great Pyrenees, who is a total love, but a lot of work. The staff at Tail Haven always treats him with such patience and love. Julia, Brian and the rest of the staff make me feel so at ease when I’m at work or traveling and he is in their care. I couldn’t recommend Tail Haven more!
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January 2023 by Robin Elias
Wish the San Rafeal site uploaded pictures again...We where told we'd have pics during the holidays, but we didn't receive any.But other than that, this place is amazing, my pup is always so happy! Not like WAG Hotels where he looked so sad and super ready to dash out of there!The tail Haven is a great place with great staff for your pup! This is definitely our permanent boarding place :)
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January 2023 by Adrienne D.
This place is wonderful. My dog Maxwell, an Airedale Terrier, is full of energy and then some, when he comes here he gets to swim and play his heart out. The staff do a great job ensuring the right mix of dogs are out together and get to know the unique personalities of the pups. We feel really good about leaving our dog here when we go out of town. We also love the daycare and would use it more frequently if we were just a bit closer.
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May 2022 by Susan K.
I'm not a customer here. I walk past frequently and I hear lots and lots of barking and I hear the employees yelling at the dogs. I wouldn't put a dog there.
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March 2022 by Stephanie O (Steph_O_G)
Our canelo bear had the best time . Love how they take photos of the dogs everyday to show families ❤️
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January 2022 by Marilee S.
The BEST!!! Always greet my pup, Fancy, with a smile. They are like family. She runs in and is so exhausted from playing all day when she gets home. We drop her by when we know we will be busy or gone for the day, and have also boarded her extensively. I've tried a few local places and Tail Haven is the best. When we round the corner in the car to get there, my pup starts wagging her tail in excitement because she knows what the day will bring. Win win!