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January 2024 by Ali K.
I recently visited your Staples store located in San Rafael CA and I wanted to share my experience with you, specifically regarding the customer service I received. Upon entering the store, I encountered an issue at the shipping area where I sought assistance from a Hispanic woman with tattoos (neck/ear,arms). Unfortunately, the encounter was less than satisfactory. After providing all necessary information for my package retrieval, her demeanor was extremely rude throughout the interaction. At the beginning of our interaction after telling her this is my first time and this is all the information I have, she looked at me and said, "well I can't help you." Rude is an understatement. I was shocked by the way she acted in front of customers and towards me. I understand she didn't know what she was doing but that didn't excuse her demeanor. I understand that everyone has their off days, but the level of rudeness was quite surprising. It was my first time at the store, and I expected a more positive experience. I appreciate the assistance provided by an older woman. She were helpful and courteous. The Hispanic woman needs to be talked to by management and be given some training in customer service, emphasizing the importance of professionalism and a positive attitude. I really hope she treats the next person better. That was really uncalled for.
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August 2023 by Fiona B.
I went into staples to print out some important documents and I was having a bit of a hard time understanding the self serve and the print by email functions. Maybe that makes me an idiot but whatever I was struggling and I asked the employee behind the copy&print counter for help. He didn't say a single word to me just walked around the counter and gave me the instruction card with the most basic instructions. I asked if he could give me some actual guidance and he said the instructions are all there. Clearly I was struggling and it's his job to help...I pressed him more about actually taking me through the steps and I was met with the most condescending tone from a customer service employee!!! I work in customer service so I know how you're supposed to behave and this was sooooo upsetting. He spoke to me like I was an idiot. I didn't get his name unfortunately. I went to the front of the store and another employee Carolynn was so incredibly helpful. She took me through it step by step and was so kind. I started crying because I was so upset about the interaction I had with the other employee and again she was so sweet and comforting. I typically don't write reviews but I am just completely shocked at the experience I had. That guy was an absolute tool.
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July 2023 by Curtis W.
Thanks to Lynn I got in and out with a quickness and ease She took care of business like a boss
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May 2023 by Melanie C.
I stopped by to simply print one page using the self help printers. The man working the counter said I could enlarge my image using the prompts on the screen of the printer. Not true! After attempting to print multiple times, I then asked if he could enlarge it for me so I didn't waste more $. He replied yes, but it would take a while. Really? You can't print one page and enlarge an image with all the printers you have behind the counter in a timely manner? Thanks for nothing! Reasons like this, is why your one star rating is your best.
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October 2022 by Linda P.
Thank you Staples for taking a trunk full of e-waste 10am Sunday morning - I literally drive up, and they gave me $15 in coupons
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July 2022 by Julia W.
My elderly mother went ther to buy a computer power cord. She brought the computer to them, by they STILL sold her the wrong cord. Now I have to spend a bunch of time helping my elderly mother return the incorrect cord because the staples employees couldn't do their job. If staples had good customer service then they would have verified that the product they sold my elderly mother was correct. Now I have to waste my time to return this product to the store for my elderly mother.
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March 2022 by Heather D.
I got a bunch of things printed at Staples and I was helped by Simon and he was incredible!! I so appreciate all his patience and the help he gave me. I highly recommend this staples!
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January 2022 by Mary W.
Whenever I read a review as positive as the one I'm about to write, I always think it's a fake, that some friend, family member, or marketing advisor was enlisted to rave about the business. Yet I genuinely cannot say enough good things about Staples in San Rafael. It is so refreshing to shop at a store that truly cares about serving the consumer and the community at large. 1) I went into Staples to mail a bulky carpet back to the seller. Staples did everything to assist me, including printing out the address label, and charged me nothing! 2) Staples accepted my big old printer for recycling even though I bought nothing that day. 3) Several months later I went to both Staples and Best Buy to buy a new laser printer. The Best Buy employee shrugged their shoulders and said they didn't have the printer I wanted and couldn't get it any time soon. Staples in San Rafael ordered it for me on the spot. It was delivered to my home 2 days later. 4) When I opened my fancy new HP printer, I couldn't figure out how to install it. I called the Staples store in San Rafael and quickly got a free expert on the line. In a very clear and courteous way, he told me everything I needed to know to get the printer connected to Wifi and zipping out the pages right away. Staples in San Rafael has earned my loyalty. Couldn't say whether all their stores are this awesome, but wouldn't be surprised if Staples at large has a "Can-Do, Consumer-First" philosophy.
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December 2021 by Kim G.
Just bought a printer here and cannot wait to get it home. I wanted to leave a review for Simon who helped me - what a professional, knowledgeable and polite. Simon made spending almost $1000 seamless. I used to do all of my office business at Office Depot down the street - not anymore, Staples is now our go to office equipment and supplies store.
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November 2021 by Phofershure J.
I generally use the online ordering, but on the few occasions I have to be in the actual store I've always found the staff to be super helpful and knowledgeable. Today I called for a reprint of a receipt I was unable to locate for credit card reconciliation purposes, and the manager Simon, was so very helpful and quick to assist me. I recommend this store to anyone who has need of these types of products and services.
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November 2021 by Alaric S.
well looks like the talent pool is dwindling everywhere i go! i walked in to get 3 cartridges and 2 toners! i had 5 pcs for recycling and 2 fax cartridges that have NOT been used! i guess it starts with the first impression! the cashier that helped me thought the NEW fax cartridges were part of the recycling, but didnt see the exchange or credit applied to the receipt so here i am waiting for the manager, who wont drop what theyre doing to resolve my issue without a receipt! i was told to wait 15 minutes to resolve my issue and still NOTHING! waited 20 min! resolved my issue! one extra star for that! now back to the smart guy that screwed up! ughh fml
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October 2021 by S S.
Always good customer service at this store. Recently I needed to scan some items but was having multiple problems. Caitie was a big help! thank you.
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October 2021 by Karen H.
I haven't been to Staples in forever, but it was my third stop Friday, 10/1/21, to try to find a particular type of Square reader that everyone in town seemed to be out of. I was working an event for my employer and had just realized my phone was incompatible with the reader given to me by my employers. I was frustrated and out of time. Everyone in the store was nice and tried to help me. It didn't seem like they had what I needed so I headed to my car. One employee (wish I could remember his name) came out and said to come back in. He'd found a solution that would make my current reader usable on my phone. He saved my day and my event. Great job, Staples.
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March 2021 by Stephanie P.
The supervisor, Jacob, was enormously helpful to my decision-making with buying the right printer for me. He was thorough and matched me for a lower price on Amazon. They also accept your old ink cartridges!!
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October 2020 by Amy D.
We're all doing the best we can right now and the staff at this Staples made my clusterf*ck of a day a little bit easier and I appreciate all small gestures. This particular day on top of health ailments and a tight timeline at work, the printer ink that arrived via Amazon over the past two days didn't work in the not-very-old HP printer. There's a new chip that makes it so the old printer won't read the ink cartridges. Even trying to be sneaky and Frankensteining the new chip onto the old cartridge won't help you by the way. So, I was prepared to get more cartridges at Staples this morning at 8am. I called to make it seamless to be sure they were in stock and waiting. I picked them up promptly and made sure they were returnable if they also had the same unrecognizable chip issue. When these cartridges didn't work, I ran them back to Staples and the staff greeted me kindly, recommended the most reasonably priced printer for my office needs and credited me for the cartridges and got me on my way. Friendly customer service is everything right now and I'm particularly impressed with this Staples. We all know emotions are running high (Covid, election next week, you name it...). Thank you, Staples, for helping me maintain my sanity. Carrying the printer to my vehicle was just what I needed. You are true professionals! (Shout out to Simon and Chi!)