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January 2024 by Steve D.
Irwin Shell 834 Irwin St San Rafael, CA 94901 When you take the Central San Rafael exit from Hwy 101-N, you will pass this Shell Gas Station. It has a prime location, and a constant flow of traffic goes by most of the day. The station consists of a carwash, a food mart, and four gas islands. It's a very spacious lot. Okay, I rarely get gas here. Always too much traffic, and the place is a little dirty. On Jan 16, UL Reg was $4.69, which was about average for this area. So I stopped to get gas on a rainy night. When it was time to leave, I went around the block and saw that gas was higher at the Chevron. This is not the last gas station along Hwy 101.....unless you're on EMPTY.
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December 2023 by L B.
The gas pump grabbed on to my credit card like a shark chomping a fish. It would not come out. Employee managed to yank it out and then to my horror, inserted it again in the same pump! Stuck again. Definition of crazy - when one does the same thing over and over again, expecting different results. Told I must pay inside. When I asked for 10 gallons, she said I had to give them a dollar amount. Seriously, has she no basic math skills? I worry about the future of this country. Anyway, don't go there.
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October 2023 by Daniel Stevens
I came in and bought some Vuse. Upon opening the package (still in store) I found that it was rotten/expired.Staff was totally unapologetic and incredibly rude. Especially the young guy. They flatly refused to return/replace it. "Because it had been opened" - like how else would I find out it was rotten?We were regular, good customers; buying gas, water and such every few days. Not any more.Ownership needs to teach these people about customer service and how to treat regulars.
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October 2023 by Daniel S.
I came in and bought some Vuse. Upon opening the package (still in store) I found that it was rotten/expired. Staff was totally unapologetic and incredibly rude. Especially the young guy. They flatly refused to return/replace it. "Because it had been opened" - like how else would I find out it was rotten? We were regular, good customers; buying gas, water and such every few days. Not any more. Ownership needs to teach these people about customer service and how to treat regulars.
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September 2023 by william Sargent
They r always gd to me....
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August 2023 by Gregory Anderson-Rosendahl
Friendly staff. Good carwash
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July 2023 by Dawn Davis
The cashier was a very nice guy.
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July 2023 by tvliuzzi
Only station open late in Marin! They get 4 stars just for that!
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May 2023 by Bryan BKG
After I upgraded the engine in my car it seems to like shell the best. Chevron made my check engine light go on. I haven't had any issues since going shell full time
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April 2023 by Elisa C.
Hi. I want to wash my car today and spent the equivalent of $3.8x washing it, definitely less than $4 is what was showing in the paying station. However, I see I have been charged $10 !!!!! This is more than I would have paid in an automated washing station. Beware!!!!!
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June 2022 by Rosa Ordoñez
I paid $120 with my ATM Card and my car only took about $98 so went inside to ask for my change they said it will automaticly go back in my card , IT DID NOT , so I keep calling and phone rings one time and the call drops is there another number?
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March 2022 by Douglas
I paid extra on the car wash to get my tires/wheels cleaned. Nothing was cleaned on them.
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February 2022 by Elena N.
My gf and I were headed up to Napa from SF and needed gas. I did a quick search on Google Maps for gas along the way and saw this station was only a 2 min detour. We got here on Saturday, February 26th, 2022 around 11am. I wasn't paying much attention to the pricing that day, so I'll talk about the location instead. Getting here off 101N was super easy. We just exited, went straight, and it was in our right. However, getting back to the freeway proved to be more of a challenge. There are a lot of one way streets in the area, so there wasn't an easy way to hop back on to the freeway. The exit we took involved making a left on a one way street and crossing something like 3 or 4 lanes so we could immediately take a right. There were a lot of cars at that time, so we missed the turn and ended up going some round about way. The gas station itself seemed fine. But there are faster more convenient ones off 101N.
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December 2021 by Jamie Taylor
I called & asked when they close. The clerk said Midnight for the inside (since I asked about coming inside to buy coffee etc) so I replied I'm just 5 minutes away. I arrived at 11:40pm and all doors were locked, no closed sign, no sign at all. I called again and no answer of course. I have since witnessed the workers close whenever they want and drive their cars somewhere. The reason I called is because this has happened several times now so I wanted to be sure I understood their hours. NEVER AGAIN will I visit this place. The horrible reviews are correct. BTW...Never use the carwash unless you want to ruin your paint.
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October 2021 by Juliette G.
I had been getting car washes for over a year with no problem. September 11 2021 I got a car wash and the brushes left marks all up and down the driver's side of the car. I went and showed the clerks right away. Drspite this they continued to let cars though the car wash. It cost me $200 to get it waxed the next day which luckily took out the scratches. I tried to talk to the manager for 2 weeks and got the runaround. I called corporate and they promised I would get an email within 10 days and nothing . I am filing a complaint with the BBB this week. This is not OK.
