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November 2023 by Lxs S.
Given all the issues retail places have with finding & retaining good help, I think this Rite Aid is decent. I had an appointment for a COVID booster on a Sunday afternoon. No wait! In fact I was a little early & was seen the moment I walked up to the window. Then I did some shopping. Shelves are well stocked, prices aren't bad & when I needed help finding something, someone right nearby was happy to assist.Checking out wasn't terrible. 2 lanes were open & I was first in line behind the 2 people being helped. By the way time I checked out, there was a line of 5 people waiting behind me.Also, easy to park here including very close handicapped spots if you need one.
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October 2023 by Clara B.
ZERO stars I hate this rite aid the staff is beyond terrible I asked to used the restroom and was told to get the key at the front desk then was told to go to aisle 6 and someone will come there when I saw a staff member I was ignored. Then today when I went to get my prescription they told me my insurance didn't cover it I called my doctor and they told me to have them call my doctor, I called rite aid back and they refused to take the number. I don't know why everyone at this location is so rude and hateful I hope they close down this store all together
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July 2023 by Michelle H.
When calling the pharmacy I encountered one of the rudest people I have ever met. I was asking for help with some questions I had and the person who answered the phone was no help at all and extremely rude.
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April 2023 by Rebekah W. B.
We switched to this pharmacy because their staff are conscientious and knowledgeable and offer far superior service than the nearby CVS
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February 2023 by Kimberly H.
Ivette at the pharmacy was efficient, professional and very friendly.Private parking lot.
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December 2022 by Assad S.
One cashier and having a hard time with clients they need more help in the pharmacy everybody's waiting in line and there's a new girl behind I need more help
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October 2022 by Emma D.
Please I am begging you do not use this pharmacy!!!! I came in a month after I picked up my first prescription and the woman working told me that I have never gotten a prescription here??? Luckily I had the prescription with me THAT WAS FILLED AT THAT LOCATION and then she was like oh yes you do have one here. This month they told me my prescription was out of stock. That's so extremely funny to me HOW DO YOU NOT HAVE IT AND NOT TELL ME WITH ENOUGH TIME TO FILL IT SOMEWHERE ELSE. Anyway if you love crying after going to the pharmacy this may actually be the place for you. RiteAid seems to have the opposite goal of most places, instead of making the customers life easier and better let's make picking up a prescription like pulling teeth out and then shoving them back in. Anyway kisses. (PS one star is way too good of a rating for this pharmacy but unfortunately you can't give zero stars)
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September 2022 by Andrew S.
This location never seems to restock anything. The shelves are always pretty bare and they don't seem to do anything about it- pretty strange. Good location though
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June 2022 by Emily B.
The pharmacist here just accused me of being high on weed at 9am on a Monday, and threatened not to give me my prescription as a result. What in the world?! I had had a joint in my bag the day before, and I guess she smelled something when I pulled out my wallet to pay. I was so shocked and taken aback that I didn't know how to react in the moment. To presume I was inebriated was both extremely inaccurate and inappropriate, and I felt like I was being morally judged by someone who had zero context and didn't even take the time to ask about the situation before jumping to conclusions and telling me that she could deny me service. As far as I know cannabis is legal in California, so I am totally outraged that the pharmacist felt like she could withhold my doctor-prescribed medication (with no contraindications of cannabis use) because of it. There are so many choices about where to fill prescriptions that I refuse to give anyone my business that is going to act like I'm a criminal who doesn't deserve to be served, just because I used cannabis in the safety of a private home the day before coming in. I own a home in this neighborhood and would otherwise have been a lifelong customer, but Rite Aid pharmacy has now lost my business forever.
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May 2022 by Yesenia G.
If I could give this place zero stars I would. Absolutely horrendous customer service from their cashier Amparo and her associate. From prolonging a simple exchange that should have taken a min to instead taking 30min, snapping to me about what I was trying to do, and just awful attitude through out the entire transaction and making me feel d*** by also talking about my situation with other customers. When I asked for her name after asking for corporate's number she got extremely defensive and her attitude just shot up. I asked for her manager and it then became VERY clear why she behaves the way she does. Vj has zero care for the customer only repeating "Sorry.. Yes sorry that happened." with the most lazy, disengaged tone I've ever seen in a 'Manager'. It was very clear he was just waiting for me to leave and wasn't going to do anything about it. I asked him if he's received complaints before about Amparo and the other one whose name I didn't get and he said a simple yes. So he's received complaints and has yet to properly address the situation? He clearly holds his team to zero standards which allows them to behave this way! And the Pharmacist in the back is just as bad! I went to pick up my medication and there where people in front of me and behind me yet the pharmacist, a young Hispanic male, told me that I need to come at a considerate hour to be mindful to the other pharmacist's lunch. They need to plan accordingly to meet the needs of their customers but this is made worse as he only said it to me and not the lady behind me or in front of me. When I told him why doesn't he also tell what he told me to the lady behind me he stayed quite.
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April 2022 by Rob W.
Such a nightmare pharmacy. I got a COVID booster and the pharmacist, who had just received her license according to someone else working there, had zero respect for confidentiality. Sitting 20 feet away I could hear her interrogating customers "LAST 4 of your social!!!" "CONDITION!"" for the most private information possible. I found out that the woman in line has Lupus and I also now know the last four of her social. The Rite Aid in Corte Madera and Northgate have much more professional pharmacy operations. Only go here if you have to.
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January 2022 by Honey B.
I was accused by a crack dealer from Richmond that Rite Aid has now working as theft protection of stealing. Help someone at school and even counted her as a sister and friend once. Because of my lighter skin and no need for Crack dealers in my life she has made this Rite Aid a joke. A long time customer I am appalled at having a junkie felon working for you. She was always jealous of me. Trying to embarrass people from your hometown but too scared to go back to her hometown. #gohome #banRiteAid #Racist #Hypocrite #RiteAid hires #Felons #CarTheives #BadSecurity #NotEthical Do not shop here!!!
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November 2021 by Steve B.
cranky clerks. and marked prices are sometimes half what the cashier will charge you. check before you pay!!!
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June 2021 by Richard S.
I'm a Longtime Gold customer- starting back with Trin, for so many years. She's moved on and now we're fortunate to have keslsey, take over lead with Joan, and Miquel. They're three pharmacy professionals we all can count on. I'll share a little story, I recently moved, thinking all pharmacies are the same, but I quickly had an awakening, an epiphany of sorts - all pharmacies are not equal and whatever little nuisances the store has or hasn't, it's the people and there commitment to customer service and kindness they spread one customer at a time. I often wonder if pharmacy students are taught compassion, that customer at their window probably just came from their dr's office prior to opening that RiteAid door. We think of prescriptions so matter factly, forgetting that's someone's mom, dad, grandparent, child and That individual is suffering, stressed, and probably worried by the time they reach the rite aid pharmacist. Remember that Compassion and a little empathy doesn't cost anything. So, here's lots of kudos and appreciation back at you three for all you do for the community. And thanks!
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September 2020 by Louise F.
I've shopped at this store for years... the customer service was excellent so helpful and kind. The covid precautions were enforced and I felt safe. Thank you to the Rite Aid team
