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May 2024 by Steve Hunt
Friendly, knowledgeable, and an easy transaction.
Highly recommended.
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May 2024 by Kevin Doyle
I highly recommend Natural Mattress, below is my letter to will, it’s now also my review
Hi Will
Thank you so much, appreciate working with my traveling schedule. It worked out great. I arrived home late on the 6th, set the bed up the next day with your simple precise instructions, It was easy.
Went to sleep that night and honestly had the best most comfortable sleep ? I’ve had in a long time. From our conversation you helped me pick just right comfort level. It’s been 3 nights now of arising feeling rested ready for a new day due to a great night sleep. Its a pleasure to have worked with you. I will be highly recommending your products to others.
Keep making the family important, it’s worth it.
Thank you
Kevin Doyle
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April 2024 by Alexandra Nichols
I bought a latex and spring mattress here in 2012 and just refreshed the latex last week.
These mattresses are worth every penny. They are super customizable in terms of firmness. They don’t offgas horrible smells either. You can smell the organic latex just a bit early on (I’m very sensitive to smell, but it goes away fairly quickly). They are so well made, the case is the same thickness and durability or better than any other mattress I’ve had. I’m also still using the organic cotton mattress pad I bought when I purchased the mattress.
My mattress is still working great (and I’m not a thin person). When I bought it, they said that I could replace the latex layer when it got worn (eventually like all mattresses you get that dip where you sleep). I got the latex replaced last week (12ish years after buying the mattress). It wasn’t cheap, but it was a fraction of what I would happily pay to replace the mattress. And now, it is like new! I’m so pleased!
Their delivery is quick and highly competent. They flipped my springs and put the new latex in the cover. I’m up in Sonoma county, and they had delivery times available within the week. Our house is hard to find and they had no trouble navigating our weird driveway. I got a call to confirm the day before with a 2 hour window and a call that morning with the exact time they would arrive.
The owner was very friendly and helpful on the phone when I called about replacing the latex. When I bought the mattress, he was so helpful. I think I spent an hour and a half trying different combos. Thank you, I’m going to continue to enjoy the mattress for years.
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March 2024 by Alex N.
These mattresses are wonderful. Mine is working great after 12 years. I replaced the latex layer on top of the springs this month for the first time. The bed is like new! Although they are expensive up front, they are worth the money. They last a long time and don't off gas horrible smells. You can smell a slight smell of latex when the bed is new. Go to the showroom if you are curious about that smell. They are very customizable, so you can have the perfect bed after trying them out in the showroom. My parents have one where they have different levels of firmness on each side. They have replaced their latex too, one time in the last 14 years. The owner is friendly and helpful. I called him and ordered replacement latex. Delivery was excellent. Fast, exactly when they said they would come, and they had it to Sonoma county within a week of me ordering the new latex. These mattresses are fat friendly. I'm not a small person, and mine went a long time before the latex developed a significant low spot where I sleep. Replacing the latex solved the problem. There is not a dip in the springs, so the next latex makes it feel like a new bed. I'm looking forward to good sleep for years.
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March 2024 by Ilene Wolf
A wide array of beautiful luxury mattresses. I have bought two American made Mattresses one first for my husband and me 20 years ago- it is still my favorite mattress of all time and one more recently for my daughter. The prices are fair and so worth sleeping in a phenomenal matters that really lasts for over 20 years. Once you try one here you won’t go back. The owner Will has always been friendly and patient with me even though I came by 5x before I decided on which one.
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February 2024 by Walt Morton
I had a natural mattress that I acquired in 2016, which was unfortunately damaged by guests who spilled on it. I contacted the store regarding a replacement or refurbishment with fresh materials. The owner was very helpful, presenting both options. Ultimately, I decided to purchase a new mattress ($2800), considering that a mattress typically lasts 10-15 years, and I preferred to enjoy quality sleep for that foreseeable period. This marks my second mattress purchase from this store, and the quality remains unbeatable. With 30 years of experience in the mattress business, the owner offers one of the best products in the industry.
After perusing some of the other reviews, it's evident that some customers grasp what they are purchasing and value the quality. These mattresses are essentially highly customizable premium products, akin to other premium brands such as Porsche, where customers can custom-order the exact car they desire. The fact that these mattresses are "custom" and made of the best available materials contributes to their higher price point. Additionally, the mattresses are partially hand-assembled. Therefore, if you appreciate premium, custom, handmade, eco-friendly, and individualized products, this mattress is likely to suit your preferences.
I've also noticed complaints from customers who either expect unlimited guarantees or misunderstand the product they've purchased. It's analogous to someone acquiring a custom Porsche roadster and lamenting that they preferred the service department at their former Ford dealership because they offered complimentary Ford coffee during tire rotations.
For anyone seeking the best available mattress under $3000, I highly recommend this store as an excellent destination for custom, personalized beds that cater precisely to your sleep needs. Not everyone needs to drive a Porsche; many will find greater satisfaction in a Honda.
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February 2024 by Hajra Meeks
This is a review from a verifiable customer & a complaint directly about the store owner's unprofessional demeanor as well as unhygienic, dishonest, and rude service provided. I bought a mattress from the owner about a decade ago (the sleep quality has been very mixed, and at this point all 3 layers have been replaced by another brand) to support a green product & small business, then in an effort to be further loyal and green we replaced parts of it recently. The owner shipped the supposedly new, non-refundable, expensive $1200 mattress cover all scrunched up (not even neatly folded) in a fully open/unsealed plastic bag in a cardboard box. Bonus: it had hairs on it--yeah, very ick for a supposedly hypo-allergenic, unwashable mattress cover. (Don't know if it's from him or the dog he keeps in his store, but either way that's not hygienic business practice.) I'm actually pushed to write this review because the owner just emailed me to harass me at length to further dismiss my grievance about this bad service that he first rudely dismissed over the phone when I called to express it (not even return it). Aggressive defensiveness instead of responsible ownership of bad business practice is not the way to stay in business long-term.Furthermore, he also has unprofessional record keeping of past purchases. He claimed a replacement latex layer was given for free to us, despite us paying $450 for it (even though the mattress was still supposedly under warranty, and also the mattress layers quality was lacking which is why a replacement was needed). BUT this new latex layer was totally unrelated to the unhygienic mattress cover purchase I called about--the owner puzzlingly brought it up himself just to insult me for buying only one mattress? Or for being unhappy that silly people expected warranties to be honored if layers aren't performing well? That's a sure way to lose future sales. When he further also claimed the latex replacement was free, I called him on it (and later verified with my husband we paid $450 wholesale for it), but the owner didn't care that he had been wrong about that, either. So many actions were grossly unprofessional. So I bought 4 new natural, organic latex mattresses from a different, small company: If I have no power to convince the owner to be more professional, at least I can comfort myself that I took my repeat business elsewhere, and I hope others will, too.
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November 2023 by alibee i.
Absolutely the best mattress ever slept on!!! Bought the Enlightenment 8 years ago and it still feels fantastic. Comfortable firm support. No back issues. Wish I could take it with me when I travel. Though it's crazy heavy and I remember the white glove delivery involved 4 guys needed to lift the mattress.
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November 2023 by Charles S.
Horrible customer service. Recommend instead shopping at Earthsake in Berkeley; night-and-day customer service experience.
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October 2023 by --
Bought multiple mattresses here, best quality mattress product in the entire Bay Area. Will is professional and honest.
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October 2023 by Mike Passalacqua
I’ve owned an Awareness mattress for going on 14 years and it has served me exceedingly well. I’m thrilled to know that the top layer of three can be replaced and I’ll have a brand new firm bed once again. Will, a NM founder, was totally responsive to my queries and gave me the confidence that being a loyal return patron was the only way to go.
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July 2023 by Dave Newcastle
One star for two reasons:
1.) Not a competitive return policy, with no satisfaction guaranteed. All other competitive brands, with arguably better constructed products, offer full refunds for up to a year. 100 days is the minimum, with full refund and/or rolling exchanges.
2.) The mattress is "kit" built, in that they are simply a zippered fabric enclosure where they place basic coil springs (that come in a selection of firmness levels) and a foam pad on top of the springs. Nice and simple, which is fine, but in practical use makes for a mattress that didn't seem to hold up well.
Also, there is no edge support so you will roll out of bed if you get too close to the edge. Trying to move the mattress is like trying to move a "slinky."
It is also odd that the springs and foam have no labeling, so you don't know where they were manufactured or even if you got what you ordered in terms of firmness.
We purchased one about two years ago, and within the short trial window made a switch in the spring density, but still didn't like it and at that point no option to return it or try another density.
Moved it to our guest room, and had a great experience with other mattress retailers in finding a good fit to replace it.
Writing this now because even our guests comment on the mattress, so looking to replace it even for the guest room.
These are expensive mattresses, and given the way they're kit built it would seem logical they could at least provide a one year satisfaction guarantee to try different springs IF they're confident in the product.
I'm sure for many these mattresses may be fine, but we failed to compare these against similar natural mattress offerings when we purchased this and regret not doing so. Too focused on buying local vs ensuring a good value received.
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April 2023 by Yasmin B.
Bought a mattress here 4 years ago and it was only comfortable for about 2 years, until we moved and then it was no longer comfortable. I tried all types of toppers but nothing seemed to help. I contacted the store and was told it should of been moved in a box and that the warranty is not valid as a result. I was told If I wanted to replace the inside springs it would be $1200 and for each foam section it would be $800 plus shipping. Owner said that it probably got damaged during move. However the mattress was moved in the same manner it was delivered to me (wrapped in plastic), which may of not been done correctly by the delivery company they used.After paying soo much for this mattress I was hoping there would be some sort of warranty or at least support that could be offered that was not as much as buying a whole new mattress, but unfortunately that was not the case. Sadly, I will need to buy a new mattress since I can no longer sleep on this one. If you don't plan to move it's a great mattress, but word of warning... don't move it unless you put it in a very sturdy box, since it is very floppy....
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March 2023 by Laura M.
Best mattress I've ever owned. And I've had a lot of mattresses. I've had an air mattress, several mattresses from the typical stores around, another latex mattress from a different store, and a tempur-pedic. I could never find the support I wanted because what I finally realize now is that I want support and resilience. Memory foam collapses and becomes hard with impressions very quickly. I always felt like I was sleeping on a rock in a hole. Over five years ago we purchased a mattress from this store which is a component. It has a spring coil base, then a layer of latex and another layer of latex on top. We could pick the firmness of each of these components. It's perfect! We already had an adjustable base so our new mattress went on top of that. Let me tell you, I've never had a better mattress! It gives me the support I want but with some resilience (or bounce) so I'm not sleeping in a hard hole most mattresses end up developing after just a few short weeks. It's so cozy!Also you can turn the latex pieces yourself if you feel the need. I purchased mine in Walnut Creek when the store was there but I wanted to leave this review here too.
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January 2023 by P David
One star for two reasons:1.) Not a competitive return policy, with no satisfaction guaranteed. All other competitive brands, with arguably better constructed products, offer full refunds for up to a year. 100 days is the minimum, with full refund and/or rolling exchanges.2.) The mattress is "kit" built, in that they are simply a zippered fabric enclosure where they place basic coil springs (that come in a selection of firmness levels) and a foam pad on top of the springs. Nice and simple, which is fine, but in practical use makes for a mattress that didn't seem to hold up well.Also, there is no edge support so you will roll out of bed if you get too close to the edge. Trying to move the mattress is like trying to move a "slinky."It is also odd that the springs and foam have no labeling, so you don't know where they were manufactured or even if you got what you ordered in terms of firmness.We purchased one about two years ago, and within the short trial window made a switch in the spring density, but still didn't like it and at that point no option to return it or try another density.Moved it to our guest room, and had a great experience with other mattress retailers in finding a good fit to replace it.Writing this now because even our guests comment on the mattress, so looking to replace it even for the guest room.These are expensive mattresses, and given the way they're kit built it would seem logical they could at least provide a one year satisfaction guarantee to try different springs IF they're confident in the product.I'm sure for many these mattresses may be fine, but we failed to compare these against similar natural mattress offerings when we purchased this and regret not doing so. Too focused on buying local vs ensuring a good value received.
